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Business Profile

Motorcycle Supplies

Gear Rider

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Supplies.

This business has 2 alerts

Complaints

This profile includes complaints for Gear Rider's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gear Rider has 2 locations, listed below.

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    • Gear Rider

      11923 NE Sumner St STE 747958 Portland, OR 97220

    • Gear Rider

      1521 E Francis St Ste B Ontario, CA 91761-8326

    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received damaged helmets. Next day requested refund and sent pictures of the damage. Said that they would send replacement parts but first they would have to review it. I just want my money back. They say hassle free refunds but I am already getting push back. It literally has been 1 day.

    • Initial Complaint

      Date:03/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a motorcycle helmets and replacement shield but never got either item. They gave me some fake tracking information that showed it at the **** in ************ which is less than 2 hours away from my house and it showed there a week or more ago and it still never made it to my house. I could walk that distance in that amount of time.

    • Initial Complaint

      Date:02/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a helmet from gear rider Feb 4, 2025, received helmet Feb 22, 2025. Ordered a medium helmet based on their size chart and experience. The medium helmet I received is too loose. Does not fit properly therefore is unsafe for myself and the public.I called the phone # on the website, no one answers the phone. The call goes to a "voicemail box that is full", so I can not leave a message. After several negative things reviews and a complaint through ******, they sent me an email asking for a video of the defect. I returned email stating that a video is not necessary for the incorrectly sized helmet which does not match their own size chart. I asked for a working phone number and/or an address for return. It has been a few days and no response. I am asking for a refund instead of exchange because the helmet is also of poor quality and for this reason as well, it would be unsafe if and accident happened. I am also asking for that return shipping be paid by the seller since I order based on their size chart (the chart is correct, the helmet is not).

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company took forever to deliver my product. I ordered to find out that they are just a website and they order all the stuff from ***** and then send it to the people which takes forever then I received it and I received the wrong size and Im trying to return it and theyre telling me that I have to pay the cost for it to go back to ***** to get the correct size which is ridiculous, and all I want is the right size

    • Initial Complaint

      Date:07/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a helmet from Gear Riders on May 13.I received my helmet on May 30 and immediately noticed a major red flag. The helmet was not properly packaged. A helmet is to be packaged in a box with adequate packaging to keep it safe, and therefore your head safe. The helmet was wrapped in bubble wrap with a thin bag (see photos). I noticed that there were two deep chips to the face of the helmet meaning that it has been dropped at least twice, hard enough to cause that degree of damage. Since the integrity of the helmet has been compromised, I Immediately contacted the company and asked for a refund with returned postage and attached the same photos and video. They said they would forward it to their team and get back to me as soon as possible. 6 days later, June 5th, I asked for an update on my return, and I was met with "What do you mean by return" I then sent a screen shot of the email thread containing the complaint and was told, "We are still waiting for confirmation from our team". I waited over a week with no response and decided to file a claim with PayPal (who I made the purchase with) requesting a refund as well as postage on June 13. On June 16. I received an email from the company offering 40% off. I declined and reinstating that the integrity of the helmet is compromised due to their lack of packaging and insisted that I get a full refund as well as postage. They replied the next day, June 17 that "For the level of damage to the helmet, we can offer a discount of up to $100. I did not reply to this email and waited to hear back from PayPal. On June 19, I get a message from PayPal that the company has offered $30 dollars off. I declined stating that, "Their website states a "no-hassle" refund policy. I want that "no-hassle" refund as well as shipping for the inconvenience." and I included a screenshot of the "No-hassle" refund policy. As of June 25 I have been offered a full refund but was not offered shipping like I had asked for multiple times.

      Business Response

      Date: 08/25/2024

      Please, attach the cost of the shipping and we'll refund you the cost of shipping.

    • Initial Complaint

      Date:05/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a dot approved helmet from gear rider and it took two months to get here, which ***** but is fine. I followed the company's instructions for measuring my head for the helmet, which is also accurate for other brands/stores so I ordered a medium helmet like I would buy normally. When it got here, the material and padding of the helmet is obviously not DOT approved, which makes it dangerous to rely on. I am certain inexperienced riders will check out this website, purchase helmets or other riding gear, and will suffer extremely when they do not know the product they've bought is below standard. I contacted the company about a return, which will cost me about half of my entire order to send back. This company does not value customer satisfaction, as I tried to cancel the order before it was shipped and was told they only cancel within 24 hr of ordering, they do not value customer's lives or well being as they are advertising and selling inferior products designed to ensure safety of motorcycle riders.

      Business Response

      Date: 09/02/2024

      We received your complaint and want to address your concerns immediately. We're sorry to hear about the issues with the helmet and the inconvenience you've faced. To resolve this, were offering you a full refund and will cover the return shipping costs.
      Your safety and satisfaction are important to us, and we want to make this right. Please let us know if you'd like to proceed with the refund, and well handle everything from there.

    • Initial Complaint

      Date:01/03/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a helmet it was the correct size but the helmet padding is extremely thin so it's very loose it's not buyers remorse. The sizing that I was told I needed wasn't the correct size per the company selling them. I contacted the company. And they told me to send it back at my cost for return label which happens to be $80. The company also sent me the wrong helmet. I'm sent an email on December 25 and they have not reached back out. I sent another email on the 29th, they have also stopped responding. I want a refund for my money and they can have the helmet back at their cost since they didn't get it right in the first place.

      Business Response

      Date: 09/02/2024

      We received your complaint and want to resolve the issue with your helmet promptly. We're sorry to hear about the sizing problem and the inconvenience you've experienced. To make this right, were offering you a full refund. We will also cover the return shipping costs since the error was on our part.
      Please let us know if you'd like to proceed with the refund, and well take care of everything from there.

    • Initial Complaint

      Date:11/10/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company is dishonest. Both regarding products for sale, shipping and refunds. Promises everything and delivers nothing. SCAM SCAM SCAM.

      Business Response

      Date: 09/02/2024

      Hi ******,


      Were sorry to hear about your concerns. To help us resolve this issue, could you please provide your order number? We want to ensure we address your concerns properly and find a solution that satisfies you.


      We value your feedback and are committed to making things right.

    • Initial Complaint

      Date:09/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Followed their company size guide for a helmet when i recieved it was too small, wanted to exchange it was told i had to send to ***** the cost of shipping was more than i paid for helmet when i contacted company was told it wasnt their problem.

      Business Response

      Date: 09/02/2024

      Were sorry to hear about the issue with the helmet size and the difficulties you faced with the return process. To make this right, were offering you a free replacement helmet, and you can keep the original one. We hope this resolves the issue to your satisfaction.
      Please let us know if youd like to proceed with the replacement, and well get it arranged for you right away.

    • Initial Complaint

      Date:08/27/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 helmets from here. It has been taking forever so I tried to call them and they have no number to f****** call them. Then I came here to see if anyone else had a problem and this is ********. This company needs to be shut down. Never ordering from here again and neither should anyone else

      Business Response

      Date: 09/02/2024

      Weve confirmed that your order has been delivered successfully. We understand your frustration with the delay and lack of communication. We're committed to resolving this issue and ensuring your satisfaction. Please let us know how we can assist you further and work towards closing this dispute.
      Thank you for your patience, and we look forward to resolving this for you.

    Gear Rider is NOT a BBB Accredited Business.

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