Complaints

This profile includes complaints for The Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Good Feet Store has 31 locations, listed below.

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  The Good Feet Store

  Portland, OR 97224

  
• 

  The Good Feet Store

  3385 Woodward Crossing Blvd STE 340 Buford, GA 30519

  
• 

  Good Feet

  410 Peachtree Pkwy Ste 256 Cumming, GA 30041

  
• 

  The Good Feet Store

  14126 Rivergate Pkwy Ste 200 Charlotte, NC 28273

  
• 

  The Good Feet Store

  8440 NE Vancouver Mall Dr Ste 120 Vancouver, WA 98662

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 11 $1900 High pressure; promised plantar fascia healing. Not getting any relief. Want a total refund.

  

  Business Response

  Date: 06/24/2025

  We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at (503)826-5802. Thank you.

  Customer Answer

  Date: 06/24/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23491599, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Jenifer Norris

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two sets of the inserts (one for my daughter and one for myself) as the salesman said they could help us with our knee pain. After leaving there, I met with my doctor and was told that they would not help me and that the salesman never should have sold me a set because if the salesman truly knew what he was doing, he would've seen that my knee pain was not caused by issues with my feet (per the impressions, testing, etc.). My doctor recommended I return them. I reached out to The Good Feet store to find out how long I had to return the unused product and was told someone would get back to me within 36 hours. Two days later I still had not heard anything so I reached out to them again. I finally heard back from them and was told they do not issue refunds. I told him that was never mentioned to me nor does it say there are no refunds on any of the paperwork given to me. In other words, at no point was this "no refund policy" mentioned or written for a customer to see. I feel this is very deceptive and I am requesting assistance in obtaining a full refund for my set only (I have no issues with the set we purchased for my daughter). I feel that if they were truly a reputable company, they would stand with their customers and offer a refund.I appreciate your help in resolving this matter.

  

  Business Response

  Date: 06/26/2025

  We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at (503)826-5802. Thank you.

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/31/2025 I purchased a pair of shoes as well as three inserts from The Good feet store ********* location for $2076.20. I am a 78 year old woman who is currently dealing with memory and cognitive issues. My **** have concerns about Alzheimer's but a definite diagnosis has not yet been given. Throughout my time at the good feet store the sales representatives were extremely predatory. At no point was I told of their "no refund policy" , nor was there any signage posted in the store or on the sales draft provided. The representative did not tell me the price throughout the hour long time I was with them, despite me and my friend repeatedly asking. In fact I was never verbally informed of the price before my card had been charged. I found out when I went over the sales draft at home later. They insisted that I use my care credit card for the transaction repeatedly and stuffed my sales draft in with the rest of the paperwork immediately. I was never given an itemized receipt nor informed of the the price or the refund policy. I wore the shoes and inserts home and to church the following day but they did provide me with the relief that I was hoping for. I decided that I would like to return them. At that point I looked at the sales draft provided and discovered I had been charged $2076.20 for a single pair of shoes and inserts that did not help my diabetic foot pain. I tried to return everything, all paperwork in hand, on 6/9/25 to the location. Where I was informed, rudely, that they have a no refund/return policy and encouraged me to exchange them for another pair. After experiencing their predatory sales tactics as well as their rude treatment when I tried to return the shoes I had no interest in continuing business with them. I would also like to say I was never given an itemized receipt, no any documentation that shared their return/refund policy.

  

  Business Response

  Date: 06/18/2025

  We have an Exchange Policy as noted on the receipt, not a Refund Policy.  Our Specialists are trained to review the exchange policy when asked.
  Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist.  Shoes and cushions only eligible for exchange or credit if unworn.  As offered in the previous communication, we would love to schedule a time for a refit to achieve the original goal that brought you into the store.

  Customer Answer

  Date: 06/24/2025

   
  
  Complaint: 23482210
  
  
  
  I am rejecting this response because: 

  I was never provided a receipt that may or may not have indicated the exchange program. The company stated that their exchange policy is noted on the receipt, how could I know about it if I did not get a receipt? What I received is labeled as a "Sales draft: Customer Copy" attached. There is no indication of an exchange program nor any notice of the lack of return/refund policy. Please see the attached image. 

  Additionally, the company has not acknowledged the predatory tactics employed by their "specialists" nor their insistence that I use my carecredit to make the purchase. Carecradit is for medical expenses prescribed by appropriately educated and certified professionals. At no point was I informed of the credentials of their so called "specialists". Which medical school did they attend? When did they pass the PMLexis exam that is required for practicing podiatry in Washington state and where did they serve their residency? all of which are the requirements for being a certified podiatrist in the state of Washington and therefore being eligible for their service being paid for by carecredit. 

  Furthermore, the "specialist" consistently omitted the price of the items/services as well as the return/refund/exchange policy throughout our hour long interaction, despite my questions on both subjects. As the company states the "specialists" are "trained the review the exchange policy when asked", this was not the case. In my experience the "specialist" was trained to avoid the subject and ignore informational requests through distraction. When I went to return the merchandise I was treated in an extremely rude manner, I do not have any desire to continue interaction with this company beyond receiving the refund I am due. 

  Finally, I would question a business that seems to prey on our nations mentally compromised elderly, I am 78 years old and currently dealing with a potential diagnosis of Alzheimer's. I am cognizant in the moment, however I am easily confused by trained "specialists" that will take advantage of anyone they can and are distraction artists. I am responding to this missive with the help of the person who holds my P.O.A as they are able to synthesize my experience and convey it in a meaningful and concise manner. Again I am requesting a refund of $2076.20 for a single pair of shoes and three inserts that did not help what so ever with my diabetic foot pain. If the shoes/inserts had been even remotely helpful or I felt that the business was capable of providing helpful merchandise and service I would consider an exchange. Unfortunately, the business has not demonstrated this nor instilled any confidence with their response to my complaint. 

  Sincerely,
  
  
  
  Pam Finigan

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 31, 2025 I have special sized feet with one being a different size then the other causing me to have gait issues as well as stumbling when walking. I also have parkinsons disease so it is extremely important to have the proper shoes so I do not fall. First when we traveled to my appointment with foot solutions which address was given to me at 330 at address ****************** with ******, when arriving with my son to the plaza , we entered Good Feet store which was next door, we were entering the incorrect store. I explained I had an appointment at 330 for my foot measurements. They told me to sit down and measured my feet and gave me orthotic off the shelf . My son went to pay bill and charged me $******. While we were shocked with the large price, we assumed it was proper. After a couple days I called the foot solutions to inquire and ****** explained I was in the wrong store. I then called the good feet store where I went to explain the situation and why wouldn't they have explained that I was in the wrong store! I felt taken advantage of as being an elderly woman and I am extremely disappointed. It is shameful that when I clearly stated that I had an appointment, they should have known I was in wrong place. I honestly feel that they took advantage of the situation. ****** is so crazy and way too much Thank you.

  

  Business Response

  Date: 06/26/2025

  We are glad we had the opportunity to speak with you directly. We provided you with a few options; if any of these options interest you, please contact our Client Care Specialist at 503 .826.5802 to discuss further. 

• Initial Complaint

  Date:06/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30, 2025, I visited with my daughter at the Good Feet Store. I attended because of issues that I had with my feet, and they were very helpful with trying on different inserts and convincing me that my daughter needed them too, when I kept saying they were only for me. After using them for a few days, my daughter's feet were bruised to the point where she couldn't walk and had to use ice every day while on a trip to ******. Upon our return to *******, I went to the store to return the items, only to find that there was a no-return policy. At no point were we made aware of this. Looking at the receipt, I see that it is stated at the bottom after the transaction was made. I spent over $3,000 on inserts for my daughter and me. They only offer exchanges for other inserts that we don't need. Their practice is very deceiving for failing to mention, unlike in other stores, that this was a final sale. This is a lot of money, and it's a scam when they fail to tell the customer that this is a final purchase and that it is non-refundable. Especially when I had asked multiple times what to do if they don't work out. They never mentioned a no-return, only that we can come back.

  

  Business Response

  Date: 06/23/2025

  We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at (503)826-5802. Thank you

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for a consultation in **********. The sales representative was friendly and informative on the product. During the consultation we discussed an issue regarding the back of my right heel, I was told I would be checked up via phone call 3 days later. When the sales representative called I expressed that the inserts were painful and making my heel issue worse and would like a refund. I was then informed that there was a no refund policy, which was never discussed during the consultation. $1951 without warning about the policy, even when I discussed my concerns.

  

  Business Response

  Date: 06/13/2025

  We are glad we had the opportunity to speak with you directly. We provided you with a few options; if any of these options interest you, please contact our *********** Specialist at ************* to discuss further. 

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seven days after purchase. The purchase was made in person, and ******* said there were podiatric specialists supporting the business. I tried to return the shoe insoles in person, but ******* said there was no return option. Only adjustments. I asked *******, who identified himself as a podiatric specialist. I asked him about his professional qualifications, and he told me his qualifications were not in podiatry, but in English. I also mentioned the 30-day warranty, but he said he couldn't refund my money and that he could only exchange the product for another identical one. So, I insisted on speaking directly to the podiatrist, but the store doesn't have podiatrists. That same day, before going to the store, I visited a podiatrist's office, who informed me of the risks of using uncertified products. My feet suffered incredible damage, to the point that the podiatrist had to give me injections in my heels to reduce the swelling and pain. I believe these types of businesses should be penalized for selling products without medical or scientific support. ******* mentioned the return policy after I try to return the inserts.

  

  Business Response

  Date: 05/23/2025

  We have an Exchange Policy as noted on the receipt, not a Refund Policy.  Our Specialists are trained to review the exchange policy when asked.
  Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist.  Shoes and cushions only eligible for exchange or credit if unworn.  As offered in the previous communication, we would love to schedule a time for a refit to achieve the original goal that brought you into the store.  

  Customer Answer

  Date: 05/24/2025

   
  Complaint: 23354050
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

  THE RETURN POLICY WAS MENTIENED 7 DAYS AFTER TRYING TO RETURN THE INSERTS, THAT I DONOT NEED ACCORDING TO A REAL DOCTOR PODIATRICIAN.I know the policy is in the receipt at the end of the receipt, and ******* never mention such policy during the process of buying the inserts. And my mistake was not asking before the transaction of buying the inserts. Nobody will believe that a nonperishable product has a such policy in place. ******* failed to mention or give me a full disclose of it. That is full intention of comit fraude and an in-personification of a license podiatrist.  Creating more damage on my feet.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife had a stroke 3 yrs ago, in the last year , she has developed dystonia in her left foot, her toes curl under her foot and is extremely painful.salespeople examined her issue and attempted to resolve this with an arch support.Purchased 5/19, $2000 spentin an attempt to to wear home , her foot too sore to move with her cane.I believe salespeople should have turned us away knowing their product couldnt help her conditionshe has huge anxiety issues and was just so ready to get home that she agreed to try this product.i need to return these items for a refund and explore a custom made silicon insert that is made specifically to alleviate her symptoms not inflame them

  Customer Answer

  Date: 05/19/2025

  Purchased 5/16

  3385 ******** crossing 

  suite 340

  bufird,ga 30519

  

  Business Response

  Date: 05/23/2025

  Hello,

  We are trying to reach you but have been unsuccessful.  We have a solution we think you will be happy with. Please reach out directly to the Store you purchased from or you may call *********** at ************.  We hope to hear from you soon.  Have a great day! 

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold an 3-step arch support system at good feet store in ************, **. There was no where in the store that stated they did not have a return policy (it was not posted on the door or by the checkout). The store personnel did not inform me that there was no return policy. After I purchase it and received a follow message on 5/7; I asked about their return policy. At that point, I was told they only had an exchange policy. There was no discussion at point of purchase of exchange or return policy. My receipt was placed in my bag and it was not circled that there was no return policy. This was immediate concern for me as I reported this practice to the corporate office on 5/8/25. I received response via email (from *****) on 5/8/25. I received a call on 5/9/25 from ***** stating they will follow up on Monday or Tuesday. On Saturday 5/10, I spoke to the associate (*********) who sold me the arch support system, stating I can return one of the sets. When I went on 5/11; she tried to talk me into exchange but insisted that she stated I can return one of the step; and she will have to speak to her manager about returning the other step. I emphasized that I only want step 2 and the shoes as they worked best for me. She then stated that she will talk to her manager and stated I could return one step. I returned them and exchange the size of the shoes I got from them. I returned on 5/12; I spoke to the manager and explained my concern about their exchange practices being deceptive and not posted anywhere or explained by their associate. He refused to allow my return of the step 3. I emphasized that no where else has these practices of not having a return policy that Ive personally visited. He stated it was on the receipt (which I told him was not discussed with me and was placed in the bag given to me. After that exchanged, I again reached out to the corporate office and spoke to ***** who stated they will reach back out to the store manager

  

  Business Response

  Date: 05/14/2025

  We are glad we had the opportunity to speak with you directly. We provided you with a few options; if any of these options interest you, please contact your Good Feet Store.

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23320285
  
  I am rejecting this response. Despite having multiple discussions with this business and willingness to do an exchange; I believe there is a deliberate attempt to mislead customers regarding their sales practices, particularly by failing to disclose the absence of a return policy before a purchase is made. There is no signage indicating that there is NO return policy. The business should at least have a visible sign at the entrance and cash register stating that they do NOT have a return policy and that they only offer exchanges.

  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 05/28/2025

  We have an Exchange Policy as noted on the receipt, not a Refund Policy.  Our Specialists are trained to review the exchange policy when asked.
  Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist.  Shoes and cushions only eligible for exchange or credit if unworn.  As offered in the previous communication, we would love to schedule a time for a refit to achieve the original goal that brought you into the store.  

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im requesting a full refund of $1,905.91 for a purchase made on May 10, 2025, at The Good Feet Store in ********, **, due to false verbal promises and manipulative sales tactics.I asked several times if the product could be returned. The associate said yes, under the happiness guarantee. I specifically asked, So I can get a full refund? and he confirmed. I asked if it was a hassle, and he said, No, just come back in. Based on that, I moved forward with the purchase.I was visibly hesitant the entire time. Instead of giving me space to decide, the associate placed the inserts into my personal shoes without asking and walked everything to the registeressentially signaling, Youre buying these. No price breakdown, no other product options, and no mention of a no-return policy. The only time I saw the policy was after payingprinted at the bottom of the receipt.Feeling unsettled about our experience and the product, we attempted to return the product within ********************************************* 2 hours to talk to the person who can process refunds. When we did, we were told no refunds are allowed, directly contradicting what wed been told. Staff said corporate would need to review store video/audio, as if we were lying. One employee said, You didnt have to buy them, ignoring how manipulative the sale was.Theyve since tried to justify the policy by citing a lifetime guarantee, which doesnt apply when someone is trying to return a product immediately after realizing they were misled.This company preys on people in pain, pushes high-cost products under pressure, and hides behind fine print. It was deceptive and dishonest.Desired Resolution:A full refund of $1,905.91.

  

  Business Response

  Date: 05/13/2025

  We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at *************. Thank you.