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Business Profile

Car Dealers

Hermiston Chrysler Jeep Dodge RAM

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hermiston Chrysler Jeep Dodge RAM's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hermiston Chrysler Jeep Dodge RAM has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 28th 2025 I paid $245.90 for the repair center to do a full diagnostic scan of my van. I informed the shop I have a cylinder 2 misfire/and Multiple/Random misfires codes I've been trying to fix for about 7 months. I used my personal scanner but wanted the dealership to use their equipment to do a more comprehensive scan. I wanted them to test the engine control module and crankshaft position sensor. They didn't even drive the van and run scans, which is what their procedure tells them to do. They did a basic scan, which is free at AutoZone, and charged me $245. They told me I have misfires, which I told them about when I made the appointment. Wasted my time and money.

      Business Response

      Date: 06/24/2025

      Tony Perkins, After review of the file. The amount paid was for time spent. Client was advised of the misfire most likely originating from a mechanical issue and would require addition diagnosis with partial engine teardown. Client declined further services.

      Thank you,

      Tony

      Customer Answer

      Date: 06/26/2025

       

      Complaint: 23382323



      I am rejecting this response because:

      Thanks for responding a month later. 

      I told the dealership the reason I was bringing the vehicle in was because I did a scan and have multiple codes showing misfires, including cylinder 2. I asked if they could do a more complete scan. They said they could, but they didn't do anything different. They used a simple code scanner, same as I used. AutoZone does the same scan for FREE.

      You did not provide the services you promised. 

      Fully refund my payment. 

      It'll save you money in the long term. 



      Kyle Wilson

    Hermiston Chrysler Jeep Dodge RAM is NOT a BBB Accredited Business.

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