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Business Profile

Cleaning Services

Otter Commercial Services
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Otter Commercial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My business engaged this company for services. My business closed and went bankrupt a few months later. There was an outstanding invoice on the account from this business. Someone over there changed the invoice recently and sent it to my former manager and put his name in the Bill ** section but on the same invoice, fraudulently changing the invoice to go after a person because the company that engaged the services doesnt exist. They tried issuing a bill to a former employee who called to arrange services on behalf of the **** The *** is liable for company debts. They altered an invoice and sent it to a former manager thinking they would be able to shake someone down for money. I notified them how this is illegal. This business cannot collect on an invoice for a business from a private party manager. This business is never to contact former employees, managers or the company again.

      Business Response

      Date: 01/17/2025

      Good morning.  We, Otter Commercial Services, cleaned the hood system at Manu Oculta on April 3, 2024 - scheduled by **** ****** (work order attached).  The invoice was emailed to *********************** on 4/16/24.  Calls and emails were made to take payment following but without success.  On November 8, the invoice and a pre-collection assignment letter was emailed to *********************** and also mailed to the name and address listed for the Registered Agent of the business(Secretary of State ******************** attached)(invoice attached).  The name listed with the State of ****** as the Registered Agent is **** ******. We have not received a notice of bankruptcy by mail or email from the ***********(**************************); however, **** Pervisi sent us an email(dated Nov. 10, 2024) discussing their companies financial woes and that they were closing.  Due to this, we assumed that we would not be able to collect this debt - and entered this as a loss in our accounting program.
      Over 2 months after we ended our efforts to collect the owed debt, we started receiving negative emails(1/15/24) from  **** Pervisi from the email address that we have on file for this customer:  ***********************.  The customer complaint from **** Pervisi (who is not listed in the Secretary of State ********************) has no merit since our actions have been ethical, standard, correct.  Mano Oculta did receive services for which they did not pay - which is the only entity that has wronged another.

      Customer Answer

      Date: 01/23/2025

       
      Complaint: 22821940

      I am rejecting this response because: The registered agent is to receive service of process. It is not to receive debts of the business. Changing the name from the business to the Registered agent (a former employee of the ***** months after the service, is not a normal or regular business practice. Manipulating their own accounts receivable for a business debt by trying to pin it on a former employee is illegal collections actions. 

      Sincerely,

      **** *******

    Otter Commercial Services is BBB Accredited.

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