Reviews

Review Details

• Review fromjulia f

  Date: 05/03/2023

  5 stars
  ******** made the process so easy. A state farm insured hit me and I was speechless. I did not know what to do. My attorney, gave me the number for ******** and said he had great luck with them. After getting a check for $7500 I believe. The report was taken at full amount and State Farm sent me a check for the full amount. *********************

• Review fromAmy R

  Date: 04/18/2023

  1 star

  Amy R

  Date: 04/18/2023

  ****** was helpful before I paid for their service. AFTER I paid, I was given abrupt responses that didn't answer my questions as a result of communication with my insurance company. ****** also told me via email and on the phone that ******** had a "money back guaranty". When I did not get a diminished value payout, I emailed ****** requesting a refund and was told I didn't qualify for refund and attached the refund policy. Since I specifically asked about the refund policy, I should've received a copy of it and/or been directed to the ******** website to view it PRIOR to paying. That didn't happen until I requested the refund. That is a slippery and deceptive business practice. There are substantial hoops to jump through to get the refund; including writing to the ********** of ********* and sending their response to ********. I had written the ********** of ********* in January. It's ****** and I still have not received a reply. This makes it impossible to "qualify" for an ******** refund. Proceed with caution - ****** will be as nice as pie before you pay, then be prepared to fly solo to figure it out. Ensure you ask to see their Refund policy prior to paying. She made it seem like it was a simple as "if you don't get paid, we'll refund you the $350 appraisal fee". By the way, ******** claimed I had $9900 diminished value. That was NOT the case so I not only had the stress of an auto loss, but also wasted $350 paying ********.

  AutoLoss.com

  Date: 05/02/2023

  We have hundreds of positive reviews.   Please see the response from our company. This client refused to follow the process. I sent her the needed information numerous times.  This client was in the beginning part of the claim process too. Thanks, *************************

   

   

  The refund policy is on the website.. ***********; I will respond to the BBB 
  
  ?
  
  From: *** LR <********************>
  
  Its interesting that I wasnt given this documentation prior to giving you my trust and payment. After all of the nonsense related to this accident since November of 2022, Im supposed to write to the ********** of ********* and wait for a reply.  The ********** of ********* doesnt reply.  But, you already know that which is why you add it to your refund policy because you know they wont reply and therefore your clients cant fulfill your refund requirements. I know this because I wrote the ********** of ********* in January.
  
  Its also interesting that all these refund hurdles werent mentioned on the phone or in your email on February 6th when I asked you about your Money Back Guarantee.  It was as simple as if you dont get paid, well refund you.  
  
  Ill submit my complaint to the BBB and post on social media to warn others of ********  formulas and lack luster customer service.
  
  Congrats, ******, on swindling another consumer. 
  
  
  From: ********************* <**************************************;
  
  See the refund policy, and it is on www.********.com.. You are not eligible for a refund. Monica 
  Diminished Value Auto Appraisal Experts | Total Loss ********* Claims | Wrecked Car Value
  Auto loss provides Diminished value automobile appraisal services. Get a fair insurance settlement for your diminished value or total loss claims.
  www.********.com
  
  
  From: *** LR <********************>
  
  No, you did not provide the formula, hence why I asked you the question, twice. 
  
  Please process a refund for my payment to ******** since I didnt receive the DV payout. 
  
  ALR
  Sent from my ?? 
  
  
  
  
  
  
  
  
  
  From: *** LR <********************>
  
  I understand that but how was Auto Loss DV number specifically determined? 
  State Farm said ******** appears to be applying an arbitrary percentage to determine diminished value of 15% . 
  
  
  ALR
  Sent from my ?? 

   

• Review fromRyan P

  Date: 03/30/2023

  5 stars

  Ryan P

  Date: 03/30/2023

  I reached out to Auto Loss when my insurance company came in with a very low offer for me vehicle that was totaled. They didn't even give me an offer that was enough to cover the loan amount that I had on the vehicle. I called and spoke with ******, she had me send in my information via email on a Friday, she called me back on Monday saying that she thinks she would be able to get me more than they offered me. I paid the initial cost for her to start the appraisal. From this point on, she kept me in the loop, whenever I reached out to her via email or phone call, she got back to me with 24 hours every time. After her negotiating with my insurance, I got back enough to cover the loan amount on my car and then a decent chunk of change to go into my bank account. I had a target value that I wanted to hit, and ****** hit that value for me. Hopefully I won't be in a situation where I have to use them again, but if I am, I will definitely be going with Auto Loss!

  AutoLoss.com

  Date: 04/03/2023

  It was a pleasure to work with you. Call us if we can ever help you again. ************************* Owner of ********

• Review fromMichael W

  Date: 02/25/2023

  5 stars

  Michael W

  Date: 02/25/2023

  ****** is awesome! Here is my review and email I sent to her after she helped with my auto claim.Hi ******,I wanted to tell you again how much I appreciate your help! Your expertise with ************** Claims has exceeded my expectations. Based on our past conversations you figured the payout would be around $13,500. The final payout after my $500 deductible is $15,649.27. This makes the total payout $16,149.27.Total payout $16,149.27 Orginal written estimate from insurance $10,036.61 ******** recovered in addition to the estimate from insurance + $6,112.66 Keep in mind before an estimate was emailed to me, and it was only emailed because you told me to ask for it, I would have never known to ask for it; my insurance offered me around $8,000. This is complete total recovery of $8,149.27! Over a 100% increase in payout!All I can say is WOW! and Thank you! FYI... Your official title should be changed to: "Auto Claims Payout Maximizer"Have a great rest of your week!

  AutoLoss.com

  Date: 04/03/2023

  You had a perfect claim for us and it was a pleasure to work with you. We are here if you need us again. *************************

• Review fromBradford P

  Date: 01/23/2023

  5 stars
  Fantastic service from Auto Loss. I submitted a request for information and got started the next day. Within four days, I received a diminished value settlement amount that exceeded my expectations. The process was fast, easy and very effective. I will use ****** and Auto Loss if I have another unfortunate accident. Strongly recommended!

• Review fromAlicia B

  Date: 01/21/2023

  5 stars

  Alicia B

  Date: 01/21/2023

  I am very happy with ********. I have used them a few times with great results . I have made thousands of dollars due to their help. The appraisals are top notch. ****** b

  AutoLoss.com

  Date: 01/24/2023

  Thanks so much it was a pleasure to work with you.. ************************* Owner of ********

• Review fromC. K.

  Date: 01/12/2023

  1 star

  C. K.

  Date: 01/12/2023

  First reached out to ******** on August 2022. They respond in 2 business days minimum so pretty bad at communication. As stated in their website, if the diminished value case is not closed in my favor I'm guaranteed a refund. I requested a refund on 10/19/2022 and it is already 1/12/2023 and still didn't get my refund back. It seems like they're dragging the situation so that I'll eventually forget about my refund by telling me "it'll take 30 business days for our CPA to send you a physical check" or like "The check should've already arrived" but nothing arrived as of now. If you're looking to get diminished value help, please avoid ******** and ******. Short summary: - bad at communication - not acting through their promises as a business - full of lies - big waste of time, mental health, and communication

  AutoLoss.com

  Date: 01/23/2023

  As soon as this client let us know of the refund issue the credit card was issued a refund. ************************* Owner of ********

  C. K.

  Date: 01/25/2023

  ********** back.

• Review fromRamez G

  Date: 12/22/2022

  1 star
  SCAMMERS SCAMMERS SCAMMERS STAY AWAY their policy is clear on their website that you get a a refund if the insurance company denied the claim of the diminished value However when that happen and you appeal with insurance and still get denied they refuse to refund you the money for no reason just because they are scammers ****** would not even bother to reply to your emails and when she does she is one if the rudest persons you can deal with in your life STAY AWAY FROM THIS SHADY BUSINESS

• Review fromBilly C

  Date: 12/21/2022

  5 stars

  Billy C

  Date: 12/21/2022

  All I can say is Wow! ****** is simply amazing. She fought for me and got a great settlement for my diminished value on my Jeep. With out her I would of gotten less than a 3rd of what they gave me. If you need someone to go to bat for you look no further. I truly can't say enough. My experience was perfect.

  AutoLoss.com

  Date: 12/23/2022

  I am so glad we were able to help you. You had a perfect claim for us and call us if we can ever help you again. ************************* Owner of ********

• Review fromEmily S

  Date: 12/15/2022

  5 stars

  Emily S

  Date: 12/15/2022

  Working with ****** and the team at ******** was extremely helpful in recuperating the majority of diminished value of my 2-year-old vehicle after I was hit by another driver this fall. I was nervous and reluctant to want to deal with the insurance company after reading horror stories on the internet about all the reasons why they will deny your claim. The report ******** provided for me was so comprehensive and clear that the insurance company barely pushed back. ******** was caring, responsive, and wonderful to work with - I highly recommend their services and would refer any of my friends in a similar situation.

  AutoLoss.com

  Date: 12/19/2022

  What a nice review. We truly enjoy helping customers and would love to help you if you ever get in a wreck again. ************************* Owner of ********

  AutoLoss.com

  Date: 12/19/2022

  What a nice review. We truly enjoy helping customers and would love to help you if you ever get in a wreck again. ************************* Owner of ********

  AutoLoss.com

  Date: 12/23/2022

  You are the best. Please let us know if we can ever help you again. ************************* Owner of ********