Reviews
This profile includes reviews for OnPoint Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 28 Customer Reviews
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Review fromMichael M
Date: 05/24/2023
1 starMichael M
Date: 05/24/2023
Been a customer for over a decade and recently customer *********************** has really gotten bad. They recently took online banking offline for 3-4 days (announced, that's fine, I dealt with it) but as a web developer myself, I don't allow any downtime if I can help it. Whoever made this decision should not be with OnPoint anymore. It really hurt a lot of people and businesses. A month later I still cannot access my business **** information online. They just figured it out today after numerous messages over the last 19 days. But they can't tell me when I'll have access again. Took 2 hours of phone calls where the last person was really passive aggressive and that basically was the last straw.Again there should be consequences for poor business decisions and that consequence is me taking my business elsewhere. Looks like I'm not the only one.
OnPoint Community Credit Union
Date: 05/25/2023
Thank you for providing your review. To better assist you, please provide us with your contact info and details about your feedback here: ******************************************************************************;Review fromTiana P
Date: 05/23/2023
2 starsTiana P
Date: 05/23/2023
I've used this bank for years and it has gone so far downhill! ATMs often don't work, and they keep your cash or checks.. then it takes two weeks to finally post to your account. Now, when you do make a deposit it takes days! until you can actually use your money. I'm old, my income has dropped and I need my money. And if you have to go in? Customer ********************** is so phony friendly, Id rather you didn't talk to me at all! I'm leaving!!OnPoint Community Credit Union
Date: 05/25/2023
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Date: 05/22/2023
3 starsnorma m
Date: 05/22/2023
Just spent 45 minutes on the phone. I was trying to make a payment on my credit card. Will not use this system again.OnPoint Community Credit Union
Date: 05/23/2023
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Date: 05/22/2023
2 starsMark D
Date: 05/22/2023
I feel strongly the OnPoint Community Credit Union has become very indifferent and downright disrespectful to its customers. I have been an OnPoint member since **** when it was still ******** Teachers Credit Union - 30 years! Up until fairly recently I have been satisfied with the services I have received - I hold two mortgages and and have numerous other accounts and all has generally gone pretty smoothly. HOWEVER, the customer ********************** via phone has become truly awful and there are no signs it will improve - it is actually getting far worse. Today I finally reached my limit with OnPoint!! Here I am on the phone with an agent who has a terribly scratchy line and an attitude that oozed "I don't really care". She transferred me to another agent who could help with my question. I spent quite a bit of time with her, then the call drops for the usual unknown reasons. Can't the credit union even have the decency to call me back rather than have me spend another 30+minutes going through the hoops again? Show some respect! It's the same old story - once an organization gets too large its customers suffer...OnPoint Community Credit Union
Date: 05/23/2023
Thank you for providing your review. To better assist you, please provide us with your contact info and details about your feedback here: ******************************************************;Review fromLauren H
Date: 03/27/2023
1 starLauren H
Date: 03/27/2023
I have had Onpoint CCU for over 25 years, back when they were ******** Teachers Credit Union. This year I took out an OPCCU **** credit card. I was never told I would have to call and set up auto payment, that it could not be done in their (come to find out- archaic) App. So I call the number on the back of my card to set it up with a rep. 3 phone calls and 3 phone numbers later I finally get to the right agent to help with that apparently sophisticated process. He was very monotone not pleased with his job. Which I dont blame him. However my real issue come in here:I could not set up auto payment on my own. I had to rely on someone else to do it. More, there is no evidence provided (via confirmation number, email, or notation in my information on the app) that it has been set up. So I have to take it by blind faith that my finances are in order by a perfect unfriendly stranger on the phone. What is that?I would like an apology, and I would like your MO upon signing for credit card to make this clear to all future clients. I would also deem it appropriate and ethical for onpoint to empower and update their app for their customers to be able to manage and see changes to their bill pay reflected to them in their information. How archaic ! Get with the program. And pls retrain mr nice guy.OnPoint Community Credit Union
Date: 03/29/2023
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Date: 03/07/2023
1 starVery sketchy operation. They tried to gain access to my credit report (not necessary for a checking account) and lied to my face about trying. Glad my credit is frozen.Super incompetent clerks and just dishonest all aroundReview fromApril A
Date: 01/24/2023
1 starApril A
Date: 01/24/2023
Charging people $30 overdraft fees for paying an item, that would only result in being **** in the hole, is frustrating and only makes it harder on struggling families. Do better.OnPoint Community Credit Union
Date: 02/13/2023
April,Thank you for sharing your concerns. We would like to review your account. Please provide additional details here: **********************************************************************************************************Review fromTracy G
Date: 07/23/2022
3 starsCredit union garbage. Never again will I join any credit union. Brick - Mortor for me!
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