Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  4200 6th Ave SE Ste 309 Lacey, WA 98503-1043

  
• 

  DaBella

  1141 N Edison St Ste A Kennewick, WA 99336

  
• 

  DaBella

  10095 W Emerald St Boise, ID 83704-9754

  
• 

  DaBella

  1825 N Hutchinson Rd Ste 201 Spokane Valley, WA 99212-2458

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my contract with Dabella on 11/1/23 to have 4 windows installed. In the contract it states that "line and case" were to be installed on all the windows. Dabella used 3rd party installers who did line & casing on the garage and kitchen windows, but not the bedroom & living room windows. After installation, I reviewed my contract & found that it should have been completed on all four windows.After emails being ignored & multiple calls to Dabella customer support, I got a call from the project manager on 2/23/24. She told me: it was found to be out of their scope of work during measurements on 11/16/23, couldn't explain to me why it was done on the kitchen window, 10' from the living room window on the same wall of the house, offered me some compensation, & didn't respond to me just wanting the contract fulfilled.I eventually got a call from a district manager (2/26/24) who gave me the same reasons. I was told this time the issue was found during the install. That if Dabella did the job, it would void my warranty; but if I hired someone else to come do it, it wouldn't. He offered me money to have someone else finish the job I have already paid Dabella to do. Mentioning the contract got me nowhere. Begrudgingly, he said he would call the installer.With no follow up from Dabella, the next day I got a call from the installer to confirm materials. Installers came 3/9/24, & did a horrible job; none of the corners are square, the joints aren't flush, not all of the corners line up, they left paint on the new windows, reinstalled a screen backwards, & left the window panes smudgy with handprints. It took this crew of 3, 6 hours to *********** 2 windows. It took the first crew of 2, 5 hours to remove/install 4 windows & *********** 2 windows. So Dabella got my money, didn't fulfill the contract, and it isn't worth going to arbitration. I don't know what else to do get the contract enforced & I've lost trust that Dabella management will care to fix this issue.

  

  Business Response

  Date: 03/25/2024

  Thank you for bringing this to our attention and we apologize for any frustration the customer has experienced. We have scheduled a walk through between the customer and installer to address any issues or concerns they have. We strive to ensure their satisfaction with their windows and look forward to resolving and putting their concerns to rest. 

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased windows and a sliding patio door from DaBella and they were installed on July 22, 2023.At that time the screen door that arrived was the wrong size. I was told it would be 30 days for a replacement. 3 months later, 10-30-23, a replacement door arrived broken, bad roller. As of this date, 3-18-2024, I'm still waiting for a replacement. The manager of the **** office ignores my calls and texts. The salesman is now ignoring my calls. I've called the customer service number on 3-12-24 and was assured someone would call me promptly and have not heard from anyone as of 3-18-24. I simply want what I paid for, a functioning screen door. I would not recommend this company to anyone.

  Customer Answer

  Date: 03/18/2024

  After 8 months waiting, lack of communication and the poorest customer service ever, I informed my ******* saleman I was lodging a formal complaint with your office and my screen door magically appeared.  Apparently, it has been sitting in their local warehouse, for who knows how long, with no thought to the customer.

  I would never recommend this company due to utter lack of customer service and no way to really contact the head office or anyone in charge.

  

  Business Response

  Date: 03/19/2024

  The replacement screen door was installed 3/18/2024 and the matter resolved. We apologize for the delay due to manufacturing issues and the inconvenience the customer experienced. Should any additional matters arise we are available at, ************** opt 1 Mon-Fri 8:30am-7:00pm CT.

  Customer Answer

  Date: 03/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  A shame the customer service is so poor. I would not recommend this company.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted DaBella to replace the siding on our house after several fantastic meetings with the sales rep **** Our project started in August, and due to several mistakes it went from being a week or so job to several months. By early October the project manager came by to do a walk through after he had already come back multiple times to complete our job. At this time he asked us to sign off on completion of our siding work, and my husband outlined several items that were still not completed. **** the project manager assured my husband and myself that they'd be by the following week to finish the items added to the lower portion of the "Certificate of Completion." ****'s team came after that time but still did not complete all the items listed on the form, nor were we home to ensure they were done. I've reached out to DaBella since December 2023 with ZERO resolution to this ***************** called me on 2/29 finally and said he's be out on 3/4 but has still not arrived or contacted me. At this point, I've given up on this company standing by their work or promises, especially after receiving a copy of my cert of completion which is missing all the items my husband wrote out - it's been edited for ****'s purposes it appears. We have an addendum to our contract which outlines one major piece of work that is still not completed, plus all the work still to be completed as written out and it's holding up my next project.

  

  Business Response

  Date: 03/19/2024

  We sincerely apologize for the customers experience and frustration it has caused. We are committed to ensuring their satisfaction and have been in touch with the customers and are actively working with our installation team to schedule a date and time for them to visit the property to address the customers concerns. 

  Customer Answer

  Date: 04/06/2024

  Still waiting on action from DaBella. They finally came today to look at the issues with their work and promise to have these issues corrected next week. 

• Initial Complaint

  Date:03/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-07-2022 $20,450.94 Business committed to provide me with a properly vented new roof.One year later, not properly ventilated, wet and growing black mold.Business keeps putting me off.********************* ***********************************. ***********, **. *****

  

  Business Response

  Date: 03/12/2024

  We were notified by customer in January 2024 that they were experiencing issues with their roof. In honor of our labor warranty, commitment to quality, and care for our customer we immediately ordered a service appointment to have the roof inspected. In February 2024 the service was completed to improve the roof ventilation. No further issues have been reported to the business however we remain committed to ensuring the customers satisfaction. A member of local leadership will be reaching out to the homeowner to address any additional concerns they have. The customer may also contact our customer service team at ************** opt 1 from 8:30am-7:00pm CT Mon-Fri for immediate assistance. 

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We met with DaBella sales ***** ******************************* and *************************** on January 5, 2024. They presented their companies products and services to us regarding a master bathroom project we wanted done. During their time at our home **** and ***** measured our shower and tub and wrap around the tub. We told them we wanted to replace the shower and surround/enclosure, have the wrap around the tub to match, and have our existing pony wall wrapped to match. We signed a project detail that night for: Azzura Bay (appearance of new shower walls and wrap around tub and pony wall), oil rubbed bronze rain spa shower head, white shower base, window kit (also in Azzura bay), leaving the bathtub, semi-infinity glass swing door, recessed caddy 10/18, rain glass (surround/enclosure). Work to begin 3/3 and completed 3/6. DaBella called on 2/14 to schedule work to start 2/15. On that date the contractor showed up and informed it would be delayed as DaBella did not have all of the materials yet but would the following day. On 2/15 demo started on our bathroom. We are now on 2/28 and still do not have a usable shower and DaBella has not been helpful in resolving the issue. They admit the contract and products ordered are in the contract, but now state they can't provide those services. They have made promises to call back with a resolution, but have failed. I have maintained a detailed accounting of all contact with DaBella and provide it to DaBella, still no resolution.

  

  Business Response

  Date: 02/29/2024

  We have successfully resolved the issue with the customer.
  The customer has just signed the completion form and agreed to reimbursement, and all necessary forms have been signed for processing the reimbursement.
  Additionally, the customer has arranged for a third party to complete the door installation, which was outside the scope of our work. The appointment is scheduled for Friday between 8 AM and 1 PM.
  We are pleased to have had the opportunity to assist the customer and bring this matter to a resolution

  Customer Answer

  Date: 03/08/2024

  I spoke with another manager at DaBella (baths) who stated I would be receiving a refund for the purchase of my shower door and enclosure.  He sent another member of management to my house, same day, to sign an addendum for a reimbursement, this took place on Thursday, February 29th.  Since then a customer service agent called me on Tuesday, March 5th.  She verified the documents were in my file and she showed a refund check would be mailed to me on March 15, 2024.  Until I receive the check, I do not consider the matter resolved. 

• Initial Complaint

  Date:02/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dabella agreed to replace my windows. Representative told me that deferred payment for 1 year with 0% APR. I received credit card, Dabella applied on my behalf for the amount of project. 27%APR. Dabella never told me about credit card and all financial loans from third-party bank. I called customer service about it, they promised to call with explanation, but nobody called.

  Customer Answer

  Date: 02/26/2024

  Dabella contacted me and making attempts  to resolve the issue. 

  

  Business Response

  Date: 02/26/2024

  Following a discussion with our sales team lead, the customer has indicated her intention to retract the complaint by mailing in a formal request.

  Customer Answer

  Date: 03/04/2024

  I close my order  and canceled credit card they opened without my consent. 

  Dabella has fraudulent practice and other people should be informed.

• Initial Complaint

  Date:02/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May of 2022 we had new siding installed. We told Dabella at the time there were issues with the vent installed outside of the new siding. Was told it would be taken care of. Then as the summer went on spots on the siding started to turn up, I sent an email to Dabella and was told I had to contact the company that made this filler that was discoloring and turning into these spots, I did so and that company emailed me back with information the filler was mixed incorrectly by the Dabella installers. Sent this to Dabella and they did nothing. This was dragging on for a year and they were not doing anything. Last year in Nov, I emailed them again to say I would get BBB involved. The next day I got 2 phone calls from Dabella. Promising they would work with me to get it fixed and begged to please do not get BBB involved. I said okay let's get it fixed. They never followed up like they said they would in the last phone call. I have had it. I need help. And we believe, since the vent was never sealed when it rains, the rain water is leaking into our basement.

  

  Business Response

  Date: 02/27/2024

  We have opened a ticket regarding scheduling an appointment with a customer. We have instructed our installer to reach out to the customer to schedule the ************* for the work to be completed.

  If the customer needs further assistance or has any questions, please don't hesitate to reach out to us at ************, Option 1.

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** calls constantly for multiple years.will not take my number off their list. Calls 10 times in 15 minutes. Even if I don't answer. Asks for ******* when I answer. When told they have the wrong number and to take my name off they say they will and then call back.

  

  Business Response

  Date: 02/19/2024

  After conducting a thorough investigation into the matter, we have identified the cause of the ongoing calls.
  It has come to our attention that the customer was on the Do Not Call list. However, another customer inadvertently provided us with the same phone number to contact them.
  Please be assured that steps have been taken to rectify this situation, and both accounts have been promptly placed on the Do Not Call list to prevent any further inconvenience.
  We sincerely appreciate you bringing this matter to our attention, and we regret any oversight on our part.
  If there is anything else we can assist you with, please do not hesitate to reach out to us at ************, Option 1.

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DaBella installed Siding on December *****, 2023. The Contract I signed was Breached due to the Contractors installation was not done correctly and was left unfinished. Everything I signed for was not completed correctly. There was damage to the home, electrical, decking and lower level of the house. Ive reached out on Numerous Occasions. Supervisor came out and took photos and I have not got any response. I call weekly and they have no answers.

  

  Business Response

  Date: 02/23/2024

  Following extensive discussions and evaluations with our installation teams, it has come to our attention that there are several perspectives regarding the trim inspection for the window installation project.

  In light of this, we have decided to dispatch a new ******* to conduct a thorough inspection of the trim in question.
  

  We understand the importance of resolving this matter swiftly and efficiently to ensure the highest standards of quality and customer satisfaction.

  Consequently, we have scheduled the new ******* and our installation team to visit the site for a comprehensive assessment.
  

  As communicated to the customer, we will be in touch on Monday, February 26th, ****, to confirm the details of the inspection and discuss the subsequent steps to address the situation.

  Our primary objective is to collaboratively determine the most suitable course of action that aligns with the expectations and requirements of all involved parties.

  Should the customer have any questions or require further clarification, please feel free to reach out at ************ Option 1.

  Customer Answer

  Date: 02/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 02/24/2024

  The Complaint is not resolved. The complaint is still ongoing. They have failed to resolve the damages to my Home. What else do I need to do? Please Help. Thank You 

  

  Business Response

  Date: 03/01/2024

  Following our recent communication with the customer, the customer has approved the installation appointment for today, March 1, 2024, to address the issue at hand. Our installer will promptly arrive at the scheduled time to ensure a seamless resolution to the matter.
  Should there be any unforeseen changes or if you have any further inquiries, please do not hesitate to reach us at ************ Option 1.

  

  Business Response

  Date: 03/06/2024

  The customer refused the original installer to correct the matter. We have scheduled a new installer to come out 3/8/2024 per the customers request. 

  Customer Answer

  Date: 03/09/2024

   
  Complaint: 21306026
  
  I am rejecting this response because:  two workers came yesterday and didnt do what I was told would be done. They DaBella has not addressed the Dry rot issue. They did not remove the old Dry Rot Siding before installing the new Siding per the Contract. This has caused Serious Damage to my Home that I shouldnt have to deal with. They have only addressed the Trim around all but two windows still not corrected. There are still numerous issues. ****** came out and I showed him that theres no Caulking around the top of my windows. You can see the wrap and the rough cuts of the Siding. He said it would be completed yesterday but his workers said they cant because of some reason. I also filled a Complaint with the ******************* DaBella Breach the Contract. I attached the Contract showing you what work was to be done. 

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/14/2024

  On March 1, 2024, the customer met with the installer to address necessary repairs and clarify any misunderstandings. Detailed service notes attached outline the discussions held during this meeting. We ensured the customer that installing the new siding over their existing one is safe, provided any rotted boards are replaced. Our installer replaced the rotted boards, as evidenced by the photos provided by the customer.
  During the meeting, the customer raised concerns about potential moisture buildup from the additional layer of siding. To alleviate these concerns, the installer conducted a moisture read test, which yielded readings within acceptable ranges. Notably, it's important to mention that at the time of the test, a dryer was in operation in a nearby room, which could have influenced humidity levels.
  

  As of March 8, 2024, all items discussed in the punch list with the customer have been addressed, despite recent statements suggesting otherwise. The customer's signed completion certificate, dated March 8, 2024, attests to the satisfactory completion of all tasks, supported by completion photos indicating no outstanding issues.
  Regarding the two windows lacking trim, it's imperative to clarify that these windows cannot be trimmed due to the presence of storm windows. However, the area surrounding these windows has been appropriately trimmed, as evident in the completion photos provided.
  
  DaBella has concluded all necessary actions and work at this time, and no further tasks are required.

  Customer Answer

  Date: 03/15/2024

   
  Complaint: 21306026
  
  I am rejecting this response because: Not all windows were repaired.They trimmed the Attic Window without removing the old trim. They still havent resolved all the Dry rot issues. My Contract stated to remove ALL the Siding and replace with new Siding. Thats what I was paying for. The Pictures reflect the Dry rot all over. Looks like paint peeling but it was Rot. My Mortgage Contract stated that the siding needed repair. Ive only owned the home for 3 years. The Siding is 101 years old. Received an Email from ******************* scheduling a phone call but he never followed through. Very unprofessional. Im moving forward with an Home Inspection and an Attorney. 
  
  Sincerely, *********************
  
  *********************

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They never called me to schedule the work. Three months after signing contracts my siding supplies were delivered, unannounced. Still no one contacted me. I finally got an email and called the number given, voiced my complaint about no customer service, no knowledge of when job was to be done. The next day someone called, apologizing profusely, said they would call contractor. Still no one called, then one rainy morning contractors were in my yard, again unannounced, no clue they were coming. They said it would take them 4 days, I gave them 6 and they still werent done. They stripped my door frame off and left it that way. They removed my storm door and now it doesnt fit properly. They left seriously a million little pieces of shattered siding, wood chips and chunks, plastic, cigarette butts, lunch stuff and nails!! The nails are ridiculous. I was told they ran a magnet three times around the yard, however I have picked up at least 300+. Every time I go outside I find more. They were all over the lawn, ten feet from the house!! They tore down one side of my fence. Apparently my double gate on the other side of my yard was just to inconvenient for them to use. When I asked them to put the fence back up they didnt do it until the following day and my dogs got out and had a great run thru town for 45 minutes. When they took that fence down they destroyed my ******** plant, and on the other side of the yard they completely demolished my lilac **** which was planted next to my garden shed a good 20 feet from the house. They left defunct phone lines painted to match the old siding, and those wires run up the side of the house. They spray painted some white spots they had put in the siding and now I have two non- matching ugly paint blotches.

  Customer Answer

  Date: 02/17/2024

  I have photos of the damage done to my front door, the destroyed plants, the debris and cigarette butts, the paint blotches, the old wiring, everything.  

  

  Business Response

  Date: 02/21/2024

  We have taken decisive actions to address the issues encountered with our service.
  Our installer visited the customer's premises on February 20, ****, with the intention of rectifying any concerns they had.
  The customer was able to discuss their experience with one of our general managers, and they personally assured the customer that resolving their concerns and ensuring their satisfaction is our top priority.
  We are fully committed to making sure that the job meets your expectations and that you are completely content with the outcome.
  Should the customer have any further questions or require additional assistance, please do not hesitate to reach out to us. We are here to assist you every step of the way.
  You can contact us at ************, Option 1.

  Customer Answer

  Date: 02/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 03/10/2024

  DaBella has not followed through with what they said they would do.  I spoke with their representative ************************** on February 19th.  The following day a supervisor showed up, unannounced, and saw first hand the nightmare left to me.  He told me that he would be at my home Friday, Saturday with a group of guys to get the job done.  This didnt happen.  Two of the original contractors showed up, unannounced on Saturday and cleaned up the yard.  They had no idea that they were also supposed to pick up the pallet of leftover materials that they left on my neighbors lawn as well as my driveway.  They had no idea they were supposed to fix the paint blotches under the kitchen window that they left, not to mention removing the old phone lines and cable cords. They returned the following week, unannounced, and got the pallet, cleaned up that mess.  Thats when they said they had no idea about removing old lines or fixing up paint.  I showed the contractor dark spots on the front of the house and he said thats not good.  They are darker than the siding.  Upon closer inspection while taking photos of them today you can clearly see that they are nails put into the siding the painted to cover them up!!  They also left defunct doorbell wires out.  The old wires were under the old siding, and now I have a nice sized hole by my front door.  
  To top it all off I have not heard one word from DaBella to see if the job has been completed.  I am a 72 year old widow living on social security and this is a huge expense for me.  No communication from them EVER.from October when I signed their contract thru today.  Also, I have never received a hard copy of my contract from them, nor an online copy.  This entire process has been a nightmare.

  Customer Answer

  Date: 03/15/2024

  I have notified DaBella about nails put into the siding then painted over to hide them.  I have told them of the large hole left in the siding for a non existing defunct doorbell.  I sent them a great photo of the paint streaks under the kitchen window.  This week I realized that the installers removed my back porch light and did not frame the spot or leave wires out like they did for the front porch light.  They completely covered it up!!   I am extremely concerned that they left ******************* open in my walls.  I was told they arent electricians.  They can remove lights but arent allowed to put the back up.  This makes no sense to me at all, however, they took them down and did not put them back up.  In fact, they threw away my back light.  After that I noticed that the framing around my water faucets is caulked/painted on three sides, leaving the topside open so water can get in.  I reported this to DaBella also, and I would like to know if this is the way it is done, or just the way they do things? 
  I signed my contract with DaBella on October 25, 2023 and as of todays date March 15,  my project is still not completed properly.  I took out a loan to pay for this and I know that they have been paid for their work.  I have made my first payment on my loan.. I have been dealing with a ************************** at DaBella out of Hermiston OR. He has stopped answering my calls, has not replied to my emails, doesnt respond to messages either.  I want to know what they are going to do to fix this, especially ******************* in my wall.

  

  Business Response

  Date: 03/27/2024

  We apologize for any frustration the customer has experienced. We visited the home on March 13th and the issues described. The homeowner was satisfied with the work performed. We encourage the customer to contact our customer service team at, ************** opt 1 if any issues or concerns still exist. 

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21305084
  
  I am rejecting this response because: I was not satisfied at the time the DaBella representative came out to my home.  He resolved two issues and had the yard cleaned up and the pallet with the leftover materials that were still in my driveway and on my neighbors lawn.  They did not remedy the paint blotches under the kitchen window. I had noticed dark blotches under my living room window as well.  Upon further inspection these spots are actually nails put through the front of the siding and painted to cover them up.  I reported this to ************************** in their ********* ****** office.  I tried calling the number they gave and was on hold for a ridiculous amount of time. After reporting these paint spots I then realized I no longer have a back porch light.  It was removed and completely covered with siding.  I reported this to ************************** as I was concerned they left ******************* in my wall.  This is when I discovered ************************** has me blocked, emails and calls.  My calls went straight to voice mail, my emails returned.  I also noticed that the spigots, both front and back have caulking around three sides and none on the top, leaving a nice fat space for water to enter.  Old phone lines and cable lines are still on my house as well.  When I first addressed my concerns to ************************** he also told me we would talk about financial restitution after this was all done.  I think this is why they blocked me, this way it will never be done.  They got paid, they dont give a s#$t about me.

  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 04/05/2024

  We are sorry to hear the customer was not satisfied with the last service. Their satisfaction is important to us and we have made multiple trips to the job site to ensure that. The General Manager has spoken with the customer several times and will be scheduling another visit to the home to discuss the customers current concerns in the coming weeks. 

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21305084
  
  I am rejecting this response because:nobody from DaBella has contacted me.  I have not seen anyone from DaBella since back in February.  I have not spoken with anyone since they started blocking my calls and mails.  The original contractors came out twice, once to clean up the mess they left and to take the pallet with the leftover siding.  Thats it.  No one has addressed the hole in the siding where they cut for a nonexistent door ****.  No one has addressed the paint blotches under my kitchen window or the paint blotches under the living room window covering up nails through the siding where they shouldnt be.  No one has addressed the fact that they removed the  back porch light and covered it with siding, leaving ******************* inside.  They havent addressed the way the water spigots were left and they have not reimbursed me for broken plants.  I am extremely dissatisfied with this job and company.  
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 04/25/2024

  We have been in contact with the customer and have a signed settlement and reimbursement accepted by the customer (see attached). Since the signing of the settlement, we have attempted to follow up on the issues the customer wanted us to address. However, the customer has been unresponsive to calls or texts, making it difficult to schedule the necessary follow-up.

  Customer Answer

  Date: 04/25/2024

   
  Complaint: 21305084
  
  I am rejecting this response because:the company has NEVER ONCE attempted to contact me to resolve the leftover issues.  I accepted their settlement because of this very reason.  They have not sent me a check yet.  I covered up the hole the contractors made for the nonexistent doorbell with a dog refrigerator magnet and double sided tape.  I removed the switch for the back porch light they removed so it could not get flipped on with ******************* in my wall.  The old phone lines and cable cords are still there, the paint blotches and the nails in the siding out front, covered with more paint blotches are still there.  You know, all they really have to do is paint over the old phone lines, the electric pole connection to the house.  I can remove old cable lines myself.  I replaced my broken plants.   They need to caulk and paint the tops of the water spigots.  I am sick and tired of dealing with this company and their lies.  Am I really asking so much?  They have been paid for what I was told would be  a top notch job.  I would like my job to be finished.  Have I mentioned that their supervisor laughed when I showed him my two tone roof that DaBella did for me??  They think its funny that I have an orange stripe across the top of my grey roof.  I complained to them about it all to no avail.  This time I am going through you.
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 05/06/2024

  We have attempted to contact the customer on multiple occasions and have been unable to reach them. Based on the last contact with homeowner, they were provided a reimbursement to address the doorbell and lights in a manner of their choosing and we addressed all other punch list items. We will continue to reach out to close any communication gaps that *** have occurred based on the last home visit we had with the customer. 

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21305084
  
  I am rejecting this response because: the company did not make any attempts to contact me to rectify the lousy job they did on my house.  This is why I accepted their tiny reimbursement offer, not even big enough to pay an electrician or replace siding with a hole in it, or nails through it.  I did receive a call yesterday and treated it like they did *** ignored them.  My DaBella house is certainly an advertisement for the quality of their work!!  My roof is two colors, my siding has blotches of paint on it that show up as  dark spots and flat out blotches under the kitchen window.  I will never recommend them to anyone.  I wont say a word about their crappy job and lousy  customer service, I signed their agreement.
  
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 05/11/2024

  The company, DaBella, never attempted to rectify my complaints. Their contractor did a lousy job, he put nails through the front of the siding under the living room window which I was told would leak if it was done this way.  I was told nails would go in the top where they would be covered and they would have protective circles of plastic around them to prevent leaks. Then he spray painted them to blend in, which they dont.  They left old phones lines which if I remove will leave more holes in my siding. They completely removed my back porch light, and I dont know if the left ******************* inside my walls.  They reimbursed me a whopping $500 to rectify these problems myself.  Not enough to pay an electrician let alone get my siding repaired/ replaced.  I dont think I will ever receive proper restitution.  This is all they offered and I took it because their customer service is so bad I knew I would never get my house done properly.  They have superb salesmen, after that contract is signed you become nothing to them.