Complaints

This profile includes complaints for PacifiCorp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PacifiCorp has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PacifiCorp

  825 NE Multnomah St Ste 2000 Portland, OR 97232-2152

• 

  Rocky Mountain Power

  PO Box 25308 Salt Lake City, UT 84125-0308

• 

  Rocky Mountain Power

  PO Box 25308 Salt Lake City, UT 84125

• 

  Rocky Mountain Power

  1407 W North Temple Ste 120 Salt Lake City, UT 84116-3187

• 

  Rocky Mountain Power

  1407 W North Temple Ste 120 Salt Lake City, UT 84116

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday June 21 2025. Rocky Mountain Power surged their power lines. This caused the power in my house to be fried and causing my breakers to be replaced. I reached out to an independent electrical company to come evaluate. (Also at this time I wasnt aware of what happened) they informed me that the power company pushed the power surge and fried my systems. They helped me reach out to Rocky Mountain Power and get someone to come and assess the damage and to install a bypass. They arrived fairly quickly and told me that more techs will be arriving either that day or the following day (Sunday). I called on Sunday and they said that indeed someone was supposed to arrive. Instead I received an email saying that the work has been completed. I called back and they told me that the work isnt finished and some is still arriving. Since then Ive been calling to get updates. My house currently doesnt have full power. I have solar panels and those are providing me with lights. Ive had to throw away all of my food in my fridge and Im not able to cook anything because I dont have a stove/oven. I have yet to have a person arrive to my house which is currently sitting at 91 degrees. Im a vet with PTSD and havent slept since Saturday. Im to my breaking point.

• Initial Complaint

  Date:06/09/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/27/2024 Rocky mountain power had a crew cutting tree limbs in the alley and they dropped one over the existing power line and they are refusing to pay for damages I took pictures the day of the accident and they failed to comment about the accident that day

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/28/2025 I received a letter from Rocky Mountain Power stating that I owe them $122.01 for an address that hasn't used power in 4 years. They are threatening to send me to collections. I have a feeling they might be doing this to other people as well as myself. I don't appreciate companies trying to profitier off of people who are on a fixed income.

  Business Response

  Date: 06/06/2025

  I have attached the company's response to Mr. *********** complaint. 

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 3 months ago Rocky Mountain Power let **** ***** install a line pole in my driveway.They moved a pole from the street side of the sidewalk onto my property and 2 feet into my driveway (gravel driveway) This is at a rental home of mine at ******************. I called the city and was told they did not even have a permit to do it.This is unacceptable and I want the pole moved!The old pole that was on street side of the drive way had been hit so many times over the years they recently installed a new 1 now they have even made it worse because it actually in my yard,THERE IS NO EASMENT THERE! **** ***** from Rocky Mountain Power told me basically F**** Off.

  Business Response

  Date: 05/13/2025

  Please see the attached response letter from the company. Thank you

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23312864
  
  I am rejecting this response because:

  I need proof that a Survey was done.  I have been doing my research with Weber County **** They have found  no such Survey been found. Remember this is in *************  ***** is just a City within the County.  All Surveys are recorded with ******************

  Also the pole in question can be Moved to the ***************** (2 Feet East) of my property. If you would have done a Survey you could have seen that spot will work. Also was never contacted by any one about putting a pole in my property. 

  When I called the City Engineer his advised me you did not even had a permit..... BUT somehow you got that permit in an hour?  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 05/23/2025

  We have attached a copy of the company response for your review. The company will provide a number to the City of ***** where Mr. ******* can call to validate the permitting and the road right-of-way
  determinations for this project. The company expects to have this information for Mr. ******* next week. Thank you.

  Customer Answer

  Date: 05/24/2025

   
  Complaint: 23312864
  
  I am rejecting this response because:

  You can see clearly that NEW pole is in my Right-Of-Way (ROW) (see picture)

  ********** DID not give you permission to install pole there.

  The pole could be moved to the ********** corner on the fence line and it will solve the problem. (see picture)
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 06/03/2025

  The company's response has been attached for your review.

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23312864
  
  I am rejecting this response because: I have also talked to Ogden city Several times but that does not mean you can Block my ROW.

  This Photo clearly shows your pole blocking the driveway.

  YOUR guys said to me when I had Police come that "the pole can be relocated but they needed to connect wire that day"

  That pole can be relocated and would appreciate your cooperation in moving it. They even staked it out where they could put pole and the stake is still there to see.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/23/25 Had a notice left at my door after I thought was a power outage to be told it isn't and they stated for missed payment and I called and now telling me after having them for several months they had added a deposit to my account without my knowledge and in order to have it turned back on to pay ******* and I asked for an arrangement and they refused to give me one and told me to go to lieap which doesn't accept applications right now since that closed in February and none of the resources I have in town have any funding and I have small children in the home.

  Business Response

  Date: 04/23/2025

  Rocky Mountain Power contacted ******** ******* regarding her complaint and negotiated a mutually agreeable solution to restore her service.  The service was restored this afternoon, and Ms. ******* agreed to payment arrangements that will satisfy her debt.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pacific Power does NOT adhere to proper SAFETY PROTOCOLS, NOR DO THEY TELL THE ****** Their person came and switched out a 'dumb meter' with a 'SMART METER' and then as he did this, did not knock on the door, did not ring the doorbell, just jerked the meter out and slammed in the new one so hard the house shook. Well, first, this is not a good idea for two reasons. 1.) serious injury or DEATH can occur when TWO HANDS pull a device that has 'unknown' leakage current when it's attached to MAINS POWER, which in this case is 220 v.a.c. Hence, potential ELECTROCUTION could occur as the leakage current goes thru both arms across the chest, into the heart. Not a good plan. Second, it could have damaged devices in the home or even in the extremis, started a FIRE had something not liked the TRANSIENT the sudden removal generated. Had the 'slam' not awakened me when the meter got slammed into the socket, I would have likely not known until I saw my clocks all WRONG. I tried to catch the person before they left but they were gone so fast I had no way to do so. All the way around this was a stupid and moronic idea. So, I filed a formal complaint recently because now they say that my SMART METER requires a person to come read it. Really? Since when did this model smart meter have no ability to wirelessly report the energy use? Their 'customer **** said that SMART METERS CANNOT BE READ WIRELESSLY in State of **********. Again, not a very accurate nor true ************, I took this up with the UTC clowns, who sent me ;"not a problem, GFY!!!" report. As the home owner, I am potentially responsible for the INJURY OR DEATH of anyone who gets injured or DIES on my property. This is a fact of LAW.I have worked with HIGH VOLTAGE equipment above 120kv since 1973 at an EXPERT LEVEL. I have designed HIGH POWERED DOPPLER RADAR modulators. I need the Utility to INDEMNIFY ME because they do not adhere to ANY SAFETY PROTOCOLS and MUST NOTIFY ME before WORK here.

  Business Response

  Date: 03/20/2025

  Hello ******,
  
  Pacific Powers priority is the safety of our employees, our customers and the public.
  
  Part of *********************** commitment to safety is to ensure that equipment and clearances are maintained and comply with all Federal, State and local laws and regulations to promote safe continuity of service to our customers. Unobstructed access to the meter for the purpose of safety and, when the meter cannot be read remotely, for the purpose of meter reading is required.
  
  We have verified that your meter is not a smart meter or a meter where the company can read your meter remotely. Your meter requires us to manually read it each month. The company currently does not have smart metering available in the state of **********.
  
  We apologize the inconvenience that our monthly meter reading may cause.  Please call us directly as ************** if you have further questions or concerns.
  
  Kind Regards,
  
  Pacific Power Customer Advocacy Team

  Customer Answer

  Date: 04/15/2025

  Non truthful response by them.  Not acceptable.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This power company installed a "smart" meter on my home a while ago. Soon after my power bill spiked. It wasn't until I threw a fit and showed the numbers about how much I was being overcharged. Magically my bill dropped by about $60/month. Now the power keeps shutting off and then on. It happens every week. I emailed them and they promised to investigate within 1 business day. Well, its been 5 and no one has been here, no one has called and I've been ignored. They need to fix this immediately. They're raising the rates like 18% and providing worse service.

  Business Response

  Date: 01/21/2025

  Good morning,

  On Thursday, January 16, 2025, our local field operations manager ***** called Mr. ***** and left a message explaining the reason his lights flickered. There were some underground faults on the circuit that services his home and the flickering he experienced was the recloser operating. ***** provided his phone number when he left the message and advised Mr. ***** to contact him directly if he wants the company to install a recording voltmeter on his house to check for any other issues.

  Thank you, 

  **** ****

  Customer Regulatory Analyst

   

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overcharged by ***. In December ******************************************************************* the hospital from early morning on Dec 12 to the late night on Dec 22. The heater was completely turned off. I called them today Jan 6, they offered no solution, no discount. I wish to be contacted by their management. I think I was charged too much for this month.

  Business Response

  Date: 01/09/2025

  Mrs. ************, 
  
  It was nice to speak with you on the phone to discuss your billing. We discussed how we tested your meter, and how the results were within accuracy standards. We also discussed your daily electric usage from the last billing period from November 27, 2024 to December 31, 2024. The usage during this billing period is relatively higher than the fall months due to the use of electric heating, despite the unoccupancy of the apartment for approximately 11 days recently. We also discussed how to do an isolation test to determine the impact of your electric heating on your bill. 

  As discussed, we will have an energy advisor contact you within 10 business days to review how you may be able to reduce your energy consumption and, if interested, assist with helping you complete an isolation test to determine how much your electric heating is impacting your bill.

  Please contact us directly at ************ to let us know if you still have concerns or have any additional questions.
  

  Thank you, 
  

  Pacific Power Customer Advocacy

• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have closed an account with ****** ********************************************* back in July, 2024 and have gone back and forth with them trying to get them to stop billing us for months now. They have assured us that they have closed the account on several occasions and even have credited us back a just over $7.00 to rectify the account and then assured us that the account was closed. Now, months later it is now December and we have three related charges for the same account that, now closed, we can't even log in to pay. We received a letter in the mail claiming we owe them $10.58, they have sent that payment to collections now for an amount of $12.92 (incurring charges with the collections agency) but when we call ****** Mountain Power to contest the charges, they actually say that the amount owed is $14.73. Note that this number is not represented anywhere on any forms of documentation of billing that we have received. There should also be no reason to bill a client after the account is "closed" and we are told we will not be receiving any further billing. Their justification for this new charge is a "fee for closing the account" this was not disclosed to us upon closing the account and once the account was closed and we no longer had access to the old account number there would have been no way for us to pay that even if we wanted to. We have talked with ******* who's staff number is *****, and was told that her supervisor Ebgarbo was not available. She was also not interested in giving us his staff number to fallow up with him. We are frustrated that a random charge they say is for "closing the account" is going to collections when they can't even tell us why the number they say we owe does not reflect the number given to the collection agency. Additionally we don't think they should get to charge us for "closing an account" when it appears they are incapable of doing so.

  Business Response

  Date: 01/13/2025

  Good morning,

  I apologize for the delay in our response as I was out of the office unexpectedly last week. On January 2, 2025 - A credit of $14.73 was applied to Ms. ******** account and the collection agency was notified. We apologize for the confusion this has caused you; your final bill should have been better explained when you contacted our agent. If you have any additional questions or concerns, please contact our call center at **************.

  Regards,

  **** ****

  Customer Advocacy and Customer Service 

  Customer Answer

  Date: 01/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good luck figuring out your closing bill.On 7/30, I closed my account.On 8/1, I received a closing bill.On 8/25, I received a final bill, both via mail and email. On 8/25, 8/27, and 8/31, I logged into my account. ********************** confirms these logins, however, as of 8/25, my account showed as closed and inactive with no way of paying my bill. I called Pacific Power on 8/27 and 8/31, and was not able to get through.On 11/6, I received a call from collections about my closing bill. I called Pacific Power, who confirmed my phone number, and said I would have gotten multiple calls about the bill before it went to collections, but because so much time had passed, they have no records of the calls (but still have records of my logins...), and, of course, since it's already gone to collections, they also have no ability to pull up any other details of my account, but they did confirm that because the calls are automatic, there were no voicemails left.This is super frustrating, because while it's on my ADHD for not remembering to call again, it's pretty hard for me to remember if I'm not being contacted. I received zero calls from Pacific Power after 8/1, and zero emails after 8/25. Since I know Pacific Power responds to these complaints, I would like to know how Pacific Power deals with accountability around customer service if they operate as a monopoly.

  Business Response

  Date: 11/12/2024

  We have been unsuccessful with contacting customer by phone.We have emailed the attached response to the customer. Please have customer contact directly at ************ to discuss a resolution.

  Thank you,

  Pacific Power Customer Advocacy

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22521450
  
  I am rejecting this response because:

  Pacific Powers claim that they were unsuccessful in contacting me is not accurate; I was contacted 4 times, I was misgendered and deadnamed by 2 separate people, I explained that the only acceptable response to this issue was a correction of my credit report, which they cannot do since they already sent this to collections, and so what I expect is an apology. If said apology is not forthcoming, then I request that Pacific Power end communication with me regarding this account immediately. This disrespect and unprofessionalism is simply not acceptable for a business to be engaging in.

   

  Also, I notice that those contacting me left voicemails; why do you only provide automatic reminders for overdue accounts, which do not have the ability to leave messages, if your agents are, in fact, capable of leaving messages?
  
  Sincerely,
  
  Ember