Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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DaBella has 66 locations, listed below.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  205 Shoshone St N Twin Falls, ID 83301-6133

  
• 

  DaBella

  33530 1st Way S Ste 201 Federal Way, WA 98003-7332

  
• 

  DaBella

  459 N Gilbert Rd Bldg A Gilbert, AZ 85234-4591

• 

  DaBella

  1701 E. Lamar Blvd., Ste 275 Arlington, TX 76006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had dabella come out and do a siding project in February and they did great but left ***** nails all over my yard that have NOT been picked up despite the numerous calls since the project was completed. I have called and was told the WHOLE customer service team was in a meeting so ***** could help me, and the other times transfer around endlessly with a noone could talk to me but would call me. It is now June and we have an event. We've had to purchase our own magnetic roller with our own money and got a crazy amount of nails picked up just from one small area. It is not save for my kids, pets, or us to walk outside. Both my husband and I have had a nail lodged into our shoes. We would at least like a refund for the the magnetic roller from ********** if they aren't going send someone despite being told they would.

  

  Business Response

  Date: 06/10/2025

  Thank you for bringing this matter to our attention. An installer is scheduled to be at the customer's location to address and resolve the concerns noted. The customer should expect either a phone call or a direct visit from the installer, who will assess the situation and take the necessary steps on site.We appreciate the opportunity to address this matter and ensure the customer's expectations are met. If you have any additional questions or concerns, please feel free to contact us at ************** prompt 1

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About three weeks ago I had dabella come and put in a shower it took them three days to finish they left all the dirt and dust did not clean up after I had to try and clean but I am in a wheel chair my son went to the basement where there was so much dirt of course I could not clean I can not get to the basement also according to the contract they were suppose to fix window bathroom if it is with in shower distance did not fix1

  

  Business Response

  Date: 06/16/2025

  Thank you for bringing this matter to our attention. DaBella strives to deliver a clean and complete experience with every project, and we regret that this installation did not meet your expectations. Please be advised that the local office team, including the manager, has made multiple attempts to contact the customer in order to discuss these concerns and work toward a mutually agreed resolution. Unfortunately, we have not yet been successful in reaching the customer directly.
  We remain committed to resolving this matter and will continue making reasonable efforts to contact the customer or leave a message in hopes of coming to a timely resolution that addresses their concerns regarding cleanup and any outstanding scope of work. We appreciate the opportunity to make this right and look forward to speaking with the customer soon.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free estimate last year. I told them I wasnt interested at that time but since then they have continued to call and harass me from multiple phone numbers several times a day. I have told them I wasnt interested several times but they start calling again after a week or two. I have blocked at least 3 phone numbers from them but that hasnt stopped them. Based on other complaints I am not alone in this. I recommend never giving them any contact information.

  

  Business Response

  Date: 06/05/2025

  At DaBella, we are committed to operating in full compliance with all local, state, and federal regulations related to consumer outreach and solicitation. We prioritize professionalism, respect, and transparency in every interaction, and we take all concerns seriously. When a consumer requests no further contact, we act promptly by adding them to our internal Do Not Contact list. In response to this concern and to ensure a timely resolution, the customer has been added to our Do Not Contact list to prevent any future outreach. If you have any further questions or concerns, please dont hesitate to contact our **************** team at **************, prompt 1.
  

• Initial Complaint

  Date:06/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I met with a couple of sales **** to receive a free roof quote. We decided it was too far out of our budget and declined their services. Since then I've received dozens of calls from DaBella from multiple phone numbers. I've had to block all of them but keep receiving calls from different numbers. This is harassment, and I will be pursuing legal action if it continues.

  

  Business Response

  Date: 06/04/2025

  Thank you for bringing this matter to our attention. Our representatives are trained to inform homeowners about available services and provide pricing only upon request or following agreement to an inspection. We are committed to conducting all interactions with respect, professionalism, and transparency. We take concerns like yours seriously. If a consumer requests no further contact, we honor that request immediately by adding their information to our internal Do Not Contact list. To ensure no further outreach from our company, your contact information has now been added to that list. If you have any additional questions or concerns, please dont hesitate to contact us at **************, prompt 1.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sells people are very pushy and aggressive with you. However, that I could get past. Agreed to siding, gutters and windows. Windows took the longest. I was very specific with the sells guys and the window guy that I did not have central air and the windows would have to accommodate window air conditioners. My windows dont even open 12 inches so its impossible to put air conditioners in them. Brand new air conditions I bought at the end of the summer last year. The main window in the living room will not hold my air conditioner either. When I called to get some help, they refused and said because I signed a contract they are not liable for anything or will not help. This is the worse company I have ever dealt with. Terrible communication!!!

  

  Business Response

  Date: 06/02/2025

  Thank you for bringing this matter to our attention.  Our local office manager has made several attempts today to communicate with the customers, and have not been successful.  Please contact our local office team to discuss the next steps and actions that are needed to resolve the matter. We would like to come to a mutually agreed resolution and ensure that the customer is completely satisfied. 

  Customer Answer

  Date: 06/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/7/2025, DaBella Sales ***** ******* and ****** ***** came to ********************************************** and talked to ****** ********** to give an estimate on a bathroom floor and water leak ***air and tub and toilet ***lacement at the cost of $14,982.87. The contract has nothing about a toilet ***lace or floor/ leak ***airs. Not understanding/ knowing what was happening ****** signed the contract. She is 75 years old and gets confused and forgets easily. When she told me (***** *******) about it on 5/28/25 we contacted the sales **** *******, to ask about the project and try to tell her I'm working with DHS Adult Wellfare, she didnt have time. Called customer support to tell them that she can't make decisions on her own and want to cancel the job. I was told I'd get a call back on my cell. On 5/29/25 ******* with another *** showed up at the home interrogating ****** asking what was going on? She ***lied "I don't remember". ******* told her she signed a contract and ****** ***lied, "I did?" ****** was trying to get away and tried to go back into the home and the *** put her hand on her to stop her a few times, witnessed by her roommate Faith. Faith called 911. ****** called me asking for help. ******* was saying they were going to take her house from her, they have a lien, they were going to call the cops due to condition, condem the house. *** is aware and we are workong together to fix the situation. My partner ****** ********* went over there to ****** worried and frantic. He asked them to leave. She continued to force her stay on the property. ****** told them they are trespassing and they need to leave, she told him he has no say over the property. He then called 911. He told ****** to go back in the house while on the phone with 911. ******* was taking picture of ****** without permission. Finally DaBella left, ****** became stress out and worried. ****** and I have called DaBella corporate to resolve the mistake and still has not received a phone call back yet.

  

  Business Response

  Date: 06/02/2025

  Thank you for the opportunity to respond to this matter. At DaBella, we are committed to conducting business with integrity, professionalism, and respect for all customers. We take all customer concerns seriously and strive to resolve any issues with transparency and fairness. DaBella representative did meet with Ms. ********** on May 7, 2025, at her residence to provide an estimate for a project. The agreement presented and signed by Ms. ********** outlined the scope of work and associated cost. At the time of the appointment, there were no indications from the homeowner that she did not understand or wish to decline the project. Following a subsequent conversation with Mr. ***** ******* and upon learning of the concerns surrounding Ms. *********** DaBella immediately began an internal review of the situation.

  Based on the information provided and to ensure the customer's requests are honored, fully satisfied and resolved, the project has been fully canceled and a refund of the deposit is being processed. DaBella maintains a zero-tolerance policy for any behavior that could be perceived as coercive or inappropriate. The events described in the complaint do not align with our values or expectations of our team members. That said, based on our internal findings, no threats or unlawful actions were made during the follow-up visit. We regret any confusion or discomfort that the situation may have caused. We are committed to resolving this matter responsibly and appreciate the cooperation of Mr. ******* and others involved in bringing these concerns to our attention. If any further information is needed to confirm the cancellation and refund process, our **************** team remains available to assist at ************** Prompt 1. 

• Initial Complaint

  Date:05/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every year DaBella drops off a bus load of people in my neighborhood to go door-to-door to make sales over the course of multiple weeks. I work nights and I sleep during the day. The Dabella representatives come to my door 10 to 12 times a day banging as if they are a police officer with a search warrant. Instead of leaving their flyer and walking away, they continue knocking until I come to the door because I cannot sleep. Multiple times I have heard the sales representative on the phone with a supervisor telling them Youre not leaving that house until they get a quote! You know theyre in there, knock until the door falls off! I answer my door and tell them I am trying to sleep to which they will not stop talking and they will not go away or get the hint. As soon as one representative walks away, another one comes by and tries to make the sale instead. If you tell one of them no they call another one to try and make a sale.DaBella has gone so far as to have a representative posted on the street corner ready to harass me or my neighbors if they see you step outside or see movement in the home. This is my fourth or fifth year of making complaints directly to the business and every single time I am told by the representative at the phone number on the flyer that We dont even have any associates in your town today even though the Employees are in uniform and handing out branded flyers. I am absolutely sick and tired of being harassed by your business multiple times per year(as are ALL of my neighbors) when I am trying to rest because I work nights. No matter what kind of sign I put up at my front door it is ignored.Since DaBella Refuses to help I have no choice but to file a restraining order against your company and all associates if the harassment continues.I am filing this BBB complaint in hopes that it finds the right person in the company who has the power to actually do something as so far nobody else is able to help.

  

  Business Response

  Date: 05/29/2025

  Thank you for bringing this matter to our attention.  We regret the negative experience that you  had and want to ensure you that this is not within DaBella's practices.  At DaBella, we operate in full compliance with all applicable local, state, and federal regulations regarding consumer outreach and solicitation. We would like to clarify that the nature of our outreach is to offer free home improvement estimates not to engage in immediate sales or pressure-based tactics. Providing complimentary estimates is a standard and lawful industry practice and does not fall under the scope of traditional solicitation as defined by many regulatory frameworks. Our representatives are trained to inform homeowners of available services and provide pricing upon request or agreement to an inspection, not to force or mislead them into any binding agreement. We strive to be respectful, professional, and transparent in all interactions, and we take any concerns seriously. If a consumer requests no further contact, we honor that request immediately and ensure their information is added to our internal Do Not Contact list.  Your concern has been elevated to the highest party to ensure this doesn't continue.  If you continue to encounter contact from DaBella, please contact our *************************** at ************** prompt 1.
  

  Customer Answer

  Date: 05/31/2025

   
  Complaint: 23390699
  
  I am rejecting this response because:

  I have called that number many times and nothing ever becomes of it. We are told that they do not have the power to stop your employees from showing up when the number is called. Yet they are happy to send another one to my home.

  Myself and my neighbors have contacted Dabella numerous times Asking not to be contacted and every single time I am told(along with my neighbors) that there are no representatives working in my area, even though they are clearly in uniform and handing out branded flyers.

  What is ethical and standard practice about harassing somebody dozens of times a day in their own home over the course of multiple days per year for multiple years in a row? No means no.

  I have asked multiple times not to be contacted yet your company and your representatives continue to harass me. 

  I need written confirmation that I will not be contacted by phone, email, US mail or in person at my residence. 

  After speaking with the local police department, they have received dozens of similar complaints about your company and your pushy behavior.
  

  unfortunately, I have no choice but to call the police the next time your company starts to harass me. Five years is too long. Stay off my property and do not contact me ever again!
  
  Sincerely,
  
  **** ***

  

  Business Response

  Date: 06/05/2025

  We regret the inconvenience and frustration this situation has caused and appreciate bringing it to our attention so it could be fully addressed.  DaBella takes consumer privacy and concerns very seriously. We would like to confirm that all necessary actions have been taken to resolve this matter. As of May 29, 2025, the customer's address was escalated for and added to our internal Marketing, Do Not Contact and Do Not Knock lists.This action ensures that no representative from DaBella will contact or approach their residence by phone, email, mail, or in person. This includes door-to-door canvassing, which has been addressed with our teams through updated routing and compliance protocols. Please consider this response as the written confirmation requested.  DaBella will not initiate any future contact with him through any method. 

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When talking with the *** for Da Bellas he noted that if their was a cancelation we could lose our $1,000 dollar down-payment. My husband had wanted to get a 2nd opinion on the priceing that he believed to be very high for the amount of work.I work at the Fargo VA as a Nurse. I had received information that the VA was going to restructure its work force and my position is not immune to being cut per ********* Trumps and Doge's plan to ************** husband works part time and also receives disibilty from the **** of Veterans Affairs and SS. We became extremely afraid that if this happens we would not be able to afford the home improvement project., etc The supervisor that came over to talk about the cancelation didn't actually care about any situation and was insinuating that they were going to charge us up to $35,000 if we canceled. We were aware and told about the $1,000 but apparently further along the contract on page 2,3 or 4 stated they could charge us half of the cost of the project if it was cancelled. The supervisor could not show any information about the project being submitted to begin construction, in fact just today a *** called me because the company did not know what type of window we wanted to be ******** husband called the headquarters but they also showed nothing in the system with the last thing completed was the measurements. They would get back to us as soon as possible.We've tried to make contact with this company a few times but no one answered the phone or were told they would look into it and let us know. It appeared as if we were being led along until they could get the measurements sent into for *************** husband called the ** a second time and they confirmed there was nothing on record anything past the measurement being completed.We thought that the $1,000 would suffice in this case but they are now instead of canceling they are ******* to get the plans into action and don't care if we can pay for the project.

  

  Business Response

  Date: 06/02/2025

  Thank you for the opportunity to respond to this matter.  Our records indicate that the homeowner has recently communicated an intent to seek additional options.  At the time of this response, we are still actively engaged with the homeowner to address the matter and bring it to a resolution.
  The windows in question have been measured, but no materials have been ordered, and no construction has begun. Our team spoke with the homeowner recently to confirm details about the project and the type of windows being considered. It is important to clarify that all terms regarding cancellations and associated costs are outlined clearly in the agreement, including any potential charges. These terms are standard and disclosed during the signing process. No action has been taken outside of those contractual obligations. We remain open to ongoing communication with the homeowner and are working internally to review next steps in alignment with both the agreement and their stated desire to cancel. The local office manager will be in direct contact with the customer to discuss remaining steps to resolve their concern.   If you need any additional assistance, please contact the customer service department at ************** prompt 1. 

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23389764
  
  I am rejecting this response because we were not made aware of the penalty of paying 50% of the contract if we canceled AFTER the initial 3 day rejection period.  We understood the $1000 would be forfeited,  not a penalty of paying 50%.  When the project manager did come over and meet with us after we had indicated our need to cancel, that was the only option offered...he said something to the effect of , 'well if you do lose your job, I mean, you'll have plenty of time to get a different job and start making payments, the payback doesn't start for 2 years'.   He had no options to offer us and told us the windows were already being made so we'd have to pay for t he time/effort and materials; when we pressed and asked him to prove the windows were already in production he said he couldn't,  but that they had been measured so  they have definitely been started being made.

  The moment we realized our financial situation may drastically change, we attempted to notify the company and stop any further work from being done.

  No work has been done. As the reply said, the company was still calling us to clarify the order details.   It is absurd that any self respecting company would expect a client to pay 50% for something not even started...we are not talking about a few hundred dollars, we are talking about 50% of a $60,000 job that has not even been started.  

  We would like confirmation that the contract has been cancelled without having to pay $30,000 for nothing.

  The high pressured sales tactics used to secure the deal is overwhelming and there should not be anything in the fine print that isn't spelled out to the client....again as I said, we were made aware the $1000 would be forfeited if we canceled AFTER the 3 day grace ******* but the 50% penalty was not discussed.

  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 06/11/2025

  We appreciate the opportunity to respond to the customer's concerns. At the time of sale, the customer reviewed and signed the Agreement, which includes clearly stated cancellation terms. These terms are not hidden in fine print but are specifically outlined in multiple areas of the agreement, including pages 9, 10, and 11 (see attached). The contract states: "You may cancel this transaction, without any penalty or obligation, within three business days from the above date or fifteen business days from the above date if the buyer is sixty-five years of age or older." Additionally, the agreement includes the following clause under Additional Terms and Conditions: "Late Cancellation: I understand I have 3 business days to cancel this agreement, as described on the bottom of the other side of this Agreement. I understand that if I cancel this agreement after those three days, Contractor does not have to allow that. I understand that if Contractor does let me cancel, however, that I will have to pay the Contractor a minimum of 50% of the purchase price in order to cover the Contractor's labor, administrative and material costs."
  The date of the signed agreement was March 26, 2025, and no written cancellation request was received within the applicable rescission period. As a result, the cancellation occurred outside the allowable grace ******* when the customer requested to cancel on 5/23/2025.  

  While we understand the customers frustration and change in circumstances, we must uphold the terms mutually agreed upon in the signed contract. Custom materials were ordered, including window measurements taken by our production team, which initiates the manufacturing process. Even if physical installation has not occurred, the cost associated with engineering, administrative processing, and the custom production of materials results in financial obligations to the company.

  No materials were ordered for this project and therefore the agreement was made between the local sales team and customer to keep the deposit.  Regarding the customers recollection of the in-home conversation with our project manager, we sincerely apologize if it was perceived as unhelpful or lacking empathy. It is always our goal to work professionally and respectfully with each homeowner.  If you have any additional questions or concerns please contact us at ************** prompt 1.

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not a customer and they have called me over 100 times, literally. A door to door person came by and I gave them my number because of interest in setting up a free quote. After checking their reviews immediately which are TERRIBLE I decided not to have them come for the inspection at all. I told them we went with another company and we were not interested in the free quote after all. Every day for WEEKS they have called me . Ive blocked the calls but my call log is FULL of them. This is harassment . Reading the reviews, MANY others said they also received hundreds of calls as well. This is shady and harassment and invasion of privacy.

  

  Business Response

  Date: 05/23/2025

  Thank you for bringing this matter to our attention.  At DaBella, we operate in full compliance with all applicable local, state, and federal regulations regarding consumer outreach and solicitation. We would like to clarify that the nature of our outreach is to offer free home improvement estimates not to engage in immediate sales or pressure-based tactics. Providing complimentary estimates is a standard and lawful industry practice and does not fall under the scope of traditional solicitation as defined by many regulatory frameworks. We strive to be respectful, professional, and transparent in all interactions, and we take any concerns seriously. If a consumer requests no further contact, we honor that request immediately and ensure their information is added to our internal Do Not Contact list. We have placed the customer on a Do Not Contact list to prevent any future contact. 

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dabella put on siding and busted my windows in the process of putting oversized trim on ..they left huge gaps behind the windows that weather and bees can get in. They have said they would fix and put me off over this last year over and over. They lie and delay. They over charged and need to replace the broken windows. 18 windows i have more pics. The trim was too wide, you used to be able to see siding between the larger cluster of windows. They tried to cover their mistakes with trim they put on here and there not matching one window to the other.

  

  Business Response

  Date: 05/19/2025

  Thank you for bringing your concerns to our attention. At DaBella, we are committed to delivering quality service and standing behind the integrity of our work and team. We take all customer feedback seriously and appreciate the opportunity to address any issues that may arise. While we respectfully do not accept responsibility for the damages as described, we want to ensure that your concerns are fully reviewed and addressed appropriately. The General Manager of our local office will be reaching out to you directly to discuss your concerns and work toward a mutually agreeable resolution.We remain committed to finding a fair path forward and appreciate your patience as we take steps to follow up.