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Business Profile

Car Wash

Eco Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On june 6 I went **** my 15 *** m4 and their machine rip my front bumper now their Manager ***** ask me to send photos and estimate to their email now they hadn't answer after 2 emails and several calls

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 17th 2022 about 3pm I ran my 2011 **** Fiesta through their car wash. I usually wash my vehicle every other week year around. This time the person directing on the track that pulls the vehicle through the car wash didnt get it lined up properly and something caught the plastic interlining of the fender well and pulled it off. I had to go back inside the car wash and retrieve it and get a employee. Filled out a form and sent a photo. I have been calling and calling and email after email but no one from the company will get back to me. I havent been able to get ahold of anyone from corporate. They still have the car part at their car wash ( **** ******** ******** ****** ***** I paid $10 for the premium wash

    Business Response

    Date: 04/26/2023

    Hello 
    the customer service form you filled out with one of team members .

    pls send a copy so I can look up .

    please provide 

    Day and time of alleged incident pls 

    mans was location

     

    that should all be on the *** form .

     

    and I will look into 

     

    Thank you 

    Eco Car Wash 

    *****************;

    ******************************* 

    Customer Answer

    Date: 05/01/2023

    *********************;
    PO Box 80926 
    ******** ****** 97280
    *********************
    2011 **** fiesta 
    *****  
    ****** 
    CU *****

  • Initial Complaint

    Date:03/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went through this companies car wash at *****************************************************. The machines ripped off my passenger side mirror. I went to the attendants and they said that this was the second one today and that the sensors were not working properly. I filled out the company paperwork provided and turned it in. I have yet to hear from anyone after emailing many times. The number provided just rings and rings then goes silent. As of now, I am getting quotes on how much it will be to fix my mirror.

  • Initial Complaint

    Date:09/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yesterday, 8-31-22, at 230pm, TGE wash track/machinery ripped my back driver side bumper off. An employee tried to press it back into place, but the locking portion of it was broken clean off and it will not stay in place. I have made every effort to **ntact this ** via phone, email, and social media and have not received any response back.

Eco Car Wash is NOT a BBB Accredited Business.

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