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Business Profile

Security Cameras

Caveman Security

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Caveman Technology Group LLC for security at my business location. A new security system was recommended at my gate entrance. An original installer came and showed a variety of systems and informed me that I would be given quotes/prices. He never returned. Another installer, *****, arrived on 9/23/23 and installed a Video Intercom and no prices or quotes were discussed with me by the owner, *****. On 9/25/23, I received an Invoice for $8402.74 and with the cost of the Video Intercom at $6485.00. I was extremely overwhelmed and reached out to ***** and did not get a response. I was informed by ***** on 12/7/23 that the Video Intercom cost $449.95 and that ***** said to him, "Let's see if she falls for it." I paid the invoice thinking that this was required and believed in ***** and his company's honesty and integrity. He has billed me multiple times with bills exceeding $2000 by consisting over quoting supplies, and hours of labors worked. I canceled his services on 11/9/23 to end billing cycle 12/8/23 and informed him to stop recurring payments starting 12/9/23 or I would contact the credit card as advised to dispute the payment and stop all recurring payments. He responded that he would not make a payment on 12/9/23 although he did and I was required to dispute the transaction. In addition, my gate would not open on 10/8/23 and I was stranded at my house. I had appointments and had planned to go to church. I reached out to ***** and ***** and ***** did not respond to numerous phone calls or texts. ***** came out to the house and fixed the problem. ***** informed ***** that he needed to turn his phone off on weekends and that customers were "too needy." He did not have a surge protector place on my security box which fried my system and was never working despite me being responsible for $129/month for home security. **************************** is negligent with responding, and is fraud with expenses of equipment. He tried to tell me I was leasing.

    Business Response

    Date: 01/16/2024

    Hey **** Happy New Year. 

    We haven't yet received confirmation of exactly what you need from us. Should you have further needs please feel free to contact at your convenience. We are always here standing by!

    As requested your account was cancelled last year with your 30 day notice in writing that you provided to our team. Unfortunately without any communication we can't transfer your services, but detect all should be able to replace any items necessary. 

    Please note that any further needs will incur normal service charges on an a la carte basis. 

    Should you require any further assistance please do not hesitate to contact us via direct message, email, or voice during normal business hours. 

    ****** and his team are also welcome to contact us at their convenience with any questions. 

    For your reference, we no longer employ the folks that you claim caused your power outage, and we never received any service request from you about any of the concerns you mentioned. App our devices have surge protection built in and never have had any issues like you're describing. Hopefully any future security concerns can be addressed by DetectAll. They are a great provider and we know you'll be in good hands. If you ever need anything, we are here to help. 

    Kind regards,

     

    Business Response

    Date: 01/24/2024

    Good morning,

     

    thank you for addressing this issue with us from our former employee and their competitive efforts to detail & libel our company's reputation. 

     

    We have spent many years researching, developing, & sourcing the appropriate parts & solutions for our products & services. They represent untold value as a key part of our intellectual property. We request that these confidential documents be removed from public view. (see attachments from our former disgruntled employee)

     

    Best regards,

     

    ***********************

    ************(CAVE)

    www.cavemansecurity.com

    Customer Answer

    Date: 01/25/2024

    Hello,

    The case is not closed.  I contacted the ****** ******************************* on 12/11/2023 and followed the instructions as detailed.  There was no resolution of funds and I needed to have repairs completed due to the incompetence of services. I have attached the second opinion.  I had to pay for new mesh kits which were compatible with Starlink since the mesh kits that Caveman Security required me to pay without providing quotes were incompatible.  In addition, Caveman Security, LLC did not have an LEA ******* to install services that he provided.  Circuit breakers burned out since he did not install surge protectors and I did not have secure ***** systems.  

    The 30 days have been completed with ****** ****************** and I have filed a Breach of Complaint.  I am working with **** of America to dispute the overage of charges of greater that $6000 for the Video Camera.  The actual cost was $449 and I was charged over $6500 for the unit which was incompletely installed.  

    I appreciate Better Business Bureau to not close the case until it has been finalized.  Thank you.

    *********************

    Customer Answer

    Date: 03/01/2024

    Hello,

    I had a Mediation with ********** on 2/9/24 and Caveman Technology Group, LLC owner, *********************** would not settle with any monetary compensation.  I filed Small Claims through Josephine County Court on 2/29/24 and paid for the ************ to serve **************** with the papers.  Thank you.

    Respectfully,

    *********************

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