Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
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  DaBella

  205 Shoshone St N Twin Falls, ID 83301-6133

  
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  DaBella

  33530 1st Way S Ste 201 Federal Way, WA 98003-7332

  
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  DaBella

  459 N Gilbert Rd Bldg A Gilbert, AZ 85234-4591

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  DaBella

  1701 E. Lamar Blvd., Ste 275 Arlington, TX 76006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After responding to an internet inquiry "What I should expect to pay for a new roof in my area", I was contacted .the next day, 11/16/24, by *******

  

  Business Response

  Date: 01/22/2025

  Thank you for bringing your concerns to our attention. We want to assure the customer that we are actively working internally with our local office to address their concerns. The local office manager will be reaching out to them within the next ***** hours to discuss the next steps in resolving the matter. If you require any further assistance, please feel free to contact us at **************, prompt 1. We appreciate your patience and understanding as we work toward a resolution.
  

  Customer Answer

  Date: 01/26/2025

   
  Complaint: 22833176
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 02/14/2025

  Dear ****

      I am writing in regard to a recent notification by BBB that my claim has been determined invalid..I am not too surprised because the BBB site is very confusing and not at all user friendly.//

     Our complaint is in regard to a new roof contracted by us to DaBella. We can say, foolishly,  that 11/18/2024 we signed this $50,000 contract based mostly on  5/6 hours of of lies, promises and intentional misrepresentation by two very congenial and friendly DaBella ****,  We believed them, and yes, we signed or initialed ******************************* fact, we later discovered we had signed two contracts - one for $50,000 for the new roof and another $8,000+ for new clog proof,50 year warranty gutters. We paid $12,500 down payment that day.

     I did not want work to start on the roof until the weather had settled some.  We were having significant rain storms and I did not want new roofing installed over wet underlayment.  We were assured that any work would not begin for at least 6-8 weeks and the job would be completed in 2-3 days. We were contacted  Friday 12/06/24 and told that roofing would be delivered Monday,12/09/24.  I reminded DaBella that I had requested my old roof not be torn off while it was raining.  I was informed that to delay installation would cost us another $14,000.  That was the "discount" we were given to not interrupt DaBella"s schedule.

     Black Diamond Roofing began work 12/10/24 - a dry day.  They skipped Wednesday-another dry day, then worked Thursday (raining) and Friday  until 2 hours after dark (7;15 pm) putting up sheet plastic and tarps, They skipped again Saturday but worked Sunday and finished the job on Wednesday, 12/17/24. Those fellas worked hard in bad conditions.  We do not care about the length of time it took them, they did good work.

   .  We did not see the roof was black until working day 3.  We had been very clear that we DID NOTwant a black roof, yet that is what we were getting.  Only two colors were offered-black or brown. DaBella **** had checked off black.and we signed it. We believe this was intentional .but we get it..We signed. No defense for the stupid. right? 

     However, at this time we saw the first section of a "finished" barge rafter on the gabled end.  NOT HARDLY!  It is an mgly black metal flashing about 4" wide covering most all of the facia board.  The flashing is wrinkled, wavy, and has gaps more than an inch from the facia. It just begs for yellow jacket and bat infestations.  There is no resemblance of a rafter cap.The roof DaBella promised to replace was a high definition asphalt shingle, architectural grade roof, including high lift ridge and barge rafter caps. That is what we had, that is what we showed and explained to the **** on their initial inspection, and that is what DaBella promised to replace.  It was an expensive roof, I know because I had that roof put on 20+ years ago and paid quite a bit extra for the architectural grade. It looked good!  That was the ONLY reason we consideded DaBella's over-priced bid to replace our roof.

      The roof is almost finished.  In spite of the color being black, the rest of the roof looks pretty good and with quality workmanship = EXCEPT for all barge rafters on all gabled ends. ( I've had it inspected by my grandson and at least 2 other licensed roofing contractors.)   Our roof has a really ugly piece 9of black metal flashing covering about 60% of the rafter face.. The old roof was an ***** Corning product (very good).  Apparently DaBella is under contract ( or **** ***** agreement) to use nothing but GAF products. DaBelloa's problem, *** does not produce a barge rafter cap product..  It's true, I contacted GAF.  DaBella claims using any other than GAFproducts will void any warranty on our roof.  Besides, the color would not match. Soo, DaBella has offered a couple totally unacceptable resolutions.  In both cases, I would have to buy paint and paint it myself or hire a painter every couple years to try to make ********* problem go away.  I am 75 yrs. old.  Our objective with a new roof was that I would NEVER have to get on the roof again or hire other people to do so

     Another hitch in our negotiations is the fact that the very day my wife and I first spotted the  ***** end  problem, I asked the contractor to stop work on the gable ends until I was able to contact DeBalla, . He had plenty of work to do without a work stoppage.  He agreed, partly because he knew what they were doing would not be acceptable.  I had three ******* phone numbers - one for each of the **** that had visited and one for the supposed regional manager. Not a single person would answer the phones or respond to left messages. Oddly, I was standing out in the driveway with ********************************** He was running the *************************** roofing crew.  HE got a phone call from someone at DaBella. I didn't.  They told him to ignore me and continue with the project.  He asked me what he should do.  I told him to follow DaBella's instructiions, they were his boss. I fully intended to deal with DaBella later.And I do. 

     I will leave it up to the BBB if you still consider my claim "invalid"..  To be honest, I really doubt third party intervention will settle this problem out of court.  If DaBella files a construction lien against our home,  I will consider that the first shot fired.

    

  

  Business Response

  Date: 03/04/2025

  Thank you for bringing this to our attention. DaBella has thoroughly addressed all concerns in accordance with the contract and has taken additional steps to accommodate the customers requests, demonstrating our commitment to quality service and customer satisfaction. Regarding the roof color, the customer selected the shingle color from provided samples, and the installed color matches the contract. While natural lighting may cause slight variations in appearance, the choice was made by the customer based on samples and reference photos. In terms of project delays and weather concerns, the contract states that installation timelines are weather-dependent.

  As part of the agreement, the customer accepted a mutually agreeable discount in exchange for scheduling flexibility, allowing DaBella to determine the installation date. When the customer later requested to delay the installation, they were informed that doing so would void the discount, as outlined in the contract. The customer was given the option to either proceed with the original schedule and keep the discount, or postpone the installation and pay the full contract price. The customer chose to move forward with the scheduled installation while retaining the discount.

  The customer was made aware of pricing prior to installation. The reported gaps stem from the home's original construction and were not part of DaBellas scope of work. Additionally, no payment was required until all agreed-upon corrections were completed to the customer's satisfaction. To maintain compliance with the Golden Pledge warranty the customer agreed to in the contract, ********************** strictly follows warranty guidelines by using GAF products. The customer inquired about changing the flashing color, and DaBella advised on available options, educating the customer that while painting is possible, it is not recommended for metal flashing. DaBella remains committed to transparency, professionalism, and delivering high-quality service while honoring the terms of our agreements. If you need further assistance please contact our customer service department at ************** prompt 1. 

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023 Dabella installed a new roof on our home at ********************************************. Our gutters at the time had Leafguard filters installed, which had cost over ***** dollars back in 2022. The Leafguard filters worked wonderfully well, until in 2024 during the rainy season I noticed the gutters overflowing at different spots around the roof. I requested ********* to send someone to look at the filters. Leafguard sent a fellow named ***** to look at the filters. He took pictures of what he had found, which was that the roof installers for Dabella had removed the filters then reinstalled them innappropriately. He took pictures of the filters, many of which were mangled and twisted and obviously no longer able to perform their function. I contacted the local manager for DaBella, ****** ***********, and he came over and looked at the pictures and agreed that Dabella was at fault for the damaged screens. He asked for the phone number of the Leafguard follks, and I provided him with the number for ******* ******, the installation manager for *********. ****** assured me he would call them. I have contacted ****** via text messages (he doesn't answer his phone and hi mailbox is always full) and he ignored me. Then I texted him that I would be filing this complaint and looking into taking DaBella to court. At that point he texted me and admitted he had done nothing but wanted me to give him another chance. That was 3 weeks ago. He has still not called the folks at Leafguard and is back to ignoring my calls and texts. I would like DaBella to do the right thing and pay for the Leafguard folks to come over and reair the damages they caused.

  

  Business Response

  Date: 01/21/2025

  Thank you for providing the details of your concern. We understand how this experience can cause frustration. After reviewing the situation thoroughly the local office will reach out to the customer within ***** hours to clarify and bring their request to resolution. If you would like to discuss this matter further or review the terms of your contract, please feel free to contact us at **************, option 1. We value your business and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 02/10/2025

  I filed a complaint against DaBella who put a new roof on my home but ruined my Leafguard gutter screens in the process. The made no offer to to do anything about it, so I reject their offer. Please reopen my complaint, thank you. 

  

  Business Response

  Date: 02/13/2025

  As of 02/12/25, the homeowner contacted DaBella. The local office manager returned the call but was unable to reach them. The homeowner has been advised to contact **********, the manufacturer, directly for assistance with their warranty claims. We have also informed them that DaBella does not service third-party products as it is beyond the scope of our labor warranty.
  If you have any further questions or concerns, please contact us at **************, prompt 1.
  

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22826296
  
  I am rejecting this response because: There has still been no communication from Leafguard that they have been contacted by DaBella and agreed to a plan to fix my Leafguard screens
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 03/05/2025

  Thanks, I have directly contacted Leafguard and they said that at first ****** *********** from Dabella seemed to be working with them but then claimed that had experienced a 'miscommunication' Which is what his behavior pattern has been from the beginning, agree, stall , stall, then claim there's been a miscommunication.

  
  

  

  Business Response

  Date: 03/14/2025

  Thank you for bringing this matter to our attention. We have made several attempts to contact the customer but have been unsuccessful in reaching them. The customer was informed that they would need to contact ********** directly to address their warranty claims. Please note, DaBella does not service third-party products once installation has been completed. Per our records, we were not contracted for any gutter work as part of the original roof installation in 2023.
  The customer is requesting for the General Manager to coordinate with a competitor to install new gutters and cover the associated costs, which is not part of our agreed-upon responsibilities.  We informed him that this request falls outside the terms of our agreement. If you need additional clarification or assistance, please contact us at ************** prompt 1.
  

  Customer Answer

  Date: 03/25/2025

  You keep trying to close this and say I haven't responded. I continually email you saying that the actions Dabella is taking are not satisfactory. Dabella says they don't service 3rd party items. Well they sure didn't hesitate to ruin them when they  removed them during their roofing installation! Then they haphazardly set the gutter guards back on top of the gutters. No mention was ever made during the roofing installation that the gutter guards were being touched AT ALL. They say 'We have made several attempts to contact the customer but have been unsuccessful in reaching them.' They have made no attempts AT ALL. They have my email, and have frequently texted me or called me in the past. They also say 'Per our records, we were not contracted for any gutter work as part of the original roof installation in 2023. Of course not! The gutter guards were FINE until DaBella roofers destroyed the while roofing the house! They are responsible for the damages and should accept that, which their General Manager ****** *********** did when I showed him the pictures of what the gutter guards look like now. At that time he said that he would see to it the gutter guards were reinstalled and 'cut a check' to Leafguard to cover the costs' He has reneged on this promise as he has on others. This case should remain open until DaBella takes the appropriate actions to see to it that the gutter guards are re-installed by Leafguard. 

  

  Business Response

  Date: 03/31/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that arbitration is necessary.

  Sincerely,

  ****** ********
  DaBella
  DaBella
  

  Customer Answer

  Date: 04/01/2025

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, and find that arbitration is necessary. The contractor had no contract to do anything with the gutter screens but still removed them without permission and did not make me aware of that fact, until I noticed my gutters overflowing in October 2024. I then contacted the folks that had installed the gutter screens and they discovered the damage and took several pictures. I believe DaBella is liable for whatever the cost may be to repair the screens and I would also like them to pay for an inspection of the gutters to ascertain whether additional damage was done beyond the destruction of the screens, Thank you

  Sincerely,

  ***** ******

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dabella installed my mother s new shower and shortly after installation found that the shower is starting to detach from the ceiling, and the shower handle is not attached behind the wall, so it is separating from the wall.I contacted the company for my mother and on December 16 they asked for photos. They responded with stating that they were going to forward it to the local office that helped with the installation and that was on December *******. We have not heard anything further and the issue has not been *********** mom does not speak English well and they had her sign up for financing so we are not sure exactly the final amount that shehas spent but the original stated amount was ******.

  

  Business Response

  Date: 01/21/2025

  Thank you for bringing this matter to our attention. We have notified the local office and we are working internally to resolve this matter as quickly as possible for the customer.  The customer will be contacted within the next ***** hours with an update.  If you have any further questions or need additional assistance, please dont hesitate to reach out at **************, option 1.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DaBella installed house siding January 2023. They did a horrible job and left caulking blotches all over my entire house. The installers didn't speak English so there was no communication with them. It was discussed at the final inspection with DaBella along with the broken screen and caulking of the house itself. (In addition to all the splotches on the siding). DaBella wouldn't do anything about the complaint and my parents took ill, which made me primary care giver so said complaint got put on hold. I went directly to ***** ****** and filed a complaint but they said it's not product defect just poor workmanship so they wouldn't stand behind it.

  

  Business Response

  Date: 01/16/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused.  To resolve this and address your concerns appropriately, we have escalated internally to our local office. 
  Your feedback is invaluable, and we are committed to addressing this and restoring your confidence in DaBella. Please feel free to contact us at *************** prompt 1. 

  Customer Answer

  Date: 01/19/2025

   
  Complaint: 22817698
  
  I am rejecting this response because: it is only an acknowledgment! **************************** responded to me and said it was lack of poor workmanship. DaBella will no longer return my calls or reply to emails. Maybe I just need to hire an attorney? **************************** and the caulking company have both told me this issue needs to be pursued because it's just a case of not following instructions and poor quality workmanship
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 01/24/2025

  The homeowner is actively working with our local office team, and a clear agreement has been established on the necessary next steps to address their concerns. As these actions are implemented, the team will maintain communication with the customer to ensure a timely and thorough resolution.

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22817698
  
  I am rejecting this response because: I have been in contact with DaBella and they have agreed that the quality of work that was done is unacceptable.  When DaBella gets the repairs done satisfactorily I will update this complaint .
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company uses a terrible "use car salesman" approach. I contacted the company for a quote. The salesman (*****) stayed almost all day, while I told him that I had two other meetings, which I ended up missing. I specifically told him that I just wanted a quote and wasn't going to do any work until the spring at the earliest. He said that he would get in trouble if he didn't close a deal today and wanted "just a small down payment" to get my project on the books for spring. I gave him $400 and agreed to schedule for the spring. after getting other quotes and realizing that the estimate was more than double what it should be, and after going around my house to evaluate the readiness of the project and realizing that spring was too aggressive of a schedule, I contacted the salesman and cancelled the project just two days later (they give you 3 days to cancel). The only reply was from the salesman that said it is complicated. I have not heard anything from the company or received my deposit back. Be wary of contacting this company. You'll get the relentless "what do I need to do, to make a deal today" approach. All I want is my deposit back.

  

  Business Response

  Date: 01/10/2025

  Thank you for bringing this matter to our attention.  We have received your request regarding the deposit refund and have emailed you for further detail and clarification on the matter. Additionally, your request has been submitted to our local office for further processing. We regret that you felt pressured during your interaction with our sales staff.  This is not in line with the values and service standards of DaBella. Our team will be in touch with you directly as we work to resolve this. If you have any questions in the meantime, please feel free to contact us at ************** prompt 1.

  Customer Answer

  Date: 01/23/2025

  I was contacted by the business.  They responded saying that they are going to refund my down payment, however they have asked twice where to send the payment and I gave them the address both times, which they already had from the initial contact.  I have not yet received the refund.

  

  Business Response

  Date: 01/27/2025

  Thank you for bringing your concerns to our attention. We want to inform you that your request for a deposit refund has been submitted and initiated within our system. The refund is currently being processed internally.
  Please allow ***** days for the receipt of the refund. We sincerely apologize for any inconvenience this matter may have caused and appreciate your patience as we work to resolve this for you.
  If you have any further questions or need additional assistance, please dont hesitate to contact us at ************** prompt 1 or *****************************************

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted Deballa to replace all 4 windows and 1 of our sliding glass door in our townhouse. They were scheduled to come Dec 12th to install. We picked out the windows, trim, ect of what we wanted and we were set to get the windows installed. Day of the install (Dec 12th at 7:40 in the morning) I received a call stating the trim we picked was out of stock and had been and would be for quite some time. We had 2 options, we could delay the install until the trim was in stock (no telling how long that would be) or we could install the windows without the trim. Neither option was appealing to me day of. I called my husband and asked him to reach out and handle the installer. My husband was then given a third option of a different trim. I was not a fan of the color of the "other trim" but we had waited so long for new windows and were ready for the install that day so we decided to move forward. When the installers showed up the did not knock or ring the bell, they simply walked in. While we expected them, we also expected them to respect our home. We were told after all the windows were installed that our screen door to our sliding glass door was lost in the warehouse. We still do not have a screen door. We also have a crack in our bedroom wall under the window that was not there prior to the install. We have reached out many, many, many times to get some answers but each and every time we are pushed to the side with answers of "we are working on it and someone will get back to you". No one gets back to us. We always call them. We think it is absolutely ridiculous to pay $20,000 and this is the customer service we get. We are ready to stop payment and find a lawyer and take this to small claims court.

  

  Business Response

  Date: 01/10/2025

  Thank you for sharing your experience with us. We deeply regret what you have experienced during your project, and we are committed to addressing your concerns promptly and ensuring timely resolution. We are working with the local office to resolve your case internally and ensure you receive an update. The local office will be reaching out to you for the next steps. If you have additional questions or concerns please feel free to contact us at ************** prompt 1.  

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22790631
  
  I am rejecting this response because: the local office has already said many times that they will address this issue and have not. We are almost at a month from completion and the lack of communication is beyond frustrating. 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 01/21/2025

  Thank you for sharing your feedback. We understand the frustration and inconvenience this situation has caused. Your concerns have been escalated to our upper management team, and we are committed to resolving them promptly. Please allow 2472 hours for an update as we work toward a clear resolution. If you have any additional questions or concerns, feel free to contact us at **************, option 1.
  

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22790631
  
  I am rejecting this response because: All of the communication with this company has been slow and the follow up has been absolutely non existent. The answer we received from a "manager" was utterly ridiculous. We will never be using this company again and will go out of the way to tell anyone we know not to use them. 

  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 01/28/2025

  Dabella proposed a settlement of $300. There has been no indication of when. There has been no communication with the company since. It has been extremely frustrating as one of the biggest problems has been communication and lack of follow through. We did receive our screen door finally. But that was even a challenge with the instalar showing up over an hour later than the window we were given, 

  

  Business Response

  Date: 01/31/2025

  Thank you for bringing this to our attention. We understand the customer's frustration and regret any inconvenience caused. Our team is actively working internally to address their concerns and complete all necessary actions as efficiently as possible. The local office will contact the customer once the process is complete. For any additional questions or concerns, please reach out to our customer service department at **************, prompt 1.

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Siding job completed on August 15th 2024. We were told by the ******* and in the contract we would be receiving a guarantee. I have called and sent email to them asking about the guarantee and that we have not received one.We still have not received a guarantee and it's been since August. We paid in full so we don't owe on this.

  

  Business Response

  Date: 01/03/2025

  We appreciate your feedback and the opportunity to address your concerns regarding your siding warranty. We have spoken directly with the customer and are pleased to confirm that their request for the siding warranty has been resolved via email. We understand the importance of ensuring all necessary documentation is provided.  If you have any further questions or require additional assistance, please do not hesitate to contact us at ************** prompt 1. DaBella is committed to the satisfaction of our customers and appreciate your business.

  Customer Answer

  Date: 01/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Estimate included not only new shingles but an entire roof , alleging water incursion... Female of team's hard sell was rejected by me and she became rude and would not leave my property. I went away and when I returned a 1/2 hour later, their vehicle was still there. The male left me a voicemail which I immediately erased. This occurred on 12/7/24. On 12/9/24 a phone call from the company sought an appointment for an estimate ! I blocked the number.

  

  Business Response

  Date: 12/23/2024

  We apologize for the experience you described during the visit to your property. We are addressing this matter internally, to ensure our team adheres to the highest standards of professionalism during every interaction with customers.  If you have any additional concerns or require further assistance, please feel free to contact us directly at **************, prompt 1. Thank you for giving us the opportunity to address this matter.

  Customer Answer

  Date: 12/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DaBella has for the third time ignored my No Soliciting sign and banged on my home door while I was asleep. I work at nights, and this is very disruptive for me. City and state regulations prohibit door to door salesmen from soliciting when No Soliciting signs are clearly posted, as mine is.

  

  Business Response

  Date: 12/20/2024

  Thank you for bringing this to our attention.  At DaBella, we strive to respect our community members' preferences and adhere to all applicable regulations. While we are not formally subject to solicitation rules, we take this matter very seriously and will address it internally to prevent further disturbances. Your feedback is valuable in helping us improve our processes. Please feel free to contact our customer service department at ************** prompt 1, if you need any further assistance. We are committed to addressing your concerns promptly and ensuring your experience with us improves moving forward.
  

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dabella came out to sell us siding for our entire house. After, what we thought was a good deal, ended up not being the deal that myself, my wife, and the sales person agreed upon. At first the sales person would contact us to tell us she was going to fix it. Now, we have contacted her numerous times and she either she says she will call us back and doesnt or just ghosts us. I have called Dabella and the phone just rings through and tells me it cant accept my call because the lines are busy at this time. I got ahold of the appointment line and they told me there was nothing that they could do for me. My credit has also been ran numerous times after we thought the deal was done with different loan companies that we didnt not apply to which tells me that the place they got the loan through could not give us the terms we agreed upon. I am trying to get them to come pick up the siding and take it back since its been an hassle and cant get ahold of anyone at this point. If they would just tell me they cant do it this would be resolved but not calling me or my wife back shows that there is no good faith with the company at this point.

  

  Business Response

  Date: 12/23/2024

  Thank you for your patience as we worked to address your concerns. We understand the inconvenience that this situation may have caused.  To resolve this matter, we are pleased to confirm that we have reached a mutual agreement to ensure the customer's satisfaction moving forward.. If you have any further questions or require additional assistance, please dont hesitate to contact us directly at ************** prompt 1.