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Business Profile

Art Gallery

Lumio Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Gallery.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 tickets for a show being put on by lumio studios in march 16th totalling $157.83.World of Banksy ********. They cancelled the show for Friday April 29th.I requested a refund they said it would be rescheduled to June 14th and told me I would receive a $20 gift card to their souvenir shop.I have emailed them multiple times to ask for a refund and get no response.Please help!

  • Initial Complaint

    Date:06/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 2 tickets to The World of Banksy Calgary exhibition for a total of $106 on Feb 9th. The tickets were issued but the event has not taken place since no location was ever announced. The date was originally April but then resecheduled in June.

  • Initial Complaint

    Date:06/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 10, 2024 $106.58 for 2 adult tickets, 1 child ticket via TicketTailor using my credit card for the event "World of Banksy Calgary"The event was originally scheduled for April 5-7, 2024, rescheduled on April 3 for June 7-9, 2024. The location was advertised as being a secret, to be revealed 1-2 weeks beforehand (not an unusual arrangement for underground/alternative events). The location still has not been revealed. I emailed requesting a refund for personal reasons (prior to realising no location information had been provided) and received only an automated reply.

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased tickets to World of ****** on January 6 for event in April. Days before event they sent an email (after several inquiry emails) saying art was stuck in customs and would be rescheduling to this weekend (June 7-9) with the location to be confirmed. I tried at that point to get a refund, they refused and gave me tickets to todays show. *** sent several emails asking about the location and asking for a refund, no response. Id ideally like a refund but also want to officially file a complaint as I dont want others getting scammed. Thank you.

  • Initial Complaint

    Date:06/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased ticket for a immersive art installation for the street artist ****** on December 26, 2023 for the event schedule originally on Sunday, April 7, 2024. On April 3, 2024 I got an email indicating that the "World of Banksy Calgary event had been postponed until June 7-9, 2024. On the evening of June 7, I was watching a news broadcast identifying this event as a scam and that no location for the event had been identified and that efforts to get refunds had gone unresponded to.

  • Initial Complaint

    Date:06/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lumio Studio sold tickets to an exhibit of work by the artist ******. They never revealed the location of the alleged exhibit and it was supposed to take place today (Friday June 7). They have also not responded to emails so it appears that the whole thing is a fraudulent scam.

Lumio Studio is NOT a BBB Accredited Business.

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