Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Air Conditioning went out so I called a local business to come help fix the problem. ****** from Aviator called to confirm appointment on July 10th. ****** began with testing the ** unit then went to the furnace in the attic. ****** arrived out of the attic a short time later to tell me the ** unit needs replaced, and I can only replace the ** unit if I purchased a new furnace as they are only sold as a pair. I asked ****** for a formal quote so I can shop around. ****** quickly dismissed a formal quote stating it would cost me $13.5k to replace both units and went on further to say "If we dont agree to these terms, the conversation is over". I hired someone else to come out fix my ** unit, and then I left a review for Aviator Heating and Cooling. Shortly after review was posted, ****** from Aviator called me to insult my family and threaten a lawsuit. I have asked ****** to no longer contact us, so far ****** has refused to stop contacting us. He says he hired a lawyer, that we better save up money cause we will have to pay him lots of money.This is getting out of hand, we do not know what to do further. This ****** is becoming dangerous to my family and I fear he will not stop till the law is involved. PLEASE take a look at this business, read reviews of others, this is not an isolated event, he has done this in the past with other clients who negatively review Aviator

  

  Business Response

  Date: 07/30/2024

  As any business has that right so do we have the same to refuse service to anyone whom especially is condescending or disrespectful. 

   

  The system not the home which *** resides in is not his. It is company policy to work directly with the homeowner, not the tenant. In this case ***, being the tenant is not our client not is it his home or his system. It's unfortunate he decides to act this way, for not getting what he wants. 

  The landlord refused the $350 leak test, and the replacement options weren't given her since she didn't show any interest in those options. 

   

  As a tenant you decided to take full revenge on the company for which made not a $1 from you. We have lost both time and money on your call. And even a call from customer success manager was made from which you further began to make racial slurs and through curse words for no apparent reason. It is only fair for a client who has such high expectations for a company to hold himself to at least half the standards.

  WE ARE A BUSINESS. AND UNFORTUNATELY WITH YOU, YOU ARE NOT OUT CLIENT. 

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 22067149
  
  I am rejecting this response because: **************** is once again, trying to lie and cheat his way out of responsibility. Attached, you will find the invoice I paid to Aviator for their service, that's my card, my name, I AM the customer. Furthermore, ****** DID in fact offer options to the "landlord" ($13.5 for new furnace and ac unit sold only as a pair, if we don't agree, the conversation is over.), AND she is more than ready to attest to my reviews and complaint here today. ****** has threatened lawsuit for factual and reliable review regarding a dangerous business practice within our community. ****** has repeatedly harassed me via text. as you can see from his text messages, he is clearly not interested in a resolution but rather use intimidation tactics in hopes of having negative reviews removed, that ends today with this valid complaint, there is also a report with the *************************** concerning this dangerous individual and the incessant harassment.

  Please let me know if you would like witness testimony, there are three witnesses who observed this exchange.

  
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 08/20/2024

  There has indeed been a defamation and slander / libel case filed for *****************. 

  You are not the homeowner, neither is it your furnace or air conditioner. We work directly with homeowners. When the landlord reimburses you and is the decision maker, they are the client not you. 

  A $350 leak test was offered. And rejected on an R22 system. A replacement option wasn't offered as a service from us. Neither these solutions sent to the landlord since she was hostile and repulsive in replacement her nearly 20 year old system. We had offered you only the "cheap" solution. 

  Furthermore a call was placed by the company to reimburse the $105 and take after loss in your visit to a -$250 for the company and a loss of 2 hours. In response to this you called names, cursed and screamed and belittled the person in the phone and didn't care for getting reimbursed for something you already have. 

  In conclusion, ***************** has left positive feedback to an ************ locally previously. Stating " that's his only go to company he will use " this also is attached. 

  Out of the millions dollars we've billed to clients, the worst comes from you.  Not a homeowner. $105 invoice. 

   

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22067149
  
  I am rejecting this response due to the following reasons:

  
  Aviator Heating and Cooling has failed to provide any substantive evidence to support ******* claims. His statements lack credible proof and are not supported by any verifiable documentation. This appears to be an attempt to divert from the lack of merit in his case.

  According to the Washington County Courthouse in *********, there is no case filed under the provided information, indicating zero merit to ******'s claims.

  
  The ongoing back-and-forth has become increasingly harassing and untenable. We require immediate resolution rather than continued threats and contradictory statements from ******.
  As the representative for the homeowner and the property, I have presented valid evidence supporting my complaint.

  ******* attempts to alter his narrative only serve to undermine his credibility. His responses are inconsistent and clearly intended to obfuscate the situation.
  The conduct of Aviator Heating and Cooling, as demonstrated by ******, is unacceptable. Their reputation within the community is notably poor, and I will continue to share my experience to inform potential customers of the concerning tactics employed.

  
  I expect this matter to be resolved promptly and professionally. Any further correspondence from ****** that does not address these points factually and constructively will not be entertained.

  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During Oregons recent triple-digit heatwave, the following events occurred. On July 6th, the air conditioning unit for my 86-year-old father, **************************, stopped working, necessitating urgent repairs. Due to the heatwave and the overwhelming demand for ** services in the region, the availability of providers was limited. Unfortunately, I was unable to perform the necessary due diligence to vet the reputation of **************** from Aviator Heating & Cooling. As a result, this service provider took advantage of the situation, causing financial detriment to my father, **************************.20 other communications occurred before this that can add clarifying information.*************** **************** from Aviator Heating & Cooling:Do you want me to tear up the insulation too and plug up that coil with ******? ?? Lol When I heard, "Do you want me to tear up the insulation too and plug up that coil with debris? ?? Lol," I felt a mix of concern and frustration. The words suggested deliberate damage to the insulation and coil, which could cause serious problems and costly repairs. Even though they included a "Lol" and a thinking emoji, it came off as mocking and sarcastic, making me uneasy. The suggestion of hostile actions carried a real potential for harm, and despite the attempt to pass it off as a joke, the message felt aggressive and destructive.I am seeking your assistance with the following outcome: I would like **************** of Aviator to remove the installed equipment under the supervision of a licensed electrician and another ** service provider, both of whom have agreed to be present. Additionally, I request a full refund, as stated by **************** of Aviator Heating & Cooling in his text to me on Tuesday, July 9th, at 2:46 PM. Furthermore, I would appreciate it if you could make this incident known to protect others from such deceptive financial practices.Very respectfully,**************************** ************

  

  Business Response

  Date: 08/20/2024

  *************************, attached we have reviews from 50 businesses you have left 1 star reviews for in *********, **. ( Popeyes Louisiana chicken, my brothers crawfish, Copper river restaurant ( the best in ********* ??), **********, killer burger, ****** stores, ******** peppers Mexican Grille, ***********, ******'s rustic ******************* pho tango bistro, Kokomo teriyaki, Burger King, ********** which which sandwiches, chipotle Mexican grille, royal ***** ******* ****** pest control and more. Screenshots attached of you lettering businesses with negative reviews.  

  You have asked for additional favors, and after receiving more than what you paid for you still left a 4 star review after the work. Stating that you never leave 5 star reviews. We asked what we could have done extra to improve, for which you scoffed.... when clients like you come along, it's very unpleasant experience unfortunately. And at a day of 105 degrees, there was 100 callers that could have replaced you. 

  You are unhappy about the car you buy. The food you eat. The gas you put in your vehicle... I think it would be a great idea to start your own business, maybe you could do a whole lot better than the rest and be an example...

  SInce then you had disputed your full amount ( as you have likely done so with other businesses ) and will have to cover the rest with collections...

  Customer Answer

  Date: 08/24/2024

   
  Complaint: 21994902
  
  I am rejecting this response because:
  

  Monday, July 8th, 2024, at 2:52 PM I messaged you about the performance of my AC system.

  **************** on Tuesday, July 9th, 2024, at 11:47 AM you acknowledged my message and responded, "I will make an exception and give you a 100% refund as send someone. ETA 2 HRS Just let me know.

  Tuesday, July 9th, 2024, at 2:46 PM I responded If,however, you are willing to send some out to undo the work at a 100% refund, it would be appreciated
  
  **************** acknowledged my dissatisfaction with his service and assured me that I would receive a refund and that someone would be sent to address the issue. However, this has not yet occurred. While I could provide further details regarding the multiple phone calls from different numbers and the harassing text messages also from different numbers I've received (all of which have been saved), I believe doing so would only detract from my focus on resolving this matter.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/12/2024

  You had your AC repaired from us on over 105 degree heat wave for free. Disputed your repair. Complained as form of manipulation to get money back as you have done with every business you purchase goods and services from as visible on your ****** profile review history. What else do you want from us? Would you like us also to cover your mortgage? 

   

  You have cost the company -$500 and taken over 4 hours of our time, had your AC repaired and continue to complain and murmmer. With all the service providers you left 1 star reviews too, I don't think there is a business you can call to service you. Good luck !

   

   

  Aviator Heating & Cooling

  **********^th******************************************************

  Customer Answer

  Date: 10/13/2024

  See attached rejection statement.

  

  Business Response

  Date: 10/21/2024

  There is currently an outstanding balance for which you will be responsible for paying with the credit bureau. Diagnostic/ trip & the repair for which you had disputed, as such you will pay with third party and all the additional fees. 

  Customer Answer

  Date: 10/26/2024

   
  Complaint: 21994902
  
  I am rejecting this response because: If Aviator Heating & Cooling files a false report against a me to a credit bureau, they could face several potential consequences, depending on the jurisdiction and the severity of the situation. These include but are not limited to:

  Legal Liability: As the consumer I could file a lawsuit against the business for defamation, *****, or damages if the false report ***** my credit rating or causes financial damage. Businesses may be required to pay damages if found liable.
  

  Regulatory Action: Regulatory bodies like the ************************ (***) and the ************************************ (****) may investigate the business. False reporting to credit bureaus violates the Fair Credit Reporting Act (FCRA), which mandates accurate reporting of consumer information.

  Fines and Penalties: If found in violation of the ****, the business could face fines, penalties, or other legal repercussions. Willful violations of the **** could also result in criminal charges.

  Reputational Damage: Negative publicity from legal and regulatory issues may harm the businesss reputation, leading to loss of customers and future business opportunities.

  Corrective Actions and Monitoring: The business may be required to correct the false information, notify the consumer, and ensure compliance by undergoing monitoring or reporting for a specified period.
  
  Sincerely,
  
  ***** *******