Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  4200 6th Ave SE Ste 309 Lacey, WA 98503-1043

  
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  DaBella

  1141 N Edison St Ste A Kennewick, WA 99336

  
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  DaBella

  10095 W Emerald St Boise, ID 83704-9754

  
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  DaBella

  1825 N Hutchinson Rd Ste 201 Spokane Valley, WA 99212-2458

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint against ******* Windows ******* ****** who failed to fix problems and walked away without completing the job of installing windows that began in October of 2021 after signing a contract for $24,810.37. During initial installation: 1.Severely damaged window upon arrival. The cell and seal were popped open. The installer promised to have a replacement window installed 2.Two broken screens for sliders. 3.Two slider windows impossible to open and close.4.The s**** caps on all the windows were not received with the initial shipment 5.No contract received despite asking for one . DaBella never completed the job and never initiated any communication about when the installers would return or the status of the missing items and delivery dates. We initiated all attempt to communicate. Despite many calls, many promises of delivery dates, there have been zero results. We are still without the above referenced work being completed.* DaBella representatives have stopped responding to our calls and texts. One screen finally was replaced after multiple calls to the office of the initial installing company. They responded that they thought some screens had come in. They had hired a new installer. He was able to find a screen in their storage room and installed it. He said he would call in to the installer office with a request for a new work order with remaining things that needed to be done. We never heard from them again. I began calling the ******* office of DaBella with no results. Finally went to ******** office. Lots of promises again no results. They stopped replying to our texts (now the only way you can get to anyone). Today I again called the ******** Office in *********, ******. Gave a brief summary of problem to person who answered. First time I had gotten a live person. She said she would put me on a brief hold. Then the line went dead and I got a busy signal.

  

  Business Response

  Date: 01/24/2023

  To whom it may concern, 
  
  Thank you for bringing this customers concern to our attention. The parts needed to complete the servicing of the customers home just arrived after delays with the manufacturer. We are working with our install teams to find a time they are available and they will reach out to the homeowner to get it scheduled. We will continue to work with this customer to address all their concerns. 
  
  Thank you, 

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18854467
  
  I am rejecting this response because: I/we have heard this before from *******. Since October ************************************************************************** storage. We still do not have fully functioning/finished windows/doors.  Until the windows and doors that were installed incorrectly  in October of 2021 are fixed/replaced, I am not comfortable in closing the case. As soon as the windows and doors are fixed/re-installed- finished and fully functioning, I will accept the response the response from ***************.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband an I entered a contract for siding and window replacement with ******* on 9/9/2022. We were told that we would be contacted in advance for scheduling installation. On the morning of 10/11/2022 our the install team arrived at our home without advanced notice causing us to have to rearrange our work day. We had placed in our contract that the ends of our home were to have a belly band. They installed one end and then told me the next day that they would not be installing the other because it was not in the contract. I needed to show them the contract in order for the work to be completed. The trim covering the electrical receptacles is too small which does not allow access for replacement, which is a code violation. They left our back light fixture on our roof. We had all of our windows replaced on 12/12/2022. We like the quality of the windows very much however the caulking was put on very sloppy leaving white caulking on our dark grey siding. The installers also broke some of the trim and put it back up attempting to patch it. The finish work on both the siding and the windows is lacking. *********** came out to our home on 1/3/2023 after multiple attempts to get resolution with a priority ticket being filed for 1. "Window caulking needs to be addressed/redone (please see photos) 2. Electrical outlet plate is now stuck behind the ****** trim. This will need to be addressed. In addition there is no drip flashing over the ****** Block. " It is now 1/16/2023 and we have heard nothing from Dabella regarding a fix to the problems. We have called multiple times with communication and follow through being very poor.

  

  Business Response

  Date: 01/17/2023

  To whom it may concern,
  
  Thank you for bringing this customers concerns to our attention.
  
  We were made aware of these concerns with the customers project and created a service ticket to have them addressed.
  
  The office manager is actively working with the installers to go to the customers home and resolve these concerns promptly.
  
  Thank you,

• Initial Complaint

  Date:01/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2,2022 we ordered windows from Dabella ****** Office. We paid a $650 deposit and it is now January 2023 and we have not been contacted by the company. When I contacted them they said the windows would be in December 2022 and they would call to set up a time. We still have not heard from them. When you call you can hardly hear the receptionist like its an international call. For a company that charges so much for windows you would expect much higher customer service. The sales people who sold us the windows no longer even work for the company.

  

  Business Response

  Date: 01/23/2023

  To whom it may concern, 
  
  Thank you for bringing this customers concern to our attention. We apologize for the communication issue the customer has experienced. There have been delays with our window products from the manufacturer. We will reach out to the manufacturer and get a new estimated arrival date and reach out to the customer when we know more. 
  
  Thank you, 

  Customer Answer

  Date: 01/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was promised a project manager at the price point sold. No project manager available after we signed. No updates. It has been over 2 months. Just spoke to someone finally today and they said my product was stuck in an ice storm. Trucking company fault. I asked for a tracking number for the shipment and the dont have one. Who ships this much business without tracking numbers? This was the third time that it was delayed by some dumb reason.I had to call repeatedly to get the update on the previous delays.

  

  Business Response

  Date: 01/16/2023

  To whom it may concern, 
  
  Thank you for bringing this customers concerns to our attention. 
  
  We do apologize of the gaps in communication at the beginning of the customers project, but since the 19th of December, the office manager has been in consistent communication with the customer.
  
  The office manager has contacted the customer a total of three times since December 19th to update them with the unforeseeable weather delays as well as to inform them of the estimated time of arrival of their product.
  
  We will continue to communicate with the customer as more updates are able to be provided.
  
  Thank you, 
  
  

  Customer Answer

  Date: 01/16/2023

   
  Complaint: 18719174
  
  I am rejecting this response because:

  Our windows have been delayed three times without any tracking information.

  when I asked for tracking information I was told we dont ever get tracking information.

  during the second communication I was told oh dont worry we are not putting bigger projects before yours.  Who say as that unless they have been caught doing it before.  I would like this contract voided.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/30/2023

  To whom it may concern, 
  
  Thank you for providing the customers response. With our ordering process we do not have tracking numbers for shipments and the delays have been from the manufacturer not from our company directly. 
  
  We do not prioritize jobs by size or price. All job are completed as a first come first served, as long as we have the products and people to facilitate the job. 
  
  At this time because the windows have been ordered and we as a company have already paid for the materails a void of the contract is not available. 
  
  We will have the local office reach out to the customer to address their concerns. 
  
  Thank you,

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/18/2022 I signed paperwork for Dabella to install siding and rain gutters on my house. The siding was installed in September followed by the rain gutters. When we had a downpour of rain a month later I noticed the gutter next to my front door was gushing water through the area where the rain gutters were attached at a corner. The Dabella salesman, *************************, just happened to stop by at that time. He took a picture of that corner and he said he also found another corner that needed repaired. He said he would see to it the gutters would be repaired. His phone number is ************. I called ************************* (***) - ************ - who put in the gutters asking when he would be out to repair them. We set up a day and time but he didn't show. I repeatedly called him, he would promise to come out, but never did. In December I called the Dabella office, ************, and talked with *******, the office manager. She told me she was aware of my issue but *** is busy with other projects and would not be available until January. Could you help me get this resolved before an ice dam appears and these gutters. Thank you.

  

  Business Response

  Date: 01/09/2023

  To whom it may concern, 
  
  Thank you for bringing the customers concern to our attention. We have been in contact with this customer on multiple occassions and scheduled installers to come to their home twice and both times the customer was not to allow the service to take place. We have reached out to the customer to reschedule the serving, but was unable to reach the customer, but left a message. Our installers will be attempting to reach out to the customer as well, and if that fails the General Manager will attempt to visit the customers home personally to get these issues addressed. 
  
  Thank you, 

  Customer Answer

  Date: 01/09/2023

   
  Complaint: 18699345
  
  I am rejecting this response because:  They never reached out to me in regards to the gutters...I always called DaBella and their gutter installer personally.  Since BBB reached out to DaBella, DaBella has called me and their gutter installer is supposed to be out tomorrow.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 01/24/2023

  Within 2 days of issuing my complaint the man who put up the gutters called me and said he would be over...he was taking the whole day off from work to check my gutter system.  He did notice a couple of corners did not have silicone in them and so this caused the leaking problem.  I have since checked these corners following a rain shower and have not seen any leaking.  Problem resolved.  Thanks so much for the BBB's help.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom my concern,My husband and I filed a complaint against Dabella back in September complaint # ******** regarding a lack of communication and lack of install by the time the salesman promised us. During that time, Dabella had called and made a promise to communicate better and they would be sending a reimbursement for the amount of $800 dollars after the project was completed. We had our windows installed on 10/31/2022 and have not received any call, letter, or any information regarding our reimbursement check. If you review the last complaint, it was said that they would be in contact with us and we should be getting a reimbursement after the installation has been completed, this has not been the case. Dabella continues to not communicate or keep to their values and promises. I would like to get this resolved so that I can move on from this company that has been extremely unprofessional. We were told to contact BBB if they did not follow through to their promise, so that is what I am doing today.

  

  Business Response

  Date: 01/09/2023

  To whom it may concern, 
  
  Thank you for bringing this customers concern to our attention. We were in contact with the customer on 1/4/2022 and let them know that the reimbursement was in process and they should be expecting the check within 2 weeks once its finalized and sent out. 
  
  Thank you, 

  Customer Answer

  Date: 01/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We will contact the BBB if the company does not follow through to their promise. Thank you and we will keep you updated once that refund has been received.
  
  Sincerely,
  
  *********/ ***********************

• Initial Complaint

  Date:01/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased windows from DaBella on July 29th, 2022. When I purchased these windows we had an agreed upon installation date a few months later in October. DaBella promotes *************** installers but when my wife asked the contracted installers for their credentials they denied that they were ***************. Upon completing the installation the install crew informed my wife and I that the front two side by side living room windows were the wrong size and that they would have to reorder the correct size in order to complete the window install. Roughly a month later another crew came to install the correct sized windows. I was at my home to supervise the crew but had to run an errand. They had finished and left without me signing off on the crew completing the install. I immediately noticed that the windows were installed incorrectly. The windows are side by side and are supposed to be level with one another. That wasnt the case. One window sits an inch higher then the other. So I immediately contacted DaBella and I could never get past the customer service rep which was incapable of helping me. I must have left ten messages with different customer service reps but no one from ********************** has never given me a callback to resolve the issue. It has been over two months and I cant get DaBella to acknowledge me. Part of the reason why I purchased the windows from DaBella is that the company brags about a 50 year warranty. I am having problems believing they that they will fulfill a 50 year warranty when they cant even acknowledge a warranty issue with one of there customers.

  

  Business Response

  Date: 01/11/2023

  To whom it may concern, 
  
  Thank you for bringing this customers concern to our attention. We are aware of the customers concerns, and we have opened a service ticket to get the issues resolved, but due to the holidays and weather there have been delays in the process. We have notified the local office to reach out to the customer to provide an update on the serving to help resolve the customers issue. 
  
  Thank you, 

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18664225
  
  I am rejecting this response because:
  DaBella has never acknowledged my complaint and everytime I call the corporate office a representative could never give me an answer. When I ask to speak to member of management they always say that they are not available and ask to take a message. In which I've never received a return call. I have never received a call back and the only time I received any call backs from this company is when they were trying to close the deal. 
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/25/2023

  To whom it may concern, 
  
  Thank you for providing us with the customer response. We apologize for the communication breakdown but we have escalated this to senior management to have this address and the customer contacted immediately.
  
  Thank you, 

  Customer Answer

  Date: 01/31/2023

   
  Complaint: 18664225
  
  I am rejecting this response because:I have yet to contacted by senior management.They have not made an appointment to make corrections or live up to there supposed 50 year warranty. 
  
  Sincerely, **************************;
  
  ***************************

  

  Business Response

  Date: 02/08/2023

  To Whom It May ****************** general manager has tried reaching out to this homeowner but he keeps getting hung up on after announcing his name.  We would love to remedy the issues described but we are going to need to talk with the homeowner to do so.

   

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 9, 2021 I was contacted by DaBella's after requesting a quote for a new roof on my Manufactured Home. I made an agreement to have my roof done with financing through Aqua Finance. I was super happy, as I did not need to put all of the money out for a new roof all at once. I was told the installation would be "before" the 2nd week of December, and on my contract it had the estimated start date as 12/27/2021. Nonetheless, replacement never started at this time, it did not start until over a month later at the beginning of February. None the less was super happy with the work completed at the time, now here we are 10 months later, and a leak has developed from under the drip edge that they installed, not sure if it is leaking through the roof or the drip edge, as I am not a professional and can not determine this, but I believe it is from the roof, because I have developed a 2 leaks in my master bedroom, on the windows side, the entire framing around the window warped, and has since needed to be pulled off, and water was pouring out from the wall joint and ceiling all the way down to the window, and on the exact opposite side of the room I have another leak that has come through the wall and ceiling. My carpeting has **** near been ruined and will most likely have to be replaced because of the constant water leaking, I have used my shampooer to **** up nearly 8 gallons of water already and more keeps developing each time we get a thaw. I started calling Dabella's the day after the leak developed on December 13, 2022, and was requested by ************************* (CSR) to email pictures of the leak, which I did (December 16th), and was told that I would receive a call back within 2 business days. No call backs yet, and I have called 3-4 times a week since, and have been told the same thing. All I want is my roof fixed so it does not leak, but DaBella's does not want to honor their own warranty it seems.

  

  Business Response

  Date: 01/09/2023

  To whom it may concern, 
  
  Thank you for bringing the customers concern to our attention. Our install team has been in contact with the customer and will be meeting with them at 1pm today, 1/9/22, to address their concerns and work towards a resolution. 
  
  Thank you, 

• Initial Complaint

  Date:12/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September I filled out an online form for 4 low cost estimates for windows. As soon as I hit send DaBella called. No one else ever called leading me to believe it was a set up. I scheduled a time for an estimate. A day before the appointment my water heater had to be replaced. When they called to verify the appointment I told him I had to cancel. He talked me in to another time for the estimate. I had no idea the problems. I was pushed and pressured into signing a contract for 10 windows. I only needed 1. A couple weeks later my hours at work were cut in half and there was no way I would be able to pay for the windows. I and my daughter started the nightmare of trying to cancel the contract. We have spent months just trying to talk to someone. At one point we did contact one of the salespeople and when I told her my issue she said the contract says... I told her I never received a copy of the contract. She said she would have the ** contact me and just as with every other call with customer service no one called. But a copy of the contract suddenly appeared in my email. Last week I received a call stating that he had my windows and wanted to set up a time for the install. I was originally told it would be around November 10th. I told him I had been trying to cancel this. He said he would have someone call me. About a half hour later a woman called me and when I tried to tell her what was going on she started yelling at me and told me that because I had signed a loan contract that I couldn't cancel. I finally was able to talk to someone who identified himself as a **. The next day he called me back with an offer that was an outright lie. I cannot continue to deal with a company that cares nothing about their customers. I should not feel scammed because I asked for the services of a company. The lack of communication with their customers is extremely unprofessional. I am requesting a cancellation of this contract and a refund of my deposit.

  

  Business Response

  Date: 01/03/2023

  To whom it may concern, 
  
  Thank you for bringing this customers concern to our attention. The customer signed her initial contract with us on 9/29/22. As part of the sales pitch we notify the customer that if they do wish to cancel they must do so within 3 business days of the contact being signed. The signed contract outlines this as well on pages 9 & 10, with the date of cancellation clearly labeled as 10/3/22.
  
  The following day, 9/30/22 the customer signed an addendum to the contact due to a lower price. Then a second addendum was signed 35 days later, 11/4/22, for not replacing the security bars. 
  
  Due to the signed contract, multiple signed addendums after the 3 day cancellation policy, as well as the windows have been ordered, we will not be cancelling this contract. 
  
  Thank you, 

  Customer Answer

  Date: 01/04/2023

   
  Complaint: 18648141
  
  I am rejecting this response because: I was told 30 days. I would never have signed such a large contract given 3 days. I finally received a copy of my contract on November 30. When I signed the form on November 4 I had been calling. I also asked what was going on. He said he didn't know. The practices of your business are totally unacceptable. And the **** still hasn't called back 2 weeks later! There is no communication.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our windows replaced 2 months ago from *******/Alside and we've emailed, called, texted and had only one person come out to look. The "new" windows are worse than our old windows and they want us to pay for them. I will pay when the issues regarding these windows are fixed, but these windows are not what we agreed for in the papers that were signed. There is condensation, ice, water, and a draft in all 6 windows and the sliding door that was replaced. This is reporting bad on our credit and we don't appreciate it at all! We need some help resolving this issues, please.

  

  Business Response

  Date: 01/09/2023

  To whom it may concern, 
  
  Thank you for bringing this customers concern to our attention. We were in contact with the customer on 12/30/22 and we are currently working towards an amicable resolution with the customer. 
  
  Thank you,