Complaints
This profile includes complaints for Ron Tonkin Hyundai's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 21048136
I am rejecting this response because:
There is no response to my concerns. And ****************** made things up.
Sincerely,
*********************
Business Response
Date: 12/28/2023
Good afternoon,
Per the BBB's request, the response to complaint #******** is attached above.
Thank you!
Business Response
Date: 01/17/2024
Good evening,
Per the BBB's request, the second response to complaint ID ******** is attached above.
Thank you!
Initial Complaint
Date:10/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
my son and I were told by a finance specialist that we were over charged over one thousand dollars. then I get a call saying I owe them. I disagree on the amount I don't want a thousand dollars that is not what I was over charged. They should know Wa. laws about buying in ******. If they were a new business I could under stand them not knowing but they have been in business for years and should know. We were told the amount and my son went to the bank and got a check for the amount we were told. I disagree on the amount they say they owe me.Business Response
Date: 10/26/2023
Good afternoon,
Per the BBB's request, the response to complaint ID ******** is attached above. Please note there is also an additional attachment above with Exhibits A-D for your review.
Thank you!
Business Response
Date: 11/06/2023
Good morning,
Per the BBB's request, the second response to complaint ID ******** is attached above. Please note that we have also included an exhibit above for your reference.
Thank you!
Customer Answer
Date: 11/07/2023
Complaint: 20742904
I am rejecting this response because:
******************************************
***** told me and my son when we bought the car that we were overcharge one thousand plus we would receive a check in the mail. Time passed no check. ***** called and said I owed them four hundred plus. I told him they owed me . He said he would check up front. Some time later I got a check for ******. So now they have increased the amount I owe. I feel the should pay at least half of the thousand they over charged. I am eighty one years old and feel they are trying to scam me because of my age.Initial Complaint
Date:11/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a brand new 2023 Hyundai palisade from Ron Tonkin Hyundai on Sep 26th 2022. It is an out of state purchase as I live in **********. I signed all the paperwork related to the purchase including DMV documentation as it is submitted by the dealership to DMV in ******* ********** directly. I got an mail from DMV on October 24th that Im due more money for registration and I walked into DMV and I was told that it is because the dealership didnt submit the paperwork within 20 days , DMV charged penality of 767$ for delay in paperwork. As I understand it is the responsibility of the dealership to submit the paperwork to DMV on time and any penalities resulted due to this delay is to be owned by the dealership. I tried to reach out the finance guy and the sales person and not getting the response well to resolve this issue. They agreed that they only send the paperwork to DMV on October 18th and the dmv received documents on October 21st which is more than 20 days. Please help Attached document has charges marked as PEN those charges due to delay Thanks ******Business Response
Date: 11/08/2022
Good morning,
Per the BBB's request, we have attached the response regarding ******************************* complaint ID ********.
If there are any further questions, please do not hesitate to reach out.
Thank you!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.