Complaints

This profile includes complaints for Fred Meyer Jewelers Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fred Meyer Jewelers Inc

  3800 SE 22nd Ave Portland, OR 97202-2918

• 

  Fred Meyer Jewelers Inc

  495 Union St Ste 2156 Waterbury, CT 06706

• 

  Fred Meyer Jewelers Inc

  1390 Southcenter Mall Tukwila, WA 98188

• 

  Fred Meyer Jewelers Inc

  13000 Lake City Way NE Seattle, WA 98125

• 

  Fred Meyer Jewelers Inc

  18325 Aurora Ave N Shoreline, WA 98133

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  . I am contacting you regarding ******************************* Jewelry's return policy. It has been nearly a year now and I still have NOT received my refund. I purchased a ring for my girlfriend and paid Cash for it. The ring cost around $400.00. I returned the ring 2 weeks later in-store. I was informed by ******************************* Jewelry Associate that since I paid Cash the refund would have to be paid by check and it would take 30 days to receive the check in the mail. I waited 45 days and called **** Meyer **************** in ********, ** and told them that I never received the check. They told me since the check has not been cashed, they would issue a replacement check and to wait **** business days. Again I waited probably a month before calling ********************************. Once again ******************************** told me they would issue another replacement check and to wait **** days. I talked to a Supervisor and asked if I could come to their **************** to pick up the check and they told me they could not do that. It has been two months since I last contacted **** Meyer regarding my refund and I called them on February 4, 2023 to issue a check since I had not received it and gave them my new mailing address. They told me to wait **** business days to get the check in the mail. It has been.18 business days since I last talked to them and still have not received the check in the mail! I don't know what else to do regarding this matter and that is why I am contacting you in hopes that you can help me resolve this once and for all. My correct mailing address is:7015 ******************************************************* Thank you. God Bless.Sincerely,*********************************

  Business Response

  Date: 03/03/2023

  Thank you for contacting Fred Meyer Jewelers/Littman Jewelers.

  Your complaint has been forwarded to the District Sales Manager to review. Please expect a response back within the next 48 business hours. 

  We appreciate you taking the time to reach out and look forward to connecting.

   

• Initial Complaint

  Date:02/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 02/03/2023, I went into **** Meyers, to purchase some groceries and personal health supplies, to take to work. at the cash register, the quick scan type, being that a cashier is hard to find any more. The Theraflu being purchased, ask for an ID check. This is where the problem started. I let the clerk see my license, so they could validate my age (I am 60), then without permission, the clerk scanned my license, front and back.I get the age check, but to scan a license and gather all that personal information, I feel is an invasion of privacy.Why do corporations need all that information, just for a purchase of Thera flu?

  Business Response

  Date: 02/07/2023

  Thank you for contacting Fred Meyer Jewelers. Please forward this complaint to the appropriate division - ********************************

   

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/8/22 I took 2 exact same size necklaces (16 in box chain ) to have the clasps repaired. due to cost, I decided to only do one - The clerk advised to put a value of $500 on the necklace - I have no idea of value - left it to the expert.. Picked up my necklace on 12/17/22 - I only checked the repair on the clasp went home & discovered it was an 18 inch & a smaller diameter necklace. I compared it to the one I did not have repaired. I went back in same day & explained how I knew this was not my chain. *************************** said the necklace stretched 2 *********** could see where the link was repaired. All chains have a have a solder **** where the link is attached to the clasp.( see pic ) ***** insisted this was my necklace. I asked him to review the cameras to verify the length of the chains I brought in, I know I laid them on the counter together .He said the cameras were not that clear. I asked to have a comparable neckless to replace the one the lost . A chain was ordered & was not the same diameter or quality - mine is 1m and the other was.09m ***** said he could not get a chain to match the quality of the one lost. ***** called his supervisor & then called me & said I would get the $500 the staff valued my chain at .. **** Meyer's staff are the experts & under valued my *********** will not replace it with an equal chain or provide funds so I can replace it at a jeweler that carries quality chains.

  Business Response

  Date: 01/10/2023

  Thank you for contacting Fred Meyer Jewelers/Littman Jewelers. Your contact information has been forwarded to the store Director to review and reach out on a resolution.

  Please expect to be contacted within the next 48 hours.

   

• Initial Complaint

  Date:01/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** Meyer is fraudulent overcharging customers. Sales prices are only given if a person uses their app, clicks the coupons of the sale item, attaches that to the **** Meyer card. Than at checkout it is supposed to get discounted. This mostly does not happen and cashiers keep saying the app does not work. Also if you don't have a smart phone and don't use the app you don't get the sales price. It is difficult with a large amount of groceries to keep track of their mistakes and a waste of time to later try to rectify this. A sales price on a item should be honored no matter what phone you use. Everyone should get this

  Business Response

  Date: 01/05/2023

  Thank you for contacting Fred Meyer Jewelers. Please forward this complaint to the **** Meyer division.

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a formal complaint against ******************************* or possibly ************** in regards to how people that work there talk to people ,laugh at people ,and kick me out of a store NUMEROUS amount of times for not doing anything wrong.solely based on them seeing me without my teeth and assuming I'm going to do bad things such as steal. There is a lot of people in this world who have never used drugs, that steal. There is also a lot of people that do drugs, but don't ever steal. So it's flat out outright treating me I want to be treated. ***** wants to be belittled and felt like a worthless piece of c*** because they think I'm trying to take some c*** from the store. Never once did I conceal anything nor act like I was, yet several employees will proceed to follow me out and smirk like they have me hostage or something ....and told me I was trespassed. I know the rules when your trespassed cops give you an official trespass paper copy. I've followed up on many if not all of the laws that have to do with shoplifting and I know sometimes these people who are working here literally disgust me. The way they smirk and make you feel so invaluable or worthy of anything it honestly almost put me into a suicidal spiral downwards. Like do they not realize people are actually human beings and have feelings and some little smirk or person guy telling me to just go ahead and take a walk, grab my cart and say it's not a crime to judge people and that he's not stupid randomly out of nowhere. It's happening more and more and peoples attitudes towards Customers makes me sick. Especially the salmon creek location. They're general managers have a power trip problem and use there authority wrongfully. I don't know what else to do besides contact you guys .please help. Please make the aware this is not ok.

  Business Response

  Date: 12/27/2022

  Thank you for contacting Fred Meyer Jewelers, please forward this complaint to the **** Meyer Division.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the lifetime care plan from Littman Jewelers in 2017. I regularly had my rings inspected at my local *******, ** store. I found out that all stores on the east coast have been closed and **** Meyer NEVER NOTIFIED ANY OF THE CUSTOMERS. My ring regularly loses stones, 2 immediately after being fixed and before I made it out of the mall after having had it fixed. Now, I'm finding out after digging online that I'll have to mail my rings???? The only other option is to exchange the ring for credit and only if I buy something double the price??? This is completely unacceptable. I should have been notified as a regular customer, not left to find out when I show up at my "local" store that's an hour drive away to find it no longer there. Disgusting that ******************************* doesn't care because they already got our money.

  Business Response

  Date: 12/14/2022

  
  
  Thank you for reaching out to us regarding the repair needs of your jewelry. Were sorry that there isnt a store near you, but dont worry were dedicated to serving all our customers, no matter where they are. Our **************************** ensures all customers jewelry repair needs are met.

  Upon closing of the stores, all customers were notified numerous times via letter to address on file and email. Handouts were at the **************** desk at the store as well as signs posted in stores on the gates for months with direction on what to do. Our customer service line has also been available this entire time along with a recording when calling the store with direction on what to do for inspections and repairs and how to contact us. 

  
  
  We are now offering Remote Inspections for customers who no longer have a store within 100 miles.This new process replaces the former need to mail in your jewelry for inspections to maintain your Jewelry Guarantee.
  
  To place your Remote Inspection request, visit us online and click on Inspections under **************** then follow the directions for the Remote Inspections.
  
  Inspections are required every 12 months. If needed repair work is identified upon remote inspection review, you must visit a store or mail in your jewelry to our **************************** to keep your Guarantee active. Failure to do so will void your Jewelry Guarantee.
  
  To send us your jewelry for repair, please follow the steps below:   
  Call ************** (1-800-DIAMOND) and press 5 at the prompt to set up repair service(s).
  A pre-paid ***** shipping label and a Customer Repair & Inspection form will be sent to you via email or ***** Carefully package your jewelry. Then, visit a ***** branch to obtain an envelope at no cost to you. 
  Print the shipping label received and place your jewelry in a padded envelope inside a ***** box.
  Using the ***** packaging and shipping label, ship the following:
  Jewelry
  Completed Customer Repair & Inspection form
  Copy of original receipt
  Copy of Jewelry Guarantee (inspection paperwork)
  Process after your jewelry is received by the ****************************
  You will receive an email notification confirming receipt.
  All jewelry will be cleaned, inspected, and returned to like-new condition.
  Your jewelry will be inspected to determine If any repair work needs to be completed (including required work for the Jewelry Guarantee).
  If you purchased a ********************* Plan* it will cover your eligible repairs.
  If you did not purchase the ********************* Plan, you will be contacted for approval and payment. Repair work will not be completed until we receive your approval.
  Your jewelry will be returned to you via ***** and will require a signature when delivered. Your package is shipped and insured by ******************************* Jewelers. In the event of a missing package, you can rest assured that Fred Meyer Jewelers will replace your jewelry with a like item or provide a refund of the original purchase price.
  
  
  If you have further questions or concerns, please respond to this email, or contact us directly at ************ and press option #5. We are here to serve your Fine Jewelry needs Monday - Friday 8:00 a.m. to 9 p.m. EST. Thank you for shopping with us.
  
  We look forward to servicing your jewelry. Please dont hesitate to contact us if you have any additional questions.
  
  ****************
  ********************** & ********************'s **********************

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are trying to get my husbands ring fix under the lifetime care plan but somehow the plan was canceled within 1 week of their location closing. We have no idea who did this since we purchased 4 plans for the 4 rings. They are telling us it will cost ******. We did not cancel these plans, we spent ******* on these rings and it would be stupid of us to do that. Not only that only 3 plans got canceled and not 4.

  Business Response

  Date: 11/22/2022

  Thank you for contacting Fred Meyer Jewelers/Littman Jewelers.

  Any refunds showing up in the history are completed while the customer is present in store or if they have requested a refund. These transactions were refunded per our policy and process as mentioned above.

  Once refunded, we are unable to go and add these back in. Customer is responsible for the costs of repairs. We do not refund care plans without the customers request or inquiry.

  Please let us know if you have any additional questions or concerns.

   

  Customer Answer

  Date: 11/22/2022

   
  Complaint: 18394312
  
  I am rejecting this response because: We purchased the new rings so we could have the lifetime warranty on them. We were not in the store for these refunds. Why would we purchase 4 warranties and refund 3 of them.This makes absolutely no sense to me. How many people do you know that spend ******* on rings and do not have a warranty.  There should be signed documents by us on file if this is supposedly what was done and I would like to see those.  In the mean time I will be contacting Hope who helped us out at **** Meyer at the time. This is absolutely ridiculous,  worst company we have ever worked with.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/14/2022

  Thank you for contacting Fred Meyer Jewelers/Littman Jewelers.
  Any refunds showing up in the history are completed while the customer is present in store or if they have requested a refund. These transactions were refunded per our policy and process as mentioned above.
  Once refunded, we are unable to go and add these back in. Customer is responsible for the costs of repairs. We do not refund care plans without the customer's request or inquiry.
  

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Littman Jewelers multiple times since September in an attempt to resolve my concerns. I also filed with the *** and filed a complaint with the Attorney General (which Littman never answered). I also left multiple messages for ***** with *******************************. In summary, we purchased a ring in 2019 (along with a lifetime care plan and diamond guarantee) and were promised that we could come in and get it cleaned however often we like and that they will physically inspect the ring every 6 months. This was the agreement upon purchase. Then the Littman stores starting closing all over the country. I expressed concerns and was promised that (while I wouldnt be able to get my ring cleaned at any time) they were still going to inspect every 6 months in person and there would be a process in which we would mail the ring in (totally insured in transit to and from) and it would be inspected, fixed, cleaned and returned to us. I was disappointed, but fine. Then I contacted Littman April 2022 and was advised that they are no longer inspecting every 6 months, now it is annual. At this point my fianc and I were angry, because the promises made to us upon purchase are not being kept. Again, we let it go. I contacted Littman 9/2022 and was now told that they dont even inspect the rings by mail, but rather I need to self-inspect and answer questions online. At this point, I lost it. The only reason we purchased the ring we did (tons of tiny stones) was because we has access to the cleaning and inspections. Had we known that the promises made to us all would be broken, we would have purchase elsewhere. Littman refuses to guarantee access to the coverage that led us to the purchase of the ring. What I am requesting is a full refund in exchange for the ring so that we can make this investment in a company that is actually willing to provide the coverage/protection we elected and were promised upon purchase. Otherwise, we will retain an attorney as we can now document the fu

  Business Response

  Date: 11/08/2022

  Thank you for contacting Fred Meyer Jewelers/Littman Jewelers.

  We currently offer two inspection services, remote inspection requests and mailing in your jewelry for inspection. This is still a service provided and we apologize if this was not explained properly.

  The majority of our customers prefer the ************************* option.

  Our yearly inspection requirement was also adjusted as a solution for the customers who prefer not to mail their ring twice a year.

  You are welcome to continue to mail in your merchandise to be inspected twice a year. We have a small percentage of customers who have continued this as well.

  By offering these inspection options we are meeting all of our guarantee commitments. Refunds are only offered on merchandise within the return policy.

  
  To set up inspection services please contact **************************************

  Thank you for your business.

  Customer Answer

  Date: 11/17/2022

  Good afternoon!

   

  I just called and spoke with a representative that recommended I send this in writing as well.

   

  I reviewed the response from the business and I see that they have agreed to provide the service promised. The issue is that they have refused to put this in writing to me, despite my multiple requests, stating "We can't do that because at any time something could change." This has been my issue from the very beginning. We paid for a ring and a service plan and if they are going to back out of the service plan, I want to return the ring. If they are going to honor it, I want it in writing to protect us, as their service plan standards are changing all the time and we never agreed to this.

   

  I want the business to address a letter to me in which they acknowledge the agreement to provide the service they promised upon purchase of the ring and care plan.I want them to acknowledge in writing:

  - The coverage includes ring sizing, prong retipping, damaged mounting, polishing and refinishing, diamond/gemstone tightening, lifetime diamond guarantee (all as outlined in the original pamphlet)

  - Services needed due to normal wear and tear (including parts and labor) are covered.

  - Cleaning and routine maintenance are covered. 

   - Cleaning and inspection of the ring in person every 6 months 

  - They will cover the postage/shipping fees associated with sending the ring to and from said location every 6 months

  - They will insure the ring during transit in the event it is lost/misplaced.

  -  This coverage will last for a lifetime

   

  Again, I have asked them to put this in writing to guarantee their commitments and they have refused. This was refused by **** (supervisor) and another representative in September, which led to my initial filing with the **** If they plan to honor the service plan we paid for, why can't they memorialize the same?

   

  Thank you.

   

  ************************;

  Business Response

  Date: 11/22/2022

  Hello,
  
  Thank you for reaching out to us regarding the repair needs of your jewelry. Were sorry that there isnt a store near you, but dont worry were dedicated to serving all our customers, no matter where they are. Our **************************** ensures all customers jewelry repair needs are met.
  
  We are now offering Remote Inspections for customers who no longer have a store within 100 miles.This new process replaces the former need to mail in your jewelry for inspections to maintain your Jewelry Guarantee.
  
  To place your Remote Inspection request, click HERE.
  
  Inspections are required every 12 months. If needed repair work is identified upon remote inspection review, you must visit a store or mail in your jewelry to our **************************** to keep your Guarantee active. Failure to do so will void your Jewelry Guarantee.
  
  To send us your jewelry for repair, please follow the steps below:   
  Call ************** (1-800-DIAMOND) and press 5 at the prompt to set up repair service(s).
  A pre-paid ***** shipping label and a Customer Repair & Inspection form will be sent to you via email or ***** Carefully package your jewelry. Then, visit a ***** branch to obtain an envelope at no cost to you. 
  Print the shipping label received and place your jewelry in a padded envelope inside a ***** box.
  Using the ***** packaging and shipping label, ship the following:
  Jewelry
  Completed Customer Repair & Inspection form
  Copy of original receipt
  Copy of Jewelry Guarantee (inspection paperwork)
  Process after your jewelry is received by the ****************************
  You will receive an email notification confirming receipt.
  All jewelry will be cleaned, inspected, and returned to like-new condition.
  Your jewelry will be inspected to determine If any repair work needs to be completed (including required work for the Jewelry Guarantee).
  If you purchased a ********************* Plan* it will cover your eligible repairs.
  If you did not purchase the ********************* Plan, you will be contacted for approval and payment. Repair work will not be completed until we receive your approval.
  Your jewelry will be returned to you via ***** and will require a signature when delivered. Your package is shipped and insured by ******************************* Jewelers. In the event of a missing package, you can rest assured that Fred Meyer Jewelers will replace your jewelry with a like item or provide a refund of the original purchase price.
  
  
  If you have further questions or concerns, please respond to this email, or contact us directly at ************ and press option #5. We are here to serve your Fine Jewelry needs Monday - Friday 8:00 a.m. to 9 p.m. EST. Thank you for shopping with us.
  
  We look forward to servicing your jewelry. Please dont hesitate to contact us if you have any additional questions.
  
  Customer Service
  ********************** & ********************'s **********************

  Customer Answer

  Date: 12/03/2022

   
  Complaint: 18375111
  
  I am rejecting this response because:

   

  This response is adequate, but it needs to be sent to me directly from the business under separate cover so that I can save it and access it, as it is not permanently accessible through BBB.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about October 5th, 2022, I sent my wedding set to *******************************/Littman Jewelers to have it repaired wherein the center diamond of the engagement ring is loose. **** Meyer/Littman Jewelers has refused to repair my ring because I will not pay for repairs that were not requested nor needed. For the past five years *******************************/Littman Jewelers has inspected and/or repaired my rings without problem or incident because I have their ********************* Plan for my ring. Now, after five years of service to wedding set, they are refusing to repair my the loose diamond in my engagement ring. They are claiming one of the bands are not covered by ********************* Plan, therefore, they are refusing to repair the ring, or the part of the ring that is covered, and coverage has been verified because I will not pay for services that was not requested, or is needed at this time. I have included documentation with this complaint that shows where the company has been inspecting and/or repairing my rings for the past four to five years, as well as a copy of the email from the company concerning repairs that has nothing to do with fixing a loose diamond, the repairs I refuse to pay for because they are covered, not requested, and/or not needed.

  Business Response

  Date: 11/22/2022

  Thank you for contacting Fred Meyer Jewelers/Littman Jewelers.

   

  We have confirmed with the ***************** that the rings in question and information shared is valid. Two of the three rings have active care plans, while one does not. If exceptions were made previously in store, these were completed outside of our policy per courtesy. Current and future work must have a care plan to be covered.

   

  Please connect with the repair department on next steps for ***********.

  Customer Answer

  Date: 11/23/2022

   
  Complaint: 18367606
  
  I am rejecting this response because:

  I still need repairs done to my ring, and the business did not address why they refused to repair the ring that is covered. Additionally, I have been sending my rings away for the inspections and/or repairs since February 12, 2021. There has not been a store near me since that time. Therefore, my rings for the past year and a half has not been getting inspected or repaired due to in-store courtesy. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/14/2022

  Thank you for contacting Fred Meyer Jewelers/Littman Jewelers.

  Any repairs needed will be completed once we receive your approval. Please connect with the ***************** to approve any repairs needed.

  Any merchandise without the ********************* Plan or proof of the jewelry guarantee being maintained will need to be paid for before work is completed.

   

   

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18367606
  
  I am rejecting this response because:

  The business will not and has not repaired my jewelry as needed. I have three individual rings that have been soldered together, which makes it one ring. However, the business continues to treat the jewelry piece as though it is three individual pieces, not to mention, the ring that needs the repair does have the ************* Plan. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the last month ive Botton four different watches at **** Meyers they said that I could take them back within the month if I didnt like them or whatever Ive tried to take two of them back and they told me that I scratched them up? Took them back to another ******************************** they said absolutely not I did not scratch them up what is wrong with **** Meyers? They dont want to give people back their money because theyre so **** desperate? I havent even worn the watch one white she said I wore and scratched up I took it back to where I bought it and she said absolutely not this watch is never been worn I sold it to you and its in the same condition? Unbelievable I will get my money back Im going to the bank and Im going to put in a claim against ******************************** and Im taking these watches to a jewelers to have proof and I will never buy anything from ******************************** again jewelers that is garbage

  Business Response

  Date: 10/19/2022

  Thank you for contacting Fred Meyer Jewelers/Littman Jewelers. Our return policy is as follows:

  STORE REFUNDS/EXCHANGE POLICY
  If for any reason you are not completely satisfied with your purchase, we will gladly accept your jewelry return by 1/7/2023. In some instances, a corporate check may be issued. At store locations only, exchanges may be made up to 90 days from date of purchase. Returns or exchanges of custom designed jewelry, class rings, family jewelry and items that have been engraved are not accepted.
  Watch Returns - Watches may be returned within 30 days from date of purchase only if they have not been worn and have not been sized. Watch warranties vary by manufacturer and are covered in the manufacturers warranty book that was provided at time of purchase.
  Gift Returns - Gift items may be exchanged for gift card or jewelry item of equal or greater value.
  Trade-ins - When an item is traded in toward a new item, our new jewelry item may be returned by 1/7/2023 with sales receipt. If returned by 1/7/2023, you will receive your original trade-in item and a refund of the amount paid in difference.
  Refunds - Cash refunds are issued to original purchaser with original sales receipt. Items purchased by check require a 21-day hold from date of purchase. Cash and checks over $100 are issued by check from Kroger within 30 days. Returns of merchandise purchased with a debit or credit card will be processed as a credit to the account on which the original purchase was made. *This will include closed accounts.

   

  If watches are worn or sized within 30 days, we are unable to complete a return. 

  Customer Answer

  Date: 10/19/2022

   
  Complaint: 18200037
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  these watches were not worn unless it was by somebody else when I bought them I have bought and four watches or more from **** Meyers this is not the first time that ******************************** accused me of wearing them saying that they were scratched I took one back to the **** Meyers where I bought the watch and she said absolutely not it was not worn this time I refused to take it to somebody else I took action Im tired of being treated this way

  I never wore these watches nor did I scratch them up or did I have them sized

  **** Meyers jewelers I have complained to corporate about this the first time the second time I went to my bank and complained and this is the first time that Ive turned them into the Better Business Bureau I am absolutely done with ******************************** jewelers I wont be accused like this again one of the watches she tried to accuse me of not even buying at **** Meyers because she said that they didnt carry it? I ended up having to drive an extra 30 miles and take it back to the **** Meyers by my house to return it this is so unnecessary

  is **** Meyers jewelus so desperate to keep peoples money that they have to put them through this? How cheesy lowlife has ******************************** gotten? They humiliated me in front of my 17-year-old granddaughter that was with me I am 66 years old I have receipts on them Ive never wore them I cant wear five watches at one time? Unbelievable this is defamation of character

  I knew the return policy thats the reason why I bought four watches at one time the women at the one **** Meyers jewelers told me just take them home try them on figure out which ones do you want if not one maybe two or three of them or whatever ones you dont want returned within the next 30 days dont wear them dont have them sized I knew that

   

  I need to get an attorney in order to shop at **** Meyers jewelers and people need to have a witness with them my granddaughter is 17 1/2 years old

  this is not OK this is not OK by me at all

  The one sells woman tried to accuse me of stealing or a key of returning a watch that ******************************* doesnt even own? Insanity I guess **** Meyers likes to hire the mentally ill? Im not putting up with it

  Business Response

  Date: 11/02/2022

  Thank you for sharing the additional information, we apologize that you experienced this in our store. This isn't the experience that we strive for.

   

  Your information has been forwarded to the District Sales Manager for further review. Please expect a call from their office within the next 48 hours.