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Business Profile

Ecommerce

Inadot, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people are still charging my card I sent proof and they never refunded my money. They are scammers.!!!!

    Business Response

    Date: 09/03/2024

    We did refund this customer and the plan was already cancelled. 

  • Initial Complaint

    Date:09/02/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didn't need the website as it wasn't generating money and was just costing me money. I didn't have the time with my schedule to bring it up to par, so I looked up how to cancel. I learned I had to email a request. I did so, and was offered a discount. I didn't take the offer. I left it alone and waited. That was August 23rd that I received his response. This morning I was charged for another month. I tried calling and it went to answer machine and I left a message. I also sent an email. I called a second time to no avail. I just want a refund and to cancel the website. Please help.

    Business Response

    Date: 09/02/2024

    I called the owner back and assured him that his refund was processed. Everything has been taken care of.

  • Initial Complaint

    Date:08/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have used inadot for almost a year and switched to annual. I put my card info in and they keep charging me $0 and locked my account and won't let me do anything even though *** tried to pay several times and I know my balance is good. Honestly a dog s*** website service with unreliable service and owner. Ive spent time making this site for my business and its a huge waste of time and money. ( I payed several subscriptions prior to trying to upgrade my sub). Theres no where to contact them and even so I'm completely locked form clicking anything on site but pay balance which Ive done 3 times now! This site is trash!

    Business Response

    Date: 08/10/2024

    ****************** is under a free trial, which has expired. The account is locked due to failed payments.. Inadot isnt a free service. If you want to use the service, make sure your bill is paid like any other online service. Nothing new.

    If youre having issues or have paid your bill but cant access your account, please email *******************************

    Thank you!


  • Initial Complaint

    Date:08/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Monday, August 5th 2024, I subscribed to a free three day trial with Inadot. Not even a couple of hours later I realized I didnt need it at all. The only way to cancel this subscription was to contact them through their email. I tried to contact them the same day the trial was activated and got no response. I tried emailing them multiple times and still havent gotten a response over the course of a couple of days. The trial sets to end on Thursday, August 8th 2024. I have a day until I get charged again and I need it to be cancelled.

    Business Response

    Date: 08/07/2024

    Our support staff responded back to the customer via email and I, the owner, responded to him on live chat. We resolved this issue and didn't leave the customer hanging. Hope all the best for him and his music career.

    - ****

    Founder | Inadot, Inc.

     

  • Initial Complaint

    Date:08/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Inadot *** has been charging me for a beat store that I did not use or ask for and tried to cancel once first payment was taken out and then they keep charging me and more than in 30 days over and over again ..I want my refund now ..they took money juky 26th as of recent and again today August 19th

    Business Response

    Date: 08/20/2023

    We searched for any emails from this customer and have found none. We also checked all of our social media channels and have no emails from this customer. This user has been using our drag & drop web editor. His Beatstore link can be found here, 

    **********************************************************

    Because they reached out here, we've already cancelled their plan. Once again, we have no emails from them whatsoever. 

  • Initial Complaint

    Date:08/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In march 2023 i decided to start promoting and selling my music with inadot. Went with the most expensive feature they had and paid $360.In the plan they included an app of your own which that was the selling point for me. After 2....3 weeks there was no activity on this front and when contacted they told me they have some problems with the apple platform and they couldn t deliver the app feature.I asked them about the timeframe of this problem being solved and they had no clue and since i wa there for the app in particular i asked them for a refund because they couldn t deliver what was promised in the plan. When contacted on fb messenger **** the owner told me they could only refund me half of the money as a one time courtesy. I said ok but had nothing from them for like maybe a month in. After many attempts to contact them with no response i decided to escalade this with pay pal but because of insufficient proof they decided to give the winning case to inadot.I contacted **** and his team again and they told me basically that they won the case and they are not gonna pay me anything back. I So after i lost $360 and no refund i decided to write in here and see if someone can help or at least to raise awareness about this so called company. I felt like i ve been scammed .Thank u for your time

    Business Response

    Date: 08/06/2023

    This issue was already escalated to the payment processor, PayPal, where we won the case. It was closed and favored to us due to the customer making completely false accusations. 

    Business Response

    Date: 08/06/2023

    Case was already closed with PayPal and favored to us. 

    Business Response

    Date: 08/06/2023

    Attached screenshot of favored dispute resolution.

    Customer Answer

    Date: 08/13/2023

     
    Complaint: 20429209

    I am rejecting this response because there's no reason for me to lie. Why would i escalade it further?... u make no sense. Here's the proof we messaged on fb messenger and of course after 3 weeks of ignored emails and no response i had to take it further to PayPal which for some strange reason didn t let me upload these and the case was awarded in your favor. The idea is that u scammed me for $360 without no services in return or the $180 refund promised. 

    Sincerely,

    ***********************

Inadot, Inc. is NOT a BBB Accredited Business.

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