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Business Profile

Fleet Maintenance

Pacific Service Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1-Date of transaction: 1/27/2025 2-Amount paid to PSC: $13,225.90 3-Pacific Service Center unfulfilled commitments:(a) Connecting the generator to the ** unit (b) Install right taillight (c) Diagnose *** light 4-Dispute: (a)They connected the generator to the ** incorrectly. The connection from the ** unit to the generator needs to be modified with a circuit breaker where the wire changes from 10ga to 12ga for adequate protection; as of now, it is dangerous and could overload the wire, causing a fire and destroying the vehicle. (b) The passenger taillight was installed, but there was no power to the light because the wire was disconnected and bundled behind the rear bumper. A new light was installed, however it never functioned. The original light likely worked, and they simply added a new light without wiring it. I could have gotten a ticket, or worse, could've had an accident.(c) They diagnosed the *** light problem, then claimed the part increased in price by over $600. When I declined the repair, they refused to give me any information about their findings so I could take the vehicle to another mechanic.Extra grievances:(a) PCS claimed they couldn't source a dash vent, yet my mechanic was able to find one by simply googling the part.(b) They have charged me $2,640 for 16 hours worth of what was labeled "labor collision," even though I never came to them for any collision issues. They also charged me $197.15 for "Mechanical Operations at ********." Again, I never had any collision issues. When I asked what those charges were for, they refused to give me an answer.

Pacific Service Center is NOT a BBB Accredited Business.

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