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Business Profile

Medical Doctor

Legacy Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

This profile includes complaints for Legacy Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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Legacy Health has 3 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My secondary claim in file was billed with out the primary EOB. The billing office refused to correct the claim or reach out to my insurance company to fix the issue. They put it back on me to do that. So I did, and they continue to bill me. I met my Out of pocket and deductibles yet they continue to bill me. I called a second time to ask why I am continuing to be billed when my insurance called them to rectify the issue. They refused to stop billing the patient for a balance that needs to be resolved with insurance. This is not ethical billing practices or industry standard.

    • Initial Complaint

      Date:06/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My neurologist order *** diagnostic tests for me. I called Legacy Health Scheduling to make my appointment. The scheduler advised that the *** would take about 4.5 hrs, about 2.5 for one segment of the test and about 2 hrs for the other. I replied that I did not know the testing would take so long and that I had better schedule 2 appointments instead of 1 if there was no way around the time requirement. I am not complaining about the courtesy of the scheduler as she was very pleasant and lamented with me on how difficult remaining in an *** machine for 4.5 hrs would be HOWEVER she was clearly ill informed! Day one of the *** on 02/27/24 took approximately 1.5 hrs. I was surprised when the tech said. okay, great job, we are finished. I said, "wow! I was told the exam test would take 2.5 hrs" and she casually replied, "nope, it's not". I said, "well, okay, that's weird. I could have done tomorrow's test today then". She replied, "why are you coming back tomorrow?" I said, "to complete the rest of the testing". She replied, "I'm not sure what that is. I won't be here tomorrow". The testing on 02/28/24 took LESS THAN 40 MINUTES totaling less than 3 hrs for both 02/27 & 02/28 combined which I could have easily accomplished in one day - 02/27! THE UNNECESSARY ADDITIONAL DAY on 02/28 IS COSTING ME SIGNIFICANTLY DUE TO SCHEDULING INACCURACY. : 1 - I was exposed to contrast dye twice rather than once, 2 - I had to use precious paid time off twice instead of once 3 - I had to stretch my coworkers to cover for me which was utterly unneeded 4 - unnecessary charges to my insurance of $4068 were incurred, I lost wages/Paid Time Off for 02/28/24 of $196, useless wear and tear on my vehicle. Legacy needs to adjust this bill and remove the $507.10 copay I am being charged for 02/28/24 AND reimburse my insurer for unnecessary expenses. I contested the extra billing and received a reply discounting the matter entirely - cursory at best and I do not appreciate it.

    • Initial Complaint

      Date:05/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/27/2024 I went to Legacy Health in *********, ** for an appointment I had made for my annual check up with ****************. During the check up, the doctor gave me a very standard and minimal health exam, using the stethoscope to check my heart (as per standard practice), plus asking me how I was doing. So, I very briefly told him I had a sore shoulder. He did not examine it, which is fine. When I got the bill for the visit, there was an additional $205.93 for "additional consultation". which was a total surprise, and which my insurance did not cover, My insurance did cover the standard cost portion of the visit, I had not been forewarned or told by Legacy ***** that extra charges could occur during this routine visit. I talked with my insurance, ********** Blue Shield, and they said the extra charge was not warranted, and would send a letter of complaint to Legacy Health. .

      Customer Answer

      Date: 05/10/2024

      Dear Sirs or Madame,

      My complaint submitted to you has been resolved.  Legacy Health has adjusted the amount they billed me so it is now correct.   No further action is needed to be taken on this matter.

      Thank you,

      ***********************

    • Initial Complaint

      Date:04/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/9/2024, I had an appointment at at the legacy GoHealth urgent care facility at ************************************. While there, I used a debit card to pay a 30 dollar copay. I got an email that day that a convenient payment agreement had been activated, and that they would charge my card up to 250$ automatically once insurance was processed. There was no place in this email allowing me to cancel or dispute this agreement, which I do not recall entering. On 4/2, I got an email with a statement date of 4/1 stating my debit card would automatically be charged $103.68 on 4/5, with no way to opt out. On 4/3, I paid the bill online using a different card than what I had used to pay my copay with. I got confirmation of the payment by email on the same day. On 4/5, I received a charge on my debit card from legacy health for the amount of my already paid bill, and no email confirmation. I sent an email to ************************************************ and called **********. They said I would be credited the amount and a check would be sent in ***** business days. The convenient pay was predatory, they took money from my card they had on file for the copay without my authorization and after I had already paid the bill. They should not be entering patients in to a program that lets them charge cards without patient authorization and without allowing a way to opt out, and they should have a way in their system to recognize that a payment has been made and a card no longer needs to be charged.

    • Initial Complaint

      Date:04/05/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Improper coding for procedure that ******** will pay if the correct code is submitted to them. Legacy Healthcare is refusing to correct this error.

    • Initial Complaint

      Date:12/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Legacy Health has repeatedly billed me for service that has been paid. My insurance carrier has contacted Legacy Health on three occasions, my bank has also contacted Legacy. I have contacted them on three occasions. The statement date is November 27, 2023 The check number from ********** is ****** The amount is $180.20

    • Initial Complaint

      Date:10/13/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had surgery in March 2023, i've had messages left by the hospital about my balance owed from the day i arrived home. I've made monthy payments on this account, i also called mt hood and the rep said $300 a month was fine. The payment in August my bank said was returned from Mt Hood medical center. I called Legacy and asked why it was returned, they said it was not returned, they posted it to my account. Next thing i know i've been sent to a collection agency. They will not talk to me. Number 2 concern - collection agency says I owe $800 plus dollars and when i called the rep said she only showed $400 plus she wasn't sure why the collection agency was showing that total. She then decided she was not going to talk to me further and didn't look into it. I'm very frustrated with the bad service and also the amount they show i owe. I feel like its due to that returned payment but i'm not really sure because they will not talk to me and now i feel my credit is being ruined. I've never been referred to collections before... this is extremely bad service. I've listed my payments that i've made since my surgery below:OCT 11 2023 LEGACY HEALTH ONLINE PMT ******** Amount: four hundred dollars $400.00 SEP 22 2023 LEGACY HEALTH ONLINE PMT ******** Amount: three hundred dollars $300.00 AUG 3 2023 Legacy Health PMT REFUND ******** bank shows this payment was rejected by legacy Amount: three hundred dollars+ $300.00 JUL 28 2023 LEGACY HEALTH ONLINE PMT ******** Amount: three hundred dollars $300.00 JUN 30 2023 LEGACY HEALTH ONLINE PMT ******** Amount: three hundred dollars $300.00 MAY 19 2023 LEGACY HEALTH ONLINE PMT ******** Amount: three hundred dollars $300.00 APR 21 2023 LEGACY HEALTH ONLINE PMT ******** Amount: four hundred twenty nine dollars and ninety eight cents $429.98 why would anyone in their right mind send someone to collections that is makihg payments and not letting them know first?

    • Initial Complaint

      Date:04/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Legacy Health refuses to fix their website so that I can pay my bill. *************** and I definitely have some kind of accounts with Legacy Health because we both use their platform regularly for everything except billing, as you can see in the attached screen capture. I called ************** today and the woman on the other end of the phone was completely useless and proceeded to gaslight me, denied that *************** was their customer or affiliated with them in any way, denied that I have any account or bill. All I want to do is pay my bill.

    • Initial Complaint

      Date:10/06/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went into ER and was saw for staff maybe for 1-2 hrs total because i had a sore throat and had to drain tonsil abscess. They were not successful (wasnt able to do it) and sent me out to another location. Now i have a bill form legacy salmon creek for ******* which they did uninsured discount brining it to ******* which is still a for service that they were not able to do. I asked for discount on that amount since now i have salmon creek er bill and other clinic that they sent me out to. Salmon creek would not negotiate on those charges. I looked up other people that had these services for this type of ER visit and they paid about 20-30% of what im being charged

    Legacy Health is NOT a BBB Accredited Business.

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