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Business Profile

Appliance Sales

Surgeon Family Appliance, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came into surgeon family appliance on January 19, 2023. My goal was to purchase a more energy efficient and newer washer and dryer set. I owned a set that needed some work but was operational. They told me the Whirlpool Duet set with pedestals were great working, had been tested multiple times and they were clean. They said I was getting a deal at $1199. I paid them in full with a check. They said they were to be delivered after 12 on Friday the 20th. Then they said they were coming closer to 9pm so we changed delivery to Saturday. They showed up later than expected and when they hooked up the dryer it didnt work at all. The washer had a soap dispenser that didnt lock and leaked. The set was not cleaned like promised as well. They sent someone out the next day to look at the dryer and still couldnt fix it so brought a loaner dryer. Then they said that was the dryer I was stuck with. I asked for them to come pick up the set and give me my money back and my old set. They are now trying to charge me for the return of my old set and still havent come to retrieve the set they sold me or return my money. Now when talking to them about my displeasure instead of trying to work something out they are yelling and hanging up on me. This is extremely upsetting and frustrating. I feel like I have been scammed and betrayed by choosing to buy from a small business rather than a corporation.

Surgeon Family Appliance, LLC is NOT a BBB Accredited Business.

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