Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an online posting for a home for rent in ******* **. It requested that I pay the credit check fee in advance along with my application. I have a 750 credit score, NO debt and a great job. I even offered to pay 6 months to a year in advance. I was contacted by them right away asking to quickly fill out the rental application and submit my fees so they could review me which I did. I have never heard a word from them now in 3 weeks and they still have it listed and have had 24 contacts so I know they are taking peoples money but not running the check. They have even relisted it so it looks fresh. I want either a refund for the credit check that was not done or a copy proving they ran it when I paid (not now).

  

  Business Response

  Date: 09/08/2023

  Please see the attachment.

  ************************** is mistaken.

  She did apply and we received her application. She was required to "enter" payment information.

  We rented the apartment to another renter, and we therefore did not send *************** application to screening, nor did we "take" her money for screening in an effort to profit from collecting screening fees without screening people.

  ************ should check the payment method she entered to see if our system collected from her payment entry. She will see that we did not collect.

  ************ should remove the complaints posted to social media or review platforms because she misunderstood. A correction posting to each of these platforms would be in order.  She has mistakenly accused us of fraud.  She should correct this public perception.

  If ************ wonders why no one contacted her about us renting this unit sooner than now (my response to this complaint), I have been distracted.  My husband was released last Saturday, September 2 after 129 days of hospitalization, minus 14 days he was home in June.

  I am sorry for my delay and it is unfortunate that *********** misunderstood the process.

  *****************