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Business Profile

Moving Companies

NW Relocation Inc

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for NW Relocation Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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NW Relocation Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/08/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired NW relocation services through Belmont Moving and Storage to move our items from ****** to ********. They picked up our items on 10/17. Payment was made on 10/20. The accounting department did not recognize it. 10/26 They sent an email saying they still had not seen a payment. A screen shot of payment (from 10/20) was sent 10/28 proving payment with no response. I believe they processed it on 10/31. As of 110/4 our items are still in ******. They quoted **** days that they are legally required to ship our items, as of today they have held them for 23 days.

      Business Response

      Date: 11/21/2022

      This matter has been addressed with the customer directly. If the customer still has any questions please have them call our customer service line at ************

    • Initial Complaint

      Date:09/06/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with Nationwide Moving Services on 7/27/22 for $4,436.32. When NW Relocation arrived to pack and move my things they wanted an additional $3,000 to move me. I had no choice nor any warning about this. My furniture was picked up on August 5th. Today is September 6th and I have no idea where my furniture is. The window for delivery is due to close today and I cannot get anyone with NW Relocation to take responsibility or to let me know where my furniture is and when it will arrive. Starting tomorrow it's past the latest delivery date that they agreed upon. Again, no one will call me back from either company and no one will tell me where my furniture is or when it will arrive. It's been over a month that I've been sleeping on the floor and for over $7,000 this seems unreasonable.Desired Settlement:Refund; Delivery; Contact b

      Business Response

      Date: 11/28/2022

      This matter has been addressed with the customer directly. If the customer still has any questions please have them call our customer service line at ************

    • Initial Complaint

      Date:08/18/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is awful. My dad hired them throw a broker company to move me from Washington to Georgia the middle of March, around March 20, 2022. The were supposed to move all my things to my house in Georgia. The pretty much took everything I owned and I haven't heard back. They don't answer calls or emails. I looked up this company and the owner who has 6 other moving companies all with the same reviews of them stilling peoples things or never delivering them. This is not ok, my dad is 75 and they just took advantage of an elderly man. My dad served in the marine Corps for 35 years, all of his thing, awards, metals, all gone!!!

    • Initial Complaint

      Date:07/26/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NW Relocation was sub-contracted through the broker service Allegiance Moving and Storage, have filed a complaint against them as well for their refusal to help. While the pick up on June 13th had been great, I had called NW directly because they had not cashed the checks from the initial pick-up fee. In order to get a return phone call, I had to threaten to get a lawyer in order to get them to call me back. When I asked about delivery, as it was a July 1, I was told that my stuff was still in ******* and that the company had 40 days from the earliest delivery date, listed in their paperwork as June 14th, to delivery my stuff. I have subsequently tried to reach them both by phone and by email, but they no longer answer their phone, or return messages or emails. I had also contacted Allegiance to help, as they were the broker, but they are also not helpful and unable to get a hold of the company either. NW has had my stuff for 40+ days now. Their paperwork said that a delivery of this distance has up to 40 days for delivery. They have also not cashed the checks from the pick up fee either, yet they had had all my possessions since a June 13. I have no dishes and no bed for weeks now and no one can get a hold of them. At this point I dont even know where my stuff is or when I will get it. I am at this point wondering if my stuff is actually considered stolen. Neither company is helpful. Neither has even tried to make things better. I no longer know what to do or what my options at this point are.

    • Initial Complaint

      Date:07/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Services obtained through broker.NW Relocation was assigned by Broker to handle our move from **********, ** to ******** ******.On 6/29/2022 entered our apartment to begin the move. After surveying what was to be moved, lead male advised that the estimate would be higher. We negotiated another price (higher.)After all items loaded on truck, lead person asked when we would like our contents to be delivered. We requested 7/15/2022. Lead person advises that contents would be unloaded from his truck and placed on a "freight" to be delivered to ********, ******. We were not contacted by the moving company on 7/15/2022. Several calls were made to NW Relocation at ************. Someone eventually answered the phone and advised that they could not provide a time-line for delivery because the company did not have any truck drivers scheduled to pick up from ***** in the near future. She advised that they have a truck driver shortage. We requested to speak to someone that could provide a guarantee our items were safe and to be delivered to our new residence. She advised that someone would contact us. No one ever contacted us from the moving company. We have called up to two times per day and no one answers the phone. As of 7/19 we have not received any communication from NW Relocation. We have no idea where the contents of our home is located.

    NW Relocation Inc is NOT a BBB Accredited Business.

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