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Business Profile

Insurance Services Office

Century Benefits LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    century insurance benefits 513 938 then various 4 digit combinations calls my number ************ repeatedly asking to speak to my bed ridden mother one number they use is ************ another is ************ is another and als *********************************************************************************************************************************************************************** ********** area either they call 5 or 6 times a day need it to stop

    Business Response

    Date: 07/25/2023

    I do see a record in our system for ******************************* from back when we helped her out on her Humana plan back in 2020. However we have not reached out since 2021. And that was regarding a new clinic that works with her *************** plan. The number we have on file is **************. We would also be dialing from an 855 number. 

  • Initial Complaint

    Date:07/24/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep calling me. They call me at least 5 times a day and I asked them to stop. They're calling me to bother me about my ******** and my benefits. I need them to stop calling me, please. They call me and know my name and I tell them. Please stop calling me take my number off your list. And they call me anyway. I block one number and they call me by another 1. Please ask them to stop. This is harassment They should not be allowed to harass somebody like this. One of the numbers ************

    Business Response

    Date: 07/24/2023

    Hello. Our records do show 4 calls in the last 10 days. I will add you to our internal do not call list. However, this will not stop the many other calls you are receiving. I would recommend adding you phone number to the federal Do not call list at www.donotcall.gov. This will reduce the calls after about 30 days. Your phone number is not currently on the federal do not call list. 

  • Initial Complaint

    Date:07/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continue to receive unwanted sales calls multiple times per day for a service I have told them I do not want or need.

    Business Response

    Date: 07/11/2023

    Morning, 

    We were replying to an online inquiry that was completed at the end of April. We have moved your number to our internal DNC list. You will not receive calls to that number from us in the future.

Century Benefits LLC is NOT a BBB Accredited Business.

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