Reviews
This profile includes reviews for The Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 68 Customer Reviews
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Review fromAngela T
Date: 03/22/2023
1 starAngela T
Date: 03/22/2023
They don’t tell you upfront how expensive their products are when they don’t give you refunds. I feel misled and duped by these people. The inserts cost over $500!!! I felt I overpaid!!
The Good Feet Store
Date: 03/28/2023
Hello ******, We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at *************. Thank you.The Good Feet Store
Date: 03/31/2023
Hello ******, We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at *************. Thank you.The Good Feet Store
Date: 05/01/2023
Hello ******, We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at *************. Thank you.Review fromRay H
Date: 03/15/2023
1 starRay H
Date: 03/15/2023
I wish the rating system had a negative star. One star is way too high for this CON! There is no medical evaluation or considerations of your needs and pain relief during this visit. IT IS ALL SMOKE AND MIRRORS. Just when you think you can't be conned, if you step into the store, it will happen to you. They only got me for $600 but they were trying for a lot more. They take a left and right impression of your walking step, measure your feet, put a for sale foot massager under your feet and go into the back staff only area and grab a stocked arch support. The odds of a stocked arch support actually working for you? The odds are against you. Snake oil was sold as a cure all! I believe the same doubts and considerations should be considered when deciding how and where to treat your feet.The Good Feet Store
Date: 10/25/2023
Hello, thank you for your feedback. Our goal is to provide excellent
service to everyone who comes through our doors. We have been unable to reach you, please reach out to
us at ************ so we can learn more about your experience.Review fromOrlando S
Date: 03/03/2023
1 starOrlando S
Date: 03/03/2023
I made the mistake of purchasing a gift certificate for my fiance, in December. Subsequently, I found out that we would not be able to use the services of GoodFoot for her issue. I have spent over a month trying to get my money back for the certificate. the manager was rude and unhelpful and when I contacted the corporate office and have been waiting over two weeks just to receive my money back from them. I would have thought they would have taken advantage of the opportunity to show that their customer service was world class instead I am left empty and frustrated and I feel lied to. Ripped off doesn't come close to expressing my experience.The Good Feet Store
Date: 04/11/2023
Hi *******, we appriciate your patience in assisting you with this matter. Refunding a gift card is not a normal business practice for us, so there were a few additional steps needed to help complete this exception to our policies. We are glad we could help accommodate this request please let us know if there is anything else we can assist with. Client Care can be reached at *****************.Review fromKim G
Date: 03/02/2023
1 starKim G
Date: 03/02/2023
They put my personal info in their system. They then went through the sales tactics. Measured my feet. Took a copy of my feet. Then they went to the back and brought out the insoles, arches, and shoes. Put the arch and insoles in the shoes they wanted me to buy. Then kept telling me I needed 3 different arches for them to work right. They make sure to push things along to keep you distracted. I went to check out and saw the price $1442.00. WOW! I was shocked. This price did not include the shoes. So overpriced.
But unfortunately, I was desperate. So, I fell for it. I asked what the return policy was she said it was in the bag. DID NOT TELL ME there was no refund. Like I said before they keep pushing the process to keep you distracted. They are defiantly there to make money and have no problem with what they're doing. I am so very much disappointed and disgusted in this company and their product. The arches do not work. I absolutely regret purchasing their products. I want a full refund. The people working here should be ashamed of themselves. My rating for this place is a big fat -0. I wouldn't give them a star, but I have to in order to leave this review.The Good Feet Store
Date: 03/10/2023
Hello ***, We are glad we could connect with you offline and address your concerns. If you have any additional questions please feel free to contact our dedicated client care team at *************. Thank you.Review fromMarc S
Date: 02/28/2023
1 starMarc S
Date: 02/28/2023
I've contacted the company multiple times about the poor adhesive on the arch activators, they eventually get back to me after 10 or more emails, but they will never fix the problem, they just give me excuses...The Good Feet Store
Date: 03/20/2023
Hello ****, We are glad we could connect with you offline and address your concerns. If you have any additional questions please feel free to contact our dedicated client care team at *************. Thank you.Review fromSusan C
Date: 02/27/2023
1 starSusan C
Date: 02/27/2023
Inserts hurt! Cause worse pain. Dont stay in place. Uncomfortable shoes. Their carpet and padding fools you- into thinking your feet feel great. NO RETURNS! But they dont tell you. They stick this paper into an envelope with your receipt. So you have no money left to see a podiatrist or buy better shoes and custom inserts. Good Feet what a joke. They should be ashamed of themselves.The Good Feet Store
Date: 03/13/2023
Hello *****,Wed like to learn more about your experience, but were unable to reach you. Please call our dedicated client care line at ************ so we can connect and address any concerns.Review fromWesley M.
Date: 02/01/2023
1 starWesley M.
Date: 02/01/2023
Upon entering this business the customer service representative was very unhelpful. Her first response was that she was with a client and would help me in 30 to 40 minutes. This was a long wait time but I am reasonable so I said I would just wait. Then no less than 5 minutes later she states that she could not help me at all because she was with the same client. I ask her is there another place I could go to get some help she said she didnt know. I just got the impression she didnt not want to help me. To be honest I believe it was a race thing. I believe If i had been another person of another race (caucasian) she would been more than happy to help me. Very sad.The Good Feet Store
Date: 03/06/2023
Thank you for visiting our *************** location. It is our goal to provide outstanding customer service to anyone who walks through our doors. We do our best to try and reduce the wait time for our customers by booking appointments, however; simply telling someone we cannot assist them is not part of our standard practice. If at all possible, we would love to set up a time to invite you back and redeem ourselves. If you have found other help elsewhere, please accept our sincere apology for the experience you had in our store and please know that is not our standard of service. If you would like to connect with us please feel free to reach out to our customer service team at *************. Thank you for sharing your experience.Review fromAndrew H
Date: 11/18/2022
1 starAndrew H
Date: 11/18/2022
Extremely overpriced. ********** explained how the "activator" is nothing more than a gimmick. The "maintainer" you can get over the counter.The Good Feet Store
Date: 12/23/2022
Hello ******, We welcome all feedback and are always willing to address any concerns. We attempted to reach you at the contact information we have on file but have not been successful in reaching you. Please feel free to reach out to us and we can address your concerns. Our dedicated client care team can be reached at ************* or ***********************************************
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