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Business Profile

Arch Supports

The Good Feet Store

Headquarters

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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for The Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Good Feet Store has 31 locations, listed below.

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    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 41 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/28/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct. 23, 2022, I went to the Good Feet store seeking relief for foot, knee and hip pain and left with $1,700 worth of products including insoles, 3 sets of arch supports and a pair of shoes. I was told the insoles and arch supports would work in any shoe, that you just need to remove the original insole and replace with their insole and arch support. Well, it didnt work. I tried to fit the orthotics in 5 pairs of shoes and none of them fit. Either I couldnt remove the insole or it made the shoe unbearable to wear. So on Oct. 25, 2022, I went to return the arch supports since I cant use them. The salesperson told me I couldnt return because they couldnt resell them. This is absolutely ridiculous since they are unused. The arch supports arent custom fit; these are off-the-shelf products. Then she told me I should try not using the insole and just wearing the arch support. So I brought them back home and tried in several shoes at home today. Its still painful. The salesperson said I need to do my part and give it time for my foot to adjust, but I shouldnt have to go through pain when I thought I was buying pain relief and I shouldnt have to beg for a refund for unused products. I want a full refund for the arch supports. Thanks in advance for your assistance.

      Customer Answer

      Date: 10/27/2022

      **********, ****.

      Business Response

      Date: 10/31/2022

      Hi ********, glad we could connect with you offline. We will always work with everyone until we find a solution that they are satisfied with, and we're happy we could do that for you. Please don't hesitate to reach out if there is anything else we can do for you.Tell us why here...

      Customer Answer

      Date: 10/31/2022

      I should add that theres no need for further action or posting.

      --
      ******************************************
      ************ | @jnpearce

      Thank you for letting me know. This complaint has been resolved.
      >
      > Thanks for your prompt assistance with this.
      >
      > --
      > ******************************************
      > ************ | @jnpearce

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