Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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DaBella has 66 locations, listed below.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  205 Shoshone St N Twin Falls, ID 83301-6133

  
• 

  DaBella

  33530 1st Way S Ste 201 Federal Way, WA 98003-7332

  
• 

  DaBella

  459 N Gilbert Rd Bldg A Gilbert, AZ 85234-4591

• 

  DaBella

  1701 E. Lamar Blvd., Ste 275 Arlington, TX 76006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife made an appointment with one of their door-to-door salesmen for the morning of 6/26. They promised a free, no obligation quote for a roof replacement. They arrived at 9AM, did 30 minutes of inspection, and then we met with them for 30 minutes. I had a hard stop at 10AM. They said they would write up the quote and leave it with us. An hour and 15 minutes later, my wife came running into my office very upset. They were still there, and she had asked them politely to leave. They refused. I came downstairs, I thanked them for their time, and told them politely to leave. They refused, claiming to need to finish a phone call. I told them they could do the call outside, off my property, but it was time for them to leave. They refused. I told them if they would not leave, I would call the police. They said "Do what you have to do". I called the police. They stayed for 10 more minutes, then exited my house. They then loitered in front of my residence until the sheriff arrived. This behavior is completely unacceptable. Once I have withdrawn an invitation to my home, no one should feel they have the right to remain. They are lucky I did not have a gun; by that point I was fearing for my wife's and my own safety.

  

  Business Response

  Date: 06/27/2025

  Thank you for bringing this matter to our attention. At DaBella, we sincerely apologize for the experience the customer's have encountered.  We want to assure them that we do not take this lightly. Our team is trained to deliver professional, respectful, and pressure-free consultations to ensure you receive the services that you deserve. Please know that we are actively investigating this situation internally to ensure these types of experiences do not occur. DaBella takes great pride in our reputation, our values, and the trust we work hard to build with homeowners. Door-to-door outreach is one part of our marketing approach, but it should always be conducted with professionalism, respect for personal boundaries, and full transparency. Please know that this matter is being handled seriously and with urgency and we will place the customer on our internal Do Not Contact List to prevent any further contact.  

  Customer Answer

  Date: 06/27/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23527703, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Samuel Mccaskill

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, I personally witnessed two salesmen from this business at a home in *********, ** where they used extremely aggressive and coercive sales tactics. They called to get an opinion from a highly respected local realtor (in front of the guy they were trying to scam) and when the realtor didn't side with them, they HUNG UP on the realtor right in front of the homeowner they were trying to scam. Then, they told the homeowner that they "were not leaving until he signed the contract."Their bid was triple the cost of what it would be to go through nearly any other reputable company. They were very much trying to take advantage of this older man's crummy situation. I've never witnessed anything so scammy in my life. This company should be mortified by their employees behavior and I will be encouraging anyone who reads this to call the cops on someone who refuses to leave their property and tries to coerce them into spending $24,000 on windows for a small home! Crazy. As a communication consultant, I am appalled at this behavior and these gross strategies. I spoke with the homeowner after the salesmen left... this company should not contact the homeowner again. Do not follow up. Do not stop by. Anyone else reading this... RUN. Lock your doors. Do not open for these individuals.

  

  Business Response

  Date: 06/25/2025

  At DaBella, we take any feedback regarding our representatives and customer interactions seriously, and we apologize for the inconvenience that the experience has caused. We would like to clarify that DaBella is committed to upholding the highest standards of integrity, transparency, and respect in all our sales practices. Our representatives are trained to provide homeowners with thorough product education, honest assessments, and the opportunity to make informed decisions without pressure or intimidation. Any behavior outside of these expectations is not tolerated and is addressed promptly.  Our intention is never to create discomfort for any homeowner. We recognize how important it is to create a respectful environment where customers feel safe and supported.. We are currently reviewing the details of this situation internally to ensure accountability and alignment with our policies. We will place you on our Do Not Contact List internally to prevent any further contact.
  

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filled out a web form to see if I qualified for free window replacement. Then got called by this company and told them I wasn't interested. They've proceeded to call an excessive number of times from multiple numbers. Sometimes multiple in a day, at all hours. It's harassment. I know they'll respond with some canned response about being "in compliance with local, state and federal regulations regarding consumer outreach" but that's either a lie or the law is seriously lacking in this area. They NEED to stop calling. Absolutely no quantity of spam calls is going to make me want to use this company.

  

  Business Response

  Date: 06/25/2025

  Thank you for bringing this to our attention. At DaBella, we take great pride in conducting business with integrity and respect for every individual’s preferences. It’s never our intention to make anyone feel overwhelmed and we understand how repeated outreach can be frustrating. To clarify, your initial inquiry via our web form triggered our team’s response to help determine your eligibility for window replacement services. We always aim to connect promptly to provide information and answer questions. However, once someone indicates they are not interested, we strive to honor that request and remove them from any future outreach. We are actively reviewing your contact history and will ensure your number is placed on our internal Do Not Contact list immediately. If any calls were made after your opt-out request, we apologize, that is not in alignment with our standards or intentions. Please know your feedback is taken seriously and will be used to help improve our processes. Thank you again for giving us the opportunity to address this.

• Initial Complaint

  Date:06/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales tactics are absolutely appalling, high pressure and high prices come across as extremely predatory towards the senior population especially those only wanting information being bullied to make a quick poor decision to overpay for products and services, shame on you as a company.

  

  Business Response

  Date: 06/23/2025

  Thank you for bringing this matter to our attention.  At DaBella, we operate in full compliance with all applicable local, state, and federal regulations regarding consumer outreach and solicitation. We would like to clarify that the nature of our outreach is to offer free home improvement estimates, not to engage in immediate sales or pressure-based tactics. Our representatives are trained to inform homeowners of available services and provide pricing upon request or agreement to an inspection not to force or mislead them into any binding agreement. We strive to be respectful, professional, and transparent in all interactions, and we take any concerns seriously. If a consumer requests no further contact, we honor that request immediately and ensure their information is added to our internal Do Not Contact list.  We have added you to our internal Do Not Contact List.  
  

• Initial Complaint

  Date:06/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  contracted for window replacement 5/27/25, needed a second appointment for "critical measurement" to occur within 2 weeks, business has not contacted me, in any way shape or form, took my down payment of ************************* no follow-up, no message, nothing. not one caller ID with company name, not one message left, not one text message, not one email. NOTHING, this company should not be allowed to continue doing business, it is a SCAM and predatory

  

  Business Response

  Date: 06/30/2025

  Thank you for bringing this concern to our attention. We sincerely apologize for the frustration and inconvenience that this situation has caused.
  Upon reviewing your file, we recognize that the customer's window replacement project was contracted on May 27, 2025, and that a second appointment for a critical measurement was required shortly thereafter. Unfortunately, we were attempting to reach the customer using an incorrect phone number, which hindered our ability to contact them promptly. Once this issue was identified and the correct phone number was provided to our local office team and General Manager, we made an immediate attempt to reach out to them to schedule the next steps in the project. Regrettably, during our call, our General Manager was met with a highly aggressive and inappropriate responses. While we understand the frustration stemming from the initial lack of communication, we are committed to resolving concerns professionally and respectfully. Our team remains willing to fulfill the contracted work and complete the customer's window installation. However, we must also prioritize the safety and well-being of our employees, and as such, we are currently evaluating how to move forward under these circumstances. We would welcome an opportunity to continue this conversation in a respectful and productive manner to determine the best possible resolution. The General Manager will reach out to the customer today, in a second attempt to resolve this matter promptly and ensure timely resolution moving forward. 
  
  
  

• Initial Complaint

  Date:06/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  had a consultation with them. told them i wasnt sure if i wanted to do business with them that i would contact them if i was able to. they told me no pressure. that i had 30 days to reach out. they started calling me the next day multiple times. i talked to the initial sales *** and asked him to have them stop calling me and he told me his manager would take care of it. theyve called me a minimum of 17 times since june 10th in the last 8 days. i would like them to stop calling me. they also asked me to wrote a 4 star review during the consult which i have deleted but i felt pressured since it was mid consult. i dont feel like they should get good reviews from people that havent done business with them yet.

  

  Business Response

  Date: 06/19/2025

  Thank you for bringing this matter to our attention.  At DaBella, we operate in full compliance with all applicable local, state, and federal regulations regarding consumer outreach. We would like to clarify that the nature of our outreach is to offer free home improvement estimates not to engage in immediate sales or pressure-based tactics. Our representatives are trained to inform homeowners of available services and provide pricing upon request or agreement to an inspection. We strive to be respectful, professional, and transparent in all interactions, and we take any concerns seriously. If a consumer requests no further contact, we honor that request immediately and ensure their information is added to our internal Do Not Contact list.  We have added you to our internal Do Not Contact list to alleviate any future contact by our business. 

  Customer Answer

  Date: 06/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. i will keep note and reach back out if further contact is made. 
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021, I contracted Dabella to install a new shingle roof and brand new base sheeting on my Manufactured home. The install occured Early 2022 by a subcontractor ****** Roofing, after numerous delays. In December of 2022, I developed a leak in the master bedroom. I tried contacting Dabella for nearly a month and finally after filing a complaint with the BBB received a response and the subcontractor came out (January 2023) and determined that numerous vents were put on improperly, and supposed fixed the situation. In January of 2024 we developed yet another leak in the same area, at this point DaBellas sent out another subcontractor (******), who determined that the roof was installed incorrectly and was missing vital protections (Ice and Water Barrier), after 2 weeks of back and forth with ******, DaBellas and myself, they finally approved a 100% reroof. ****** then came in it and did the reroof. This leak has caused serious damage to the master bedroom ceiling and later found out the insulation in the attic area. I filed a claim with DaBellas and did not hear anything back. Apparently they were in the process of a management change at this point, and they denied the claim for damages, without all of the proper paperwork being submitted. In January of this year (2025) we developed yet another leak, this time in the kitchen area, as well as the master bedroom and Master Bathroom areas. They sent out ****** the subcontractor again, who determined that the ice and water has been improperly installed (again) and DaBellas yet again had to do reroofing to fix the issue (at least that was what I was told was going to be done as I was away on a business trip when it occured). I have submitted the required quotes and pictures but I have been stonewalled by DaBellas at this point. We now have a serious mold issue and what I have been told is they have submitted the request to corporate, and then it will be 4 weeks before I can receive any compensation to get repairs done.

  

  Business Response

  Date: 06/20/2025

  Thank you for bringing this matter to our attention. We understand and acknowledge the frustration and inconvenience this situation has caused, and we are actively working toward a resolution. The local office team and manager are currently awaiting a response from our compliance team concerning documentation that is needed to resolve the matter from the original install.  The customer was updated on June 13, and was informed that they would follow up with him this week, regardless of whether a resolution had been finalized. We understand the urgency of his concerns and will ensure that a follow-up occurs promptly. Please know that we take the reported issues seriously and are committed to resolving them as quickly and thoroughly as possible. While we continue to gather the necessary documentation and internal responses, our team remains available and engaged in reviewing all aspects of the claim to determine the appropriate next steps. We appreciate the customer's patience and will remain in communication with him as this matter progresses.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Am not a customer, I have limited income and just wanted someone to come out for a quote to redo skirting on my older model mobile home. Team reviewed entire house including examining the siding, which I was not interested in. I did ask for a quote for the roof..25K$...I said there was NO possibility of that job being done. Extremely aggressive sales pitch, warnings of damage that will come if not repaired, several very inappropriate personal questions about income, mortgage, debt, income, etc etc..very invasive and I foolishly answered them, caught in the proverbial headlights. Very poor professional practice, I would never recommend this company, way too many complaints, wish I had checked here and Consumer Affairs before contacting them. Also received exCESSive amount of calls to make this appointment, this should've been a clue.

  

  Business Response

  Date: 06/16/2025

  Thank you for bringing this matter to our attention. We regret that the customer had a negative experience during their appointment and understand their concerns regarding the interaction and follow-up communication. While DaBella strives to provide professional and respectful service to all individuals, we take feedback like this seriously and will address it internally. In response to the customer's request, we have added their information to our internal Do Not Contact list to ensure that no further communication is made by DaBella. We appreciate the opportunity to resolve this matter and honor the customer's wishes.

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment with ******* for 06/10/25 the appointment was set for 7pm. They were on time and very professional. However, they were not going to leave without a sell. The left at 12am that night. The price they gave me was $86 thousand dollars. I told them no, they made some calls and could do me a special deal and give it to me for $70 odd thousand. They just hung in until I singed the paperwork. They left at 12am (midnight). The next morning I got up and decided to cancel it. I made the call to cancel and the lady on the phone told me there was a 3 day cxl period. When I told the guy that was going to come and get the deposit check that I cxled. He then told me I could not do that as they had already placed the order. His boss then called me and low and behold they could get the price down to $60 something thousand. I still said no. then the price came down to $56 thousand. They would not leave me alone. This was all within 24 hours of speaking with me. phone calls, texts were never ending. They do not leave your home without a signature on paper. you do have 3 days to cxl and they still pressure you to buy. So unethical. I just dont want others to go through what i did

  

  Business Response

  Date: 06/13/2025

  Thank you for bringing this matter to our attention. We can confirm that the customer requested to cancel the contract, and a formal cancellation letter was submitted in response to that request. As such, the agreement was voided, and there are no further actions required from DaBella at this time. To ensure the customer does not receive any additional contact, we have placed their information on our internal Do Not Call list. We take all feedback seriously and are committed to conducting business in a respectful and professional manner. 

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024 Dabella sold us two front windows. We were told 5-6 weeks. It took much longer! The windows showed up after Christmas. Two men came to install them by a subcontractor we found out. They started to argue with each other as soon as they started the job. One *** wanted to do it one way and the other another way. They were at my home for 7 hours. What they left was a huge disaster!!! Windows were the wrong size, caulking looked like a child did it and everything else was aweful!! I had to leave my home because I was so angry!! The windows were trash!! I emailed a complaint to the Ogden, **** office. Someone called and said they would send someone else out to do the windows. Dabella does not keep its promises...we waited through the winter for several months while cold air was coming in the house through the unfinished windows. They ordered new windows and at that point there was no way I wanted this company to do anything. We called several times and I wasn't going to pay the price of $7943.00...I had already given them $500.00 as a down payment and was sorry I ever did it!! The mental and physical toll it took on my husband and myself was beyond explanation!! I called Dabellas office in ****** to request all documents, she said she'd send. I still haven't received them (2 months) Finally our windows were finished except for caulking left on our outside stone. We received a billing from the finance company for $7443.00. My husband and I refused to sign completion papers because it was still not completed. Why were they able to bill us when we hadn't signed the papers? Oregon office said we did which was a lie! Damselfly Improvment sent us a check for a $1,000 Customer refund, but the billing was still $7743.00 instead of $6,743,00 after the refund!! This company, Dabella, has no ethics.....scam from start to finish!! NEVER CHOOSE DABELLA!!

  

  Business Response

  Date: 06/16/2025

  Thank you for the opportunity to respond to this matter. We understand the customer experienced frustration during the course of their window project and that there were delays and concerns regarding the initial installation. We want to clarify that extensive efforts were made by DaBella to resolve the situation in good faith. Following continued communication, a mutual agreement was reached and signed by both the customer and the General Manager, outlining the terms of the resolution. As part of this agreement, both parties confirmed their understanding that the project had been resolved and that no further action was required. Attached to this agreement is a non-disparagement clause, which clearly states that both parties agree not to make or publish any future disparaging statements about the other. It also specifies that if any disparaging statements are made or published by the customer in any forum or medium, the customer agrees to remove them to avoid being in breach of the agreement. As the customer has accepted and signed this agreement, including a refund in the amount of $1,000 as part of the resolution, it is our position that the matter has been fully addressed and closed. We respectfully request that the customer honor the terms of the signed agreement and remove any existing disparaging statements to remain in compliance with the agreement.