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Business Profile

Car Wash

Eco Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/01/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The eco wash on the corner of 181st and ****** sold me 8 8.00 dollar washes for the price of 4 then around three weeks later raised the price to ***** dollars for the same wash went in to use the third wash on the card the attendant told me the cost went up to ***** for the wash, told him no I bought 8 8.00 for the price of 4 washes he sad to me the owner told him to say well you got a good deal it is what it is....the day I bought these they had a sign at the front that advertised buy 8 8dollar washes for the price of 4 this is not right I would like what I bought.

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horrendous experience at a business that is engaged in fraudulent business practices. They knowingly advertise locations on their website that they no longer own or operate. Countless online reviews tell stories like mine where people were verbally abused and cheated.

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Passenger side mirror got broken during car wash, found out Im not the only one, after reading their reviews on ****** has happened to a few more people, and the management/owner has not taking any responsibility or responded to other clients with the same problem.Ive even stop by and talk to the attendants almost every weeks and it has been two month now

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought several Eco Car wash gift cards and wanted to use it at ********************************* ********, ** ***** location. I just found out this location has changed ownership to *******. I told the employee on 1/26/2025 about the gift card I have. They don't honor the Eco Car wash gift card at that location. I tried to email *********************************************** without a response and called ************ multiple times without anyone picked up the phone.

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used this carwash facility on Sunday September 22nd, 2024 at approximately 4:20pm while ***** was working. As the wash started and my vehicle moved forward toward the first spinning cleaner, it caught my right-side mirror assembly and tore it off completely, damaging the front passenger door, the rear passenger door, the cab and right bedside. There are multiple dents and scratches throughout the right side of my vehicle that need repair. I would like to speak with someone as soon as possible about how to resolve this and have my property repaired. I have tried calling the customer service phone number and it goes nowhere, it keeps on ringing with no option for voicemail. Same goes for email, I have not received any responses since I reached out to the contact I was provided by the manager at the time. Seems like every time I would go pay a visit, there's a new person working there. I have visited that location on 181st multiple times to try and get ahold of someone but seems like there's always someone new supervising, or they would give me the run around. I am filing this complaint against this business for being responsible for the damages sustained to my vehicle that are worth thousands of dollars.

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At approximately 0405 hours on Friday November 22, 20** I purchased a car wash at the Eco Car Wash at ************************ for my black Jeep Wrangler Unlimited Sport, vin # *****************. The Jeeps rear driver side tale light was damaged while going through the car wash. I was issued a customer service record #******** from your employee *******. I also contacted ******* police for footage and they issued case #**-49**2. I would like to be compensated for the cost to repair the tail light. You can reach me by phone or email at anytime.

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/04/23 between the hours of 3:00pm and 6:00pm I took my car to Eco car wash on 169th and ******.An Eco car wash employee directed me to pull my vehicle up on the wheel, he then directed me turn my will left, and then right and again straight After that, he came to my front window and receive my payment for the car wash he then told me to make sure all my windows rolled up and to put my car in neutral I did that and moments later I heard two concerning loud thump and bump noises.Soon after the employee came up to my driver window and instructed me to reverse this was already after the belt had started to move So I reverse my car, and during the process there was more scraping in loud noises happening from beneath my car When I made it home approximately 20 minutes later, I noticed that my car was damaged and there was wires hanging. Also, my electric seats no longer worked.On the following day after the incident I return to the Eco car wash on 169th in ****** twice asking to speak with the manager or a phone number to corporation. No one could provide me with the information so thats why Im reaching out to an attorney and sending this message via email.

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 5th at about 7:08pm I used the Eco car wash located at ******************************************************************. After using the car wash i pulled into the vacuum area to inspect the car because i heard a strange noise while using the car wash. Upon inspection i have found that my rear bumper was torn off and the bumper was damaged. I tried reinstalling it but it would not go back in. I informed the person that was on shift and we filled out a damage report she also took pictures. She said some would reach out. couple days go by i was not contacted i tried call the number on the customer service report but got no luck and could not leave a voicemail. I have tried calling them multiple time a day for the last week and still nothing and cannot leave a voicemail. I have also tried emailing them to the email that is on the paper work but that email returned and could not be delivered. I went on their website and found another email that one worked but no one has gotten back to me. the only option left is to got there but i work and cant take time off during the day when i go after 5pm there is no manager there and they tell me to come back i left my number with them. I just cant reach anyone and they are not reaching back to me. I just need help. I would like them to take this seriously. The car had no previous damages and no accidents the car is straight off the lot. I would like them to give me options to fix the damages they caused. I even tried calling my insurance and the only option i have is to go through my insurance but that will make my premium go up and i do not believe that I'm at fault here.

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday, February 22nd, I came in to have my car washed at the location on ***** and ****** in ********, ******.Sadly, my driver's side mirror was broken clean out of the mount and my paint was scratched.The employee and I both took pictures and I have received a quote of $800 for parts and labor to have the mirror replaced and the scratches to be buffed out and repainted.I have attempted to call and email for an entire week. Calls are not returned and emails will not go through.I've had the work partial done and would like reimbursement.

  • Initial Complaint

    Date:08/02/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 28th I took my car to get washed. Upon entering the tracks I was directed and when the track began I heard a loud pop, upon exiting another loud pop. When I went to vacuum I noticed oil was leaking from my vehicle. Took my car in for a diagnostic and they advised me that my oil pan had been sliced open. I have called and have not been able to reach anyone. Would like to resolve this through the Eco ***************.

Eco Car Wash is NOT a BBB Accredited Business.

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