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Business Profile

Vacation Rentals

Northwest Lodgings Vacation Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/05/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked an Airbnb for myself and 10 friends, plus three kids, managed by this company. While on the property, which was advertised as 8.1 secluded acres, my friend, hiking with his 5 year old and dog, twice encountered a bow hunter who said he was there hunting elk with permission from the owner. This was not on the listing.There was a strong sewer smell on the back patio from a vent right next to the hot tub.Finally, this companys owner advertised a service on the listingto feel free to inquire about early check in and/or late check out, which I took advantage of. Later, he gave me a negative review for accepting the very service he advertised.In his final private message to me before checkout he stated I would receive a 5 star review, a lie which I relied on in my own decision of how to review the experience. Also reviewed me negatively because he said I seemed unhappy during communications about incorrect WiFi information in the trip details He accepted my $2000+ and then dishonestly negatively reviewed me so that I will be hindered from making the same kind of transaction with future Airbnb hosts.The trip was completely soured by all of these experiences together.

    Business Response

    Date: 07/29/2024

    Dear Guest,

    Thank you for reaching out and sharing your concerns regarding your recent stay with us. We genuinely appreciate your feedback, as it helps us improve our services and ensure a more positive experience for future guests.

    First and foremost, we want to clarify that neither we nor the homeowners grant ****** for hunting on the property at any time. We are committed to maintaining a safe and enjoyable environment for all our guests, and we have transitioned to a fully vegan, all-natural supply base as of early 2024, which reflects our values and dedication to responsible practices.

    We sincerely apologize for the discomfort you experienced due to the sewer smell on the patio and any confusion regarding WiFi information during your stay. Your comfort and satisfaction are our top priorities.

    Regarding the review process, we are truly sorry to hear that you felt disappointed by the feedback provided. While we strive to maintain open communication with our guests, we understand that the outcome of your experience did not meet your expectations. We appreciate your understanding that reviews are intended to reflect the overall experience, and we sincerely hope that you enjoyed other aspects of your stay with us.

    We value your patronage and hope that you and your friends made some wonderful memories during your visit. If you have any further concerns or if there is anything we can do to assist you, please do not hesitate to reach out.

    Wishing you all the best, and hoping to see you again in the future.

    Warm regards,

    *******
    owner
    Northwest Lodgings

Northwest Lodgings Vacation Rentals is NOT a BBB Accredited Business.

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