Complaints

This profile includes complaints for McLoughlin Chevrolet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  McLoughlin Chevrolet

  16700 SE McLoughlin Blvd Milwaukie, OR 97267-4812

• 

  McLoughlin Chevrolet

  PO Box 68237 Portland, OR 97268-0237

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by a sales manager, *****, that I would get a $200 referral bonus if I referred someone that purchased a car. ****** ****** is my referral who purchased from them; I referred through her son that I work with; ******. I have been contacting ***** regularly to get that bonus for over two months now. I also left a message for the sales manager that arranged her purchase; ****. He never returned my call.Apparently yesterday the isssue got in front of the owner. The question was raised about the bonus being $200 instead of what is now claimed as $100. I told ***** in a text, that I was ****** so I needed to pause. I took a break and sent a message later telling him that I was told by him it was $200. I also said it was up to them if they would honor that. I dont arbitrarily make that amount up. I also stated I would be posting reviews and such; I mentioned they would be fair and honest but that this has been handled poorly.I sent another text today asking if there would be a bonus issued, and if so, what amount. There is no response

  Business Response

  Date: 06/17/2025

  June 17, 2025
  
  Better Business Bureau
  
  RE:  ******* **********
  
  This is in response to Mr.*********s concern regarding the referral fee that was due to him on the purchase of a Bolt by ****** ******.
  
  Mr. ********* is accurate in his statement that our dealership did not properly follow through issuing the referral fee when he sent Ms. ****** to our dealership to purchase a vehicle.
  
  Our dealership offers consumers a $100.00 referral if they send someone to the dealership to purchase a vehicle and Mr. ********* did refer Ms. ****************** sales department has since spoken to Mr. ********* and addressed the issue of his referral fee and clarified the amount has always been $100.00 not $200.00 as previously noted in his complaint.
  
  A check in the amount of $100.00 was mailed to Mr. ********* on June 16, 2025.
  
  Our communication was lacking in this situation and we are in the process of attempting to adjust the process to ensure that this does not happen again.
  
  Our apologies to Mr.********* for our lack of communication a follow through.

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23467316
  
  I am rejecting this response because:

  I have not received the $100 check. I was told repeatedly it was on its way for over two months now. We got to this complaint because of that, and because they have reduced the bonus from $200 to $100. McLoughlin Chevrolet has not acted with integrity on this issue. The check is in the mail will not suffice to give an acceptable resolution here. It may still show in the mail today, but it would still be $100 short of what I was told.

  
  Sincerely,
  
  ******* '****' **********

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ****, I recently bought a used car at Mcloughlin Chevrolet, 2019 ***** Bolt, and I found myself paying more for the car than I was trying to agree to. They added an "anti theft" and "appearance" coverage that I did NOT want, with prices of $899.00 and $1199.00 respectively. I returned to the dealer before 14 days passed to get them canceled unwanted coverage and was handed a form saying it was done. I have been waiting for my money and never got it. When I reached out to the company that I was providing a form to, they had no record of any transaction. I reached out directly to the company that provides the coverage, and they said these policies were not cancelable. When I asked for copies of a contract I signed, I was provided a contract that did not reflect the form I apparently signed at the dealer. The contracts did not have my signature on them. How do I go about getting rid of these unwanted coverages? I am unable to get the dealer to call me back at this point. and Ally seems to be unwilling to cancel or help me. They say only the dealer can do it.When signing the documents at the dealer I was not told the two, one paragraph forms I signed added this cost and i really need help getting them canceled.

  Business Response

  Date: 03/17/2025

  Our sales department has spoken to Mr. *********** Dealership policy is to cancel any items within a short period of time after purchase if the customer is not wishing to keep them.  Both items are not cancellable but due to the immediate wish to cancel after purchase the dealership will Void the policies.

  Customer Answer

  Date: 03/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the refund today. 
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TLDR: Literally everything youve heard about dirt bag car salesmen is what happened. ************** Out of state buyers, made deal over the phone, were sent paperwork on the car we made a deal on. Drive 6 hours roundtrip to dealership, and are shown a different car (same make and model), signed paperwork for over an hour before the finance manager said the car has 25k miles (ours was supposed to have 15k miles) and finally realized that was not our vehicle and the *** did not match. No one told us the car was gone until we caught them in their lie. We gave them every opportunity to make it right instead of walking out immediately and they refused to do so, so we left with nothing. I called to speak with the General Manager on 2/24 and no one has called me back.

  Business Response

  Date: 03/10/2025

  Our sales team communicated with Ms. ****** and sold her a vehicle on March 2, 2025.  I believe that this conflict has been resolved.

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in a car in April at this dealership and got an inexpensive used car to eliminate car payments. I was told that the car needed a new battery and one repair. When I took it to my mechanic, I found out I actually needed about $3K worth of repairs, including a new catalytic converter and suspension repairs. I let the dealership know about this, and while they were polite, they made it clear that I was on my own. (I'd signed an "as is" so I knew I didn't have any legal recourse.) If they do have their used cars checked over when they come in, as they say, how they could have been unaware of these issues? And if they knew about them, why didn't they tell me? They did so with other cars I'd been interested in, so why not this one? I had to get an increase on my credit card limit and use in-store financing to pay for the repairs, so the savings from not having a car payment are pretty much null and void now.Also, and possibly more serious given the possible legal consequences, I was told (not by the salesperson, but by a different employee) that the license plates they gave me would be good until Feb 2025. My car was broken into in June, and when I tried to file a police report, I found out that I had been driving around on invalid plates for two months. I emailed the dealership about this as well and never heard anything back at all.I'm kind of at a loss to understand this situation. These guys have such great reviews online and were so helpful to work with, that I was really surprised by all this. They knew I wanted to pay off my trade-in and get a car with a low payment or hopefully paid off, but they still put effort into working with me to find a car that fit my needs. I really wish I could give them a review that was just that last sentence.

  Business Response

  Date: 08/09/2024

  Better Business Bureau
  
  RE:  *******************************
  ID:  ********
  
  This is in response to the complaint received from ******************************* on Case ID: ********.
  
  We have reviewed **************** transaction and empathize with her situation.
  
  **************** purchased a 2013 Kia ***** with *******+ miles on the vehicle and was presented with a disclosure that the vehicle was being sold As-Is Parts only.  Our dealership would normally send a vehicle with high mileage to auction but on occasion a consumer wishes to purchase due to economic factors. 
  
  Our dealership would like to sincerely apologize for the issues that have arisen with the vehicle and feel for **************** position but at this time can offer no assistance.  The repairs appear to have been already completed and the situation resolved.

  Customer Answer

  Date: 08/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a used car from this dealership and my experience has been nothing short of disappointing and sketchy. During the test drive, I was taken on a route with only right turns and assured that there was nothing wrong with the car despite being told it had been driven extensively.Upon driving it home, I immediately noticed a clunking noise when turning left. I called the dealership and was told to bring it in for repairs. The service person admitted they had heard the noise before, but after checking the car, the dealership claimed it was a simple issue of a part rubbing against the tire and assured me it was fixed.However, the noise persisted. When I brought the car back again, they then claimed it was actually due to the ball joints and steering knuckle. Initially, they were going to fix it until they ordered the wrong part. Then, suddenly, they decided they wouldn't fix it because it's a used car and comes "as is".Its extremely sketchy that they didn't disclose this issue earlier, especially since they admitted to hearing the noise themselves and only took right turns during my test drive. I expected honesty and transparency, but instead, I received misleading information and poor customer service.I believe they should have fixed the issue with my car rather than telling me the car is "as is" and not disclosing that "as is" meant I'd be paying an extra couple thousand dollars for what's wrong with it.

  Business Response

  Date: 06/07/2024

  June 7, 2024
  
  Better Business Bureau
  
  RE:  ***********************************
  Complaint# ********
  
  This letter is in response to Ms. ******** complaint on May 30, 2024 regarding her repair visit on a 2016 Jeep.
  
  ****************** purchased the 2016 Jeep Cherokee on May 14, 2024.  The vehicle was sold with ******* miles at the time of delivery. When the vehicle was brought into dealer stock the service department did a safety check and used vehicle inspection.  At the time of the inspection repairs were made based on the information available. Unfortunately,not all vehicle needs are always apparent during the inspection and symptoms arise at a later date.
  
  Our service advisor did acknowledge a noise while driving the vehicle but upon returning noted a very large bolt in the tire.  The tire repair and a wheel liner trim repair seemed to correct the noise issue.
  
  When ****************** called back a few days later she indicated that the noise was still apparent.  Our service department noted that the ball joint and knuckle were the current cause of the noise and that they needed to be replaced.  ********************** offered to discount the parts to cost in order to assist with the repair.  The part ordered was OEM and not after market which is where the price difference mentioned occurred.  ****************** approved the work at which time we ordered the part.  Approximately 30 40 minutes later a gentleman called and indicated that they would be taking the vehicle elsewhere.  Our dealership would be willing to assist with discounting the labor and pricing an aftermarket part if the customer has not already repaired the vehicle as a token of goodwill.
  
  In reference to the test drive being only right hand turns that appears to be accurate but not for the reasons that ****************** indicated.  Our sales staff has a standard route that is taken with all test drives so that our management staff can assist them if needed. The route does happen to be right turns mostly but is utilized for all customer test drives.
  
  Our used vehicles are strictly sold As-Is unless something is noted that is owed to the customer.  I have attached copies of the documentation that ****************** signed at the time of delivery.
  
  Although the timing is unfortunate,we are unable to facilitate the repair at 100% expense to the dealership.  We had previously offered to discount to repair to participate in the cost at which time the customer refused.
  
  

• Initial Complaint

  Date:07/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working on getting the paint on my vehicle fixed for 4 months now via warranty, been speaking directly with the service manager for several weeks, Ive sent pictures of the defects and scheduled a time for a timely repair. I dropped off my vehicle for the appointment on time where they assured me they would take it to the *********************** where the repaired would be made.They told me it would take a few days to repair the failing paint, a week had passed by with no update so I called them just to find out my car had been sitting all week with no work performed. Frustrated already with no loaner I picked up the car and was told Id receive a call in a day or two with an update. Still have yet to be contacted after leaving messages. Ive been on phone calls w ***** customer care for weeks now and they keep telling me McLoughlin should be able to repair the vehicle regardless if I purchased from them or not and whether they have a collision center or not. Worst experience with any service center Ive ever and I need the issue to be resolved. Just yesterday the service manager texted me saying he cant help me even though he told me to my face he would fix the issue

  Business Response

  Date: 07/25/2023

  July 24, 2023
  
  Better Business Bureau
  
  ID# ******** *********************
  
  This is in response to the above complaint issued by ************** on July 22, 2023.
  
  On April 12, 2023 ************* contacted our dealership to discuss a paint repair on his 2022 Chevrolet that he thought should be covered under warranty.  Our service manager gave ************** his email address so that he could send pictures of the paint so that the department could find the best course of action for the customer.  ************** sent the pictures via email the same day but the service team discovered that it was difficult to see what the issue was.
  
  On April 20, 2023 our service representative requested that ************** bring the vehicle to our dealership so that the paint issue could be looked at directly to see if there was any way that the customer could be assisted.  ************** brought in the vehicle and the service department took photos of the vehicle. At the time of his visit our service manager informed ************** that this was not an issue that we could correct because we do not have a body shop facility attached to our dealership.  ************* was referred to two Chevrolet dealerships that have body shop facilities for repair at which time he declined and requested that McLoughlin take care of the issue for him.  After numerous phone calls to the repair facilities our representative was informed that their appointments were being scheduled 6 8 weeks out.
  
  On May 23, 2023 ************** dropped his vehicle at McLoughlin Chevrolet. The vehicle was driven to Tonkin Collision for repairs.  Numerous phone calls were made to Tonkin for an update for ***************
  
  One June 1, 2023 the Tonkin facility finally updated the service department of the status of the vehicle repairs.  Our service manager was informed that repairs had not yet been made and was given a written estimate of what the repair cost would be which greatly exceeded what the warranty on the vehicle would cover.  ****** indicated that because it was coming from another dealership that it was considered a sublet repair and the dealership would be responsible for any additional charges above what warranty would cover. At this time, we informed ************** again that his best course of action would be to take the vehicle directly to the paint repair facility for repairs himself.
  
  McLoughlin Chevrolet attempted to facilitate the repair for ************** as a form of customer service but was unable to obtain the result that ************** desired.
  
  At this time and as previously communicated to ************** it would be in his best interest to take the vehicle directly to a paint repair facility that can accommodate his ************** warranty claim.

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck there in August ************************************************************************************************************************************ damages. Fast forward to February 2023, I called to file a claim with the insurer and they said McLoughlin Chevrolet never sold or reported a sale of product. Ive called the dealer three separate times and stopped by in person and was told I would receive a call back which never happened. Long story short, they charged me a large sum of money for a product they cant/wont provide. I paid them for this protection package and insurance, but they never purchased it, therefore theyre basically stealing the funds.

  Customer Answer

  Date: 02/10/2023

  Hi,
  
  The dealership has remedied my concerns.
  
  Thank you,
  ******************************************
  

  
  

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new car in December of 21, I test drove a car that they told me was identical to one arriving later that day in the color I wanted. When the car arrived and our paperwork had been completed it was an hour after their office had closed and they were ******* to get it done. I realized the following day that the car I took home was missing the media package (DVD player on the back of front seats) and I called to correct the issue. They acknowledged the error and the sales manager ********************* called to confirm the details of a replacement car and I was told a new one was ordered, I was to drive the car I had until I could swap them out. I waited 6 months, when I finally reached my sales person he referred me to another manager, then let me know the car was never ordered and I was to wait until one came into the dealership that I could swap it out for, I then told them I was not comfortable with this since they had not done what they had told me they were doing and I wanted a written agreement with the details that this was no fault of mine and it would be no cost to me when this new car arrived no matter how long I was driving the one I had. They then ignored my calls and voicemails for a month until I tracked down the general managers personal cell number. He told me that because I had been driving the car while I waited that he could not swap it out, even though I offered to bring the car back to each manager I spoke with, I had made it clear from the purchase that if I didn't get what I paid for, I did not want the car. He then tried to find options of after market media for the car, and offered me back his "cost" for the media that I paid retail for. I am so beyond being taken advantage of by this dealership, I am trying this route before I take them to court. I am completely beside myself that they are allowed to steal from me, lie to me and ignore me while I didn't do anything wrong but trust a dealership.

  Business Response

  Date: 10/12/2022

  Please find the response for ******************** complaint attached.  Please let me know if you need any additional information regarding this complaint.

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 18198746
  
  The response provided by the dealership notes that there is no notation in my file regarding the fact that they misrepresented the features on the car I was given/purchased.  I have spoken with ************************* who was the sales manager at the time of my purchase where he told me that a new car, with the correct features that were to be in the car that I took from the lot had been ordered.  I then have documented communication from the sales person who sold me the car that, in FACT, they had made the mistake in the car I was given and I was to be waiting for a new one.  At every communication there was no confusion as to what I was waiting for; the correct car that I purchased.

  I did agree to resolve this when I was told that the dealership would mail me a check.  They then decided that I needed to take more time out of my busy life to come pick the check up.  I have a job, a 5 month month old child and expecting a second one, the last thing I have is more time and energy to be running around chasing an error that this dealership made, ********* is not close to where I live.  I had no problem at the time, signing their form and sending it with my assistant to pick the check up.  They are not having their form notarized, therefore there is zero reason I would need to be there in person to deliver it.

  It is insulting for them to say that they have went above and beyond to try and assist me with a misunderstanding of equipment on my vehicle, they have done the exact opposite.  I was lied to for almost a year while I waited for a new car.  It should not be allowed for a reputable company to take advantage of any customer, especially one spending $80,000. 

  As I have attached the last text message from the sales associate ***** who sold me the car; that he confirms **************** had told me I was ordered a new car at the moment I realized THEY had made a mistake and I was to keep waiting.

  Sincerely,
  
  *****************************