Complaints
This profile includes complaints for Afton Tickets's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Two tickets were purchased online for the Long Island Pet expo, which was marketed as being for Rabbits. Upon walking in, there was nothing close to what it was advertised as. Mostly non-pet related trade booths. I actually thought I was in the wrong place at first. When I asked staff where the rabbit events and booths were, I was told there were none. Walked right out. Waste of $33.38, of which I would like refunded.
Business Response
Date: 03/03/2025
Hi ****, so sorry to hear this. It appears this complaint doesn't have anything do with us directly as this is an event related complaint and not a ticketing issue. We (Afton Tickets) don't have any control over how our event organizers market or plan their events, or if a certain vendor they booked cancels or does not make an appearance at the event. So this is definitely feedback that the event organizer needs to hear, I will certainly pass this along to them myself. That said, it never makes us happy to hear that a customer that purchased ******************** from us is unhappy (even if we don't have control over this particular situation). I am going to contact the event organizer directly and make sure that you get a refund. Please reach out to our support team if you have any additional questions about this issue and you can reference that you spoke with **** from Afton Tickets here. I hope your experience with us was good, even though the event had no rabbits. Ill make sure that I get this issue resolved for you - and hope that you have a great week!Customer Answer
Date: 03/04/2025
Complaint: 23009579
I am rejecting this response because:Until I receive a refund I will keep this case open. While I understand you claim youre just the company that sells the tickets, payment was made to your company for this event. Please advise as to the response from the event coordinators and how they wish to proceed before I take the issue up with my credit card company. Thank you.
Sincerely,
**** RBusiness Response
Date: 03/12/2025
Hi ****, we contacted the Event Organizer just like I said we would, and good news they approved a refund. Your tickets have been refunded on our end, email ********************************** if you have any questions about the refund. You should have a received an email about it. It's been refunded back to your card on our end, it may take a few days for your bank to release funds. Thanks!Initial Complaint
Date:10/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased tickets to scooped ice cream festival ********* on 25 June 2024. On 15 August event organizers, via email, cancelled event and promised to issue refunds. On 16 September I contacted, via email, afton tickets stating that I had not received my refund; no response received. In conjunction with my email, I visited the scooped ice cream festival's instagram post announcing the event cancellation and left a comment asking if anyone else had not received their refund. On 17 September I received an email from ******** events ,via afton, stating that my refund had been processed.On 27 September at 0920, I again emailed afton stating I had received no refund. I subsequently went back to the event's instagram post and learned that another patron had received the same 17 sept email and had not received a refund yet. At 1052 on 27 September afton tickets responded by simply stating that my refund had a been processed on 17 September and was it was now "going through [my] bank."My bank, **********, has so no record of any refund being issued.Business Response
Date: 10/24/2024
I'm so sorry about this *****. Long story short, the event organizer used their own payment gateway and told us that they had an issue with their merchant processor and your refund got stuck. We are unable to do anything on our end to expedite that. However I just emailed you directly and am happy to just send you a refund out of our own pocket since you've been waiting so long. Ill wait for you to reply to my email, but rest assured even though this specific refund issue is out of our control and out of our hands Im more than willing to get you these funds.Initial Complaint
Date:10/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 24th I purchased tickets for an event to be held on August 31st through Afton Tickets. I received an email from Afton on August 15th that the event was cancelled and a refund would be issued in 30 business days. On September 17th I received a email from Afton saying that the refund had been initiated and I may take up to 10 business days to receive it in my bank account. After 10 business days, in August 30th, I still hadn't received the refund so I contacted my bank. My bank said they had not received anything from Afton. I contacted Afton on that same day and let them know I had not received a refund and asked them to look into it on their end. They responded the next day that they could nothing after a refund was sent and gave me the refund transaction number. I contacted my bank with that number and they stil do not see a refund.Business Response
Date: 10/07/2024
****** I'm so sorry to hear this, and understand it was frustrating. This transaction was refunded on Afton Ticket's end back on Sept 17th, 2024 at 8:16 AM. However, for this event the event organizer's payment gateway was used. Once the refund is issued on Afton's end, we do not have control over the transaction if the clients payment gateway was used. When we queried the status of the refund using Stripe API, it still shows in 'Pending' status without any reason code. So we need to contact this event organizer and ask them to contact ****** and get info about why the refund is pending on ******'s end within their account. Thank you for bringing this to our attention. We retrieved the refund receipt url using this event organizers Stripe API. See the receipt link: below ***************************************************************************************************************************************************************
We will contact this event organizer now and make sure they get this taken care of. This is not something we've seen before, and we will ensure that our customer support team here at ******************** is aware that this rare edge-case can occur and how to handle it with the customer in the future. Please contact us at ********************************** if you have any other questions.Customer Answer
Date: 10/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:07/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered one ticket to ******* in *****. Ticket ordered March 3, 2024. Receipt states tickets will be shipped. I have not received ticket. I have contacted business via email and phone. Today, was given a **** shipping number, and told the ticket was sent Monday. **** link states label was cancelled. I paid over $400Business Response
Date: 07/29/2024
We are so sorry to hear about this and any frustration caused by the problems with shipping. For the ************************* concerts, we handle the online ticketing for the ********** but the ******** is actually in charge of the shipping and fulfillment of the physical tickets. I will escalate this immediately and make sure that manilow fan club contacts you directly to get this resolved. They always strive to make sure that your experience is top notch, and I will do all I can to get this taken care of.Initial Complaint
Date:07/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase for tickets about a year from now. Everything went smoothly. I had to provide an email address to receive my tickets, however, and about 4 months ago, I began to receive unwanted messages advertising other events that I have no interest in. I did not sign up for this mailing list as I have not done business with this company since 2022. This wouldn't typically bother me, but in this case, there is no option to opt out of the spam emails, and no support to do so on the company website.Business Response
Date: 07/24/2023
******* we appreciate you bringing up this issue you found. We always want to respect our clients' customers, and ensure that there is an easy way to stop getting emails about the event organizers upcoming events when needed. You helped us identify an area that needed to be addressed and our team will be resolving this asap. I apologize for any inconvenience. Thanks so much!Customer Answer
Date: 07/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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