We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Commercial Manufacturers

Gerber Gear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Manufacturers.

Complaints

This profile includes complaints for Gerber Gear's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gerber Gear has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 69 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a knife from Gerber for my husband. Shortly after wearing it, a s**** fell out that holds the clip onto the knife so it can be attached to a pocket. I reached out to Gerber to purchase a new s**** and was told they cannot sell it to me but a warranty claim would take care of the issue. A month later I still have not received the part so my husband can wear his knife. Gerber customer service goes dormant and doesn't respond to my emails and there's no number to contact. I've submitted a warranty claim as instructed and they have yet to handle this issue. All that is needed is a tiny s**** to fix the clip so the knife can be worn. I'm not asking for a new knife, just a tiny s**** and even offered purchasing it. The s**** is not one you can purchase at a hardware store. At this point, I would like a full refund if they will not fix this problem by providing the s**** Please note the knife cannot be worn because the clip is too loose and when it falls off the pocket, the knife opens immediately. (This is a flaw in the knife as it's a huge safety concern)I will attach a photo of the item, receipt, first email submitting the warranty request and the last email I sent on June 16th. I still have not heard anything back.

    • Initial Complaint

      Date:06/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a $190.00 knife that is supposed to have a lifetime warranty and it broke before I could even use it, which says alot about Gerbers made in ***, I've tried to contact them multiple times and only get an automated email that says ok we about it, no response on what's going on. I can't get ahold of anyone, terrible customer service all I want is my knife replaced

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a top of the line (at the time of purchase) folding knife from Gerber. It is now falling apart and Gerber says they do not have parts to repair it. This knife has been my EDC for decades and is no longer manufactured.Since it has a lifetime warranty and cannot be repaired, I have asked the company to send me a replacement or a check so I can find a replacement myself.They sent me instructions on how to return my knife but I refuse to do that without a guarantee of compensation or a suitable replacement.I checked their offerings and only one knife is a comparable replacement (the 06 Auto) and they told me they will not provide that to me.They offered $150 in credit ONLY so I would be sending my knife in and receiving nothing - no replacement, and they do not make one that is comparable (that they will sell or send me).This is beyond irritating, since I have been using that knife everyday for 30 years.

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the ComplEAT Camping Cook Set. Upon delivery, I noticed a dent in the pot and that the handle rivets were damaged. I contacted customer service and was asked to send a photo, which I did but since then, I havent received any response.While I do like the cook set itself, this experience has made me lose trust in Gerber Gear. I've come across too many similar stories of customers being ignored when trying to use the return policy or lifetime warranty.

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Submitted a warranty claim through the venders website at ******************************************************************, however, have yet to hear back from anyone to have the protective sheath replaced & or warrantied out. I have attempted to call & get an update, however the customer service phone line ********************** has leads me back to the website. Geber Case Number: ********.

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid over $100 for a nice pocket knife thinking I was getting a high quality product. After a short time it started falling apart and screws falling out. I submitted a warranty claim on 2/2/25 and Gerber sent an automated response with case number ********. I emailed them more details and pictures on 2/16/25. I have since followed up by email on 2/26/25, 3/2/25 and again on 3/10/25 with zero response from them. I have tried calling every phone number listed online and even sent them a ******** message. Its impossible to get ahold of them and they are not responding to any emails. Endless counts of other people are experiencing the same thing after a quick online search. I now have had to purchase another knife since they arent responding to my many attempts to get this one fixed. Terrible warranty process and zero customer service.

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted an online claim on 12/24/24 under the lifetime warranty with Gerber Gear for my stainless steel blunt nose MP600 multiplier that I purchased in 1993 at *************** Sporting Goods in **********, ** because the slotted screwdriver blade snapped at the pivot s**** and cannot be repaired. Photos were included with the submission. I received an email acknowledgement on 12/24/24 assigning claim number ********.The Gerber Gear website states in the **************** section that average warranty response time is ***** days. When completing the online claim form, additional information is provided stating that the claim time is delayed to 6-7 weeks due to a "new system." I have not been contacted in over seven weeks, so I am requesting help from the BBB. I have not been able to receive an update from Gerber Gear.I notified Gerber Gear that my knife is not repairable for two reasons. First, the broken blade on my old version of the knife is no longer available. Second, the pivot s**** is stripped. I have requested a replacement stainless steel needle nose MP600 without replaceable carbide wirecutters to match my current knife as closely as possible. (I would prefer a blunt nose stainless version without replaceable carbide wirecutters, but do not see that available in the online catalog. I don't want a black one. I don't want replaceable carbide wirecutters. The needle nose seemed to be the best option of what is currently available.)I am a staunch advocate of Gerber knives. I am hoping that they will send me a replacement for the broken one.BBB, thank you for your help.

    • Initial Complaint

      Date:02/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to at least return a defective product. Ideally I'd like to exchange it for better model that actually works. I am willing to pay for the difference.

    • Initial Complaint

      Date:12/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, attempting to do a basic item refund and return for a knife purchased from Gerber Gear in ****** , ***. I have followed the *** process on the website and made 3 attempts to contact them for a item return and refund in the timeline using the email they gave. No response from ************************************ , they also are running a broken website that when you submit a claim it just says 'Ooops something happened' *******************************************************

    • Initial Complaint

      Date:12/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'll start by saying it's very disappointing that I'm even having to write this review. We have been a loyal family of many Gerber and fiskers products. We have always given praise to the products that we have used. In the few circumstances where there was an issue, the issue was very quickly dealt with. Unfortunately, it seems that things may have changed. I contacted Gerber Gear 8 months ago about a pocket knife that I carry on a daily basis. The knife is generally used to cut fruit and food from my lunch. The knife doesn't see hard work, and it didn't get abused. I was cutting an apple at work on slab of wood when the entire tip snapped off. It was very strange to me when it happened. Upon taking a better look with a jewlers loop I had at home, you can see imperfections in the metal. It seems to me my knife had a factory defect. So I took the time to go online and fill out a warranty claim. This was 8 months ago now and I still haven't heard anything back. I ended up filling out a second claim and again heard nothing. The phone number that is provided for customer service gives you the information to go online to make a claim and then quickly disconnects the call. It is very disappointing that a once reputable company is now treating their loyal consumers in this manner. I was simply looking for a replacement, not empty promises. I'm hoping Gerber Gear sees this post and decides to make this right.

    Gerber Gear is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.