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Business Profile

Photo Printing

Photo Creations Studios & Art Gallery, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photo Printing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 23, 2024, I went to Photo Creations, spoke to the owner, ***************************. I wanted to have my photos on CDs, DVDs, thumb drives and SD Cards digitally transferred to one location on a Digital drive. That was 36 years of my memories. ***** gave me a price of $1,041.00, I paid him in two installments, 1st was $600.00 on April 23, 2024, the second installment was $441.00 on April 29, 2024, I finally got everything back in June 2024. I didnt look at it for a couple of weeks. When I did, I put it into my smart television, when I opened some of the files, there were empty files, and multiplied pictures in multiple files. I took it back on June 25, 2024 for ***** to correct the missing pictures and the multiplied files. I had a few other items in the container with the original job. I left all my memories with *****. I received two invoices, one for $120.00, and one for $195.00 via email, on July 1, 2024 to pay them for adding the items that were in the container. I did not ask or authorize them to digitize these items. I would appreciate any and all help available to stop him from taking money out of my paycheck or taking me to small claims court. I refuse to pay another ***** for something I didnt even ask for. I want the original job corrected and everything returned to me, ASAP. I am afraid of him for reasons not related to the above. *************************** is a bad business owner and employer, I would like future clients to be made aware of what he does. Masao and Photo Creations have some pretty bad YELP reviews. Thank you, *******************

    Business Response

    Date: 07/13/2024

    All work  has been completed and returned back to the customer this was also verified by four separate individuals therefore we can legally prove the project was completed and returned, and the client is due no refund

  • Initial Complaint

    Date:07/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in for scheduled appointment for a TSA PreCheck number. The employee took my card for the $78 fee, and muttered something unintelligible about a card (ALL of my interactions with this employee were either slurred, unintelligible mumbling or terse orders e.g. "SIT"!) He wore no name tag, and didn't introduce himself. After scanning my passport, taking fingerprints and a picture, he had me sign an electronic pad for the charge.I got home to find the appropriate $78 charge, plus $20 for some laminated card I didn't request, didn't agree to, and don't want. Looking at Yelp reviews for this business, I suspect this is not a unique experience on my part.

Photo Creations Studios & Art Gallery, LLC is NOT a BBB Accredited Business.

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