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Business Profile

Internet Providers

Full Circle Telecom

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 22,2023 I contacted the rep of the above company and requested a cancellation of services due to unethical business practices. I was told that the services for the internet channel box included a level called Popcorn which included all movies old and new. however when he charged me it was done at a higher price. when I notice it I question the owner ***** and he pretended to show an interest after waiting for 3 days with no response I contacted again. after waiting for several more weeks without a response from the company I decided to return the boxes ask for a refund and cancel the monthly service.The owner(*****) Charge my account another monthly fee even though I canceled the service weeks in advance and I was charge an over the limit fee of $35 due to this unauthorized charge when I continue to question him regarding why he charge me and when will he provide me with the refund of the unauthorize charge his reply was you are just mad because I didnt give you a discount. my reply to him was I was disappointed because you didnot honor the initial agreement and charge me a higher amount however it dont have anything to do with this additional unauthorized charge. He refused to refund the amount and stop communicating

Full Circle Telecom is NOT a BBB Accredited Business.

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