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Business Profile

Property Management

CPM Real Estate Service Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for CPM Real Estate Service Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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CPM Real Estate Service Inc has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted my property management, CPM Real Estate Services about applying for a different rental they had listed on their website. My current location has squatters and drug users yelling all throughout the night by my windows. I dont feel safe, so I want to move. I found a unit in my HUD voucher limit. I talked with the Agent ******* ******* and told her I wanted to apply for a certain listing. She told me it was unavailable. Which was not true. And immediately raised the price so that now it is outside of my limit, and the housing authority now wont let me apply for the rental. I have all the emails and screenshots. She is terrible, negligent, and unethical. I uploaded screenshots. And have emails to provide as well. A phone call from you will help me explain more.

      Business Response

      Date: 12/15/2024

      We investigated this issue and found the following from our employee.  The property that the complainant was inquiring on had an application on it already, so the employee told her it wasnt available due to first come first serve guidelines. **** said there were 2 units available and the employee told her that wasnt the case there was only one, which was the case. The employee gave her a list of 5 other properties that she could apply to, and **** never got back to the employee.  The property owner did decide to raise the rent to $1300 and didnt want to keep it any lower, so it was modified, but that had nothing to do with this situation.  We never knew what **** was qualified for or even her price range.

      We have provided her with other properties that are available.

      Customer Answer

      Date: 12/16/2024

       
      Complaint: 22653466

      I am rejecting this response because:

      The website showed 2 units. I did not make that up. The description on the website stated 724 and 728 were available. If neither were available, then the website should not have them listed. And if only one was available but an application was already put in, then why were both units mentioned in the listing. The point is that you raised the price literally after I mentioned to Mikayla that I was interested in it. So if you can raise the price on the website, then why not edit the listing to only one available, or delete the listing? In fact, the website still currently shows the listing stating both units are available. 

      Also, the properties your employee provided were just addresses. I could not find them on the website. And I did respond to her asking her for links.

      I dont like your response, but its whatever now. Just do better. And please look into why my storage door still has not been fixed since Ive been contacting since at least July.

      Sincerely,

      **** ***********

      Customer Answer

      Date: 12/26/2024

      Everything is going to be alright

    • Initial Complaint

      Date:05/31/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January of 2024, the tenant below my apartment passed away in his home and was found after I alerted CPM to the smell. After several days of calling and emailing CPM, telling them that my apartment was unlivable, they suggested I call my renters insurance to find an alternative living situation for me, at least temporarily. My renters insurance was horrified that they were being asked to cover something that the property management should, but they put me up in a hotel nonetheless. Weeks passed, and CPM put in an air scrubber in the apartment downstairs, yet the smell (and vaporous odors) persisted in my apartment. It was so poorly handled that I put in my notice to leave, but they refused to give me my rent back for the following month (that I had unfortunately paid early, before my neighbor had passed), even though they submitted a letter to my insurance stating it was unlivable for approximately 7-10 days. When returning my keys to them, I told them that the vapors and odors were still terrible in the apartment I was renting and that flies were still swarming the window of the rental downstairs, to which they said, oh we know, our employees can't spend more than five minutes there. They only returned half of my deposit citing needing to deep clean. I had to pack up an entire apartment and clean to the best I could, when their employees couldn't even handle being in the building for more than five minutes. I wish that I had listened to everyone in southern ****** who stated that this was the worst property management from which to rent. I hope that the BBB is able to investigate this company that unfortunately has a monopoly in an area that has a housing shortage, and is taking full advantage of everyone it can.

    CPM Real Estate Service Inc is NOT a BBB Accredited Business.

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