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Business Profile

Gift Store

Made In Oregon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Store.

Complaints

This profile includes complaints for Made In Oregon's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Made In Oregon has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Made In Oregon

      13625 NE Jarrett St Portland, OR 97230-1082

    • Made In Oregon

      340 SW Morrison St Ste 1300 Portland, OR 97204-2435

    • Made In Oregon

      12000 SE 82nd Ave Ste 2078 Portland, OR 97086-7742

    • Made In Oregon

      342 SW Bay Blvd Newport, OR 97365-4520

    • Made In Oregon

      13625 NE Jarrett St Portland, OR 97230

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 16th, I ordered a gift basket to ***** for Christmas totaling $57.61, including $17.66 for shipping. On December 17th, the package shipped with tracking 1Z348F5X0302280282. By the 18th, it reached **************, ****, and stalled there.On December 25th, I reached out to the business for guidance, and they told me to "contact **** rather than taking responsibility themselves. I opened a claim and asked for a refund, but was told they wouldn't process it until *** confirmed the package was lost. This was frustrating, especially since their website claims they handle claims with carriers.On January 3rd, *** tracking showed "a claim has been issued to the seller," which means the seller must submit documentation. I informed the business, but they said, "we are getting information not available, please call ***," still refusing to act. I provided them with the claim number, status, and the required phone number to call. I asked again for my refund.The business continued to send unclear claims information and suggested I manage the claim via my dashboard. I clarified that they should handle the claim, as businesses usually manage such cases. I told them I was unable to handle it in my dashboard, and gave them all necessary documentation, including tracking, claim details, and contact numbers. I expressed that a chargeback might be necessary.Only after mentioning the chargeback did they refund the full amount, 9 days after I first contacted them, and 17 days after shipping. They continued claiming they had no information from *** and still refused to reach out to *** themselves even through the refund stage.I have attached the entire email chain in PDF that shows this all in depth. A constant refusal to take ownership, or show competence in running a business.

      Business Response

      Date: 01/08/2025

      Hello,

      No Claim # has been provided only the tracking information and when we are were trying to check on the claim (using the tracking #), all we could see " it's Information is not available "- please, see attached. No claim for this order on the Claim Dashboard neither - please, see attached. *** hasn't contact us regarding this order in any way and if you look at the tracking information this order still says "Claim in Progress". If the claim is actually approved by ***, it would say PAID. Made in Oregon processed a refund for this order on 01/03/25 even though we still haven't been contacted by *** regarding that claim.

      We apologize for any inconvenience caused.

      Thank you

       

       

    • Initial Complaint

      Date:12/11/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order for items that were to be delivered to another recipient, and they were delivered to my home. I was not aware of any errors on my shipping info until the box arrived on my doorstep. The clerk on the phone said there is nothing they can do. I want the order shipped to my gift recipient and a way to return the one sent to me.

      Customer Answer

      Date: 12/17/2024

      The business is Made in Oregon, the web-based shop. I'm not sure how else I can clarify that.

      Business Response

      Date: 12/20/2024

      Hello,
      To Whom I may concern,


      Order ****** was placed on 12/10 and the customer ****** ********* provided the same address for the shipping and billing.
      Please, see the invoice attached with the addresses provided.
      Made in Oregon shipped the order to the requested address promptly. Please see the tracking info for this order 
      UPS tracking number
      1Z348F5X0330201911


      .
      Since Made in Oregon has done nothing wrong with the shipping procedure, we do not see the reason for the refund or exchange that the customer requested.


      Thank you

      Customer Answer

      Date: 01/10/2025

      I reject this outcome.The only emails I received from better business bureau were requests for additional information. This is literally the first time I am seeing the company's response.  

      I entered my recipient's ********** address into the shipping information at least once and thought that everything was fine until the package showed up on my own doorstep. Made in Oregon wouldn't accept a return of goods or help me reship the package or anything. I paid $35 at another shipper to get it sent to the right address so I didn't waste $150 on something I couldn't use. I would like them to acknowledge that their online ordering system makes mistakes and that they could have been at least a little helpful in this matter. "Too bad, so sad," is just awful customer service.

      Thank you, 
      ******

    • Initial Complaint

      Date:12/04/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      See explanation

      Customer Answer

      Date: 12/05/2024

      Made in Oregon, *******************************************************

      Business Response

      Date: 12/23/2024

      Hello,

      I am so sorry to hear about your experience in our ***************** location. It is never our intention to make a customer uncomfortable or feel they are being rushed through our stores. I understand your concerns and apologize if you felt like we were ******* you into making a purchase. Your right everyone shops at their own pace and some people take longer then others to make a decision on what if anything they would like to buy. If you are un-happy with the items you bought please feel free to bring them back to the store for a full refund. Once again I apologize for any inconvenience this may have caused you. Thank you for letting me know your concerns and feel free to reach out again if I can help you further with this issue.

      ****** *******

      Regional Operations Manager

    • Initial Complaint

      Date:12/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am fly from Oregon to ******** as I write this complaint. The Made in Oregon store at *** sold me some **** lotion. The store is down by the gates where you board the plan. So when I bought my wife some Christmas gifts it was "no problem" taking them on my flight to ***. When I went to get on my international's flight my gift were confiscated by TSA and I watched them throw them in the trash. If you know that it is to large to go thru a TSA checkpoint your clocks should inform the customer so they don't purchase the item(S). that was a big waste of money for me! THOSE WERE CHRISTMAS PRESENTS!!!! I'M A VERY UNHAPPY CUSTOMER!!!!

    Made In Oregon is NOT a BBB Accredited Business.

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