Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My music is distributed by CD Baby. Their website states they pay artists weekly (every Monday). I successfully updated my payout method and tax information. My balance exceeds the threshold of payment. It is now one day past the day of funds dispersal. I have not received payment. The only way to contact them is through a webform. I wrote to them three times about this issue and received no response. There is no other way to contact them. I'm concerned this business is ignoring me.

  Business Response

  Date: 02/12/2025

  Hi, ****.
  
  Thanks for getting in touch with us.
  
  I can confirm that we sent you a payment on February 11th to your ****** account. To check your payment history, go here *******************************************************************
  
  Or follow these steps
  
  Log into your account at ***********************************
  Click "Sales & Reports" tab at the top of your Account Dashboard.
  Click "Sales & Accounting" to view all of your accounting transactions.
  Click "Payment History" to view a list of all the payments we have sent you.
  
  If you havent received a payment, please let us know and we can look into it for you.
  
  You can change your pay point, payout method, and tax information at any time within your account!
  For instructions click here, or follow these steps:
  
  Log into your account dashboard at ****************************/
  Click the "Payment and Tax Info" option located under the "Manage" section within your account dashboard or hover over "Account Settings" in the upper right corner
  Make your updates as needed
  Click the "Save and Continue" button at the bottom of the page.
  
  The information you entered will be updated for your next payment.
  
  Please note: if you have recently submitted tax information, you will not be able to update your pay point until the tax information is reviewed. This may take up to 2 business days.

  Customer Answer

  Date: 02/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nothing has been received or communicated

  Business Response

  Date: 02/11/2025

  Hi. I just reached out you via email at ****************************************** please refer to that message and we will be happy to help. 

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 229 no09113
  
  I am rejecting this response because:

  I. Have received nothing from this business CD Baby
  
  Sincerely,
  
  *** **********

  Business Response

  Date: 02/19/2025

  Hi I can confirm that we did send an email to you at *********************** on February 11th. Is there a better email address we can reach you at? here is a screenshot of that message. 

  I do need to know what your original question is in order to assist you. Here is a copy of the message sent to you on Feb 11th. 

   

  Feb 11 9:18 am
  Hi, 
   
  Thanks for getting in touch with us. Can you please clarify what you need help with exactly? 
  ****** *.
  CD Baby
  A Downtown Company | The Music Industry Lives Here.
  Visit our Help Center
  Get Paid to Improve CD Baby!

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22909113
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** **********

  Customer Answer

  Date: 02/26/2025

  So far I have had to upload the music for the Track 5 times a the request of CD Baby and they claim they are having problems with the file with no explanation

    I am being treated very poorly and this outfit is far from professional. I have no faith in their ability and believe they are conns and I am fully disgusted with them and the lies.

  I want this product distributed as fast as humanly possible

   With no exceptions.

   

  ****** **********

  Business Response

  Date: 02/26/2025

  Hi ***. I have just sent an email to both ****************************************** and ********************************************************

  Here is a copy of that message: 

  *************************************, ***.
   
  Thanks for getting in touch with us. First, please double-check that the files meet our requirements. The audio files must be:
   
  High quality files in either WAV or ****
  Stereo
  44.1 kHz sample rate
  16 bit
  contain a maximum of 50 individual tracks and add up to less than 5 total hours 
  If the files are in the right format but the uploader still isn't accepting them, the files may be corrupt. Reconverting them into WAV format should correct any corruption that may have occurred.
   
  You can use an online tool like ************************************************************ reconvert your files. Follow these steps:
  - Step 1, click "open files" and choose the audio file in question
  - Step 2, click the "wav" option and leave it at the default settings
  - Step 3, Scroll down and click "Convert"
  - Download your newly converted file
  - Upload the newly converted file to your account
   
  If this doesnt correct the problem, it may be an issue with your browser. Please try using a different browser, making sure your browser has the most recent update installed, or using an incognito tab. Also, make sure that if you're using a VPN that you have it turned off during the process as that can also interfere with uploads.
   
  If you have tried all of these troubleshooting steps and you are still unable to upload your audio, please reply to this message with a link to your audio files using a free file sharing service such as WeTransfer, Dropbox, or ****** Drive and well take it from there.
   
  Please note that links to third-party sites are provided purely for informational purposes and we cannot guarantee the accuracy of the information. These sites are not governed by our artist agreement or privacy policy.
  
  ****** *.
  CD Baby
  A Downtown Company | The Music Industry Lives Here.
  Visit our Help Center
  Get Paid to Improve CD Baby!
  The content of this email is confidential and is intended for the recipient specified in the message only. If you have received this message in error, please refrain from distributing or copying this message and delete this message, including all copies and backups of it.

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22909113
  
  We did the Wav upload to CD Baby it's all ready for distribution. We need CD Baby to complete this immediately I have waited since November 2024 they never once told us anything about a new upload until I filed the complaint. CD Baby leaves a lot to be desired. Get out project done!
  
  Sincerely,
  
  *** **********

  Customer Answer

  Date: 02/27/2025

  This is a receipt received from CD Baby for this
  Project.
  
  BBB complaint #********
  
  CD BABY Track and artist
  UPC / EAN:198999300475
  

  
  
  

  ---

  From:

  CD Baby <[email protected]>

  
  Sent: November 6, 2024 6:55:56 AM CST
  To:

  ********************************************************

  
  Subject:

  CD Baby Purchase Confirmation

  
  

  
  

  CD Baby Purchase Confirmation

  Hello ***, Weve received your order! Here is your order confirmation number for safe keeping: 125648 For your Standard Submission: Whispers of Love We're excited to help you spread your music far and wide, but before we can, make sure you have completed all the various sections of the submission process - from uploading cover art to selecting distribution territories. Not sure if you've completed all the required fields? You can check the status from your CD Baby Members Account by clicking "View/Edit" next to your title. IMPORTANT:After you click "Submit for distribution," our inspectors will take a look. Once you submit for distribution, that may be the last time you'll be able to make edits so make sure it's your final product. If the inspectors find any issues preventing your music from being distributed, they will email you with further instructions. If your submission is approved by our inspectors, we will immediately begin delivering your music to our digital partners and you will receive a confirmation email. Thats it! Were ready to bring your music to the world. IMPORTANT: If you've ordered Standard, or Pro distribution We cannot begin distributing or selling your music until youve told us youre ready. To do so, please complete all the information on the Title Overview page in your account, then click "Submit for distribution." Thank you so much for your support and feel free toVisit our Help Centerif you have any questions.

  ITEM DESCRIPTION CREDIT APPLIED PRICE Whispers of Love CD Baby Single Song Album Submission $9.99 Subtotal: $9.99 Shipping: $0.00 Tax: $0.00 Total: $9.99

  Payment ******************************ogsb="rgb(231, 228, 221)" style="background-color: rgb(231, 228, 221); padding: 15px; text-align: left;"> ****** ********** visa ************7143 10 / 2027

  Customer Answer

  Date: 03/03/2025

  I received a message and re-uploaded the track again
  

  It was not clear why they sent a message. They did not contact me or answer any of my requests until I wrote the BBB. I am very disappointed with their service.

  Business Response

  Date: 03/05/2025

  Hi ***. I just followed up with you via email to ********************************************************  Ticket #*******

   

  Here is a copy of that message: 

  Hi, ***.
   
  The audio was successfully processed so you are all set there. You submitted the release to the inspection queue on 2/26 and that takes about 5-10 business days for that to move through the inspection queue. 
   
  We will email you when this passes inspection and has been sent to our partner sites. 
   
  Best wishes, 
  
  ****** *.

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22909113
  
  I am rejecting this response because:

  The product is still in a holding while we wait for your inspector to approve this. However in your message you are telling me we are all set. What I consider all set is when I can see and hear this on ******* and when all of the distribution partners have received this. I am not trying to be a hard a** I just want to make sure this goes through after 3 months. At that time I will more than happy to accept and conclude this.

  Sincerely,
  
  *** **********

  Customer Answer

  Date: 03/12/2025

  CD Baby responded and said I had to upload a new cover which I did. So what are they saying in this message this has taken way too long when you have completed send a link showing its on *******. It's a simple as that.

   

  Ton **********

  Customer Answer

  Date: 03/27/2025

  My dealings with CD baby are at the least very bad  They continue to reject the art work even though it is 3000x3700. I have resubmitted just text art and have been waiting for a week with no response. I believe this to be a stall tactic and I have other issues on my royalties that they received from ******* and never paid me. 

  Customer Answer

  Date: 04/02/2025

  We are ok now they have completed the job. Let's hope they do this for everyone. Thank you again.
  Ron Carpentier

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Myself and my record label **************** resubmitted an album entitled The Epoch Vol.1: The Red Queen by Ebony KARMA Dior to digital platforms using CD BABY distribution services on November 1, 2024. *** promises to have projects posted on digital platforms in six weeks. It has been almost three months Since we have heard anything back and we have sent several tickets with no response. Last email was 12/11/24. This project was previously up on digital services, but was re-acquired by myself who is also the artist and label owner as I was granted my masters from Urbanlife/******. Fans are eagerly awaiting the repost and we hope to have it reposted soon! Thank you!***** ******** Ebony KARMA Dior ****************

  Business Response

  Date: 02/26/2025

  Hi Ebony. 

  I am currently working with you on this issue via  Ticket #*******. Please continue to direct those questions to the ongoing email thread I have with you. -****** *. CD Baby

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 20 when I attempted to log into my CD Baby account, I was instead presented with a mandatory password reset, so I pressed the button to generate a password reset email. I never received the email. I tried multiple times to no avail. I opened a support ticket with CD Baby (ticket # *******).On January 22, after waiting more than 48 hours for my support ticket to be answered, I opened another support ticket (ticket # *******) in case the first one got lost or misdirected. As of today, January 25, I still have not received any password reset email nor a response to either support ticket. I am still locked out of my account.Having lost access to my CD Baby account, I've lost the ability to control my digital music releases as well as the ability to track streams and royalties, modify or update my financial information, and access pertinent tax documents.All I want from CD Baby is to respond my support ticket and help me regain access to my account.Thank you.

  Business Response

  Date: 02/05/2025

  Hi, ***.
  
  Thanks for getting in touch with us. Thanks for getting that information to us!
  
  You'll receive a separate email with your username and instructions on how to reset your password. The link will expire in 72 hours, or as soon as it is clicked. If you do not see that email in your inbox be sure to check your Spam or Junk folder. 
  
  Make sure you're logging in at *****************************************
  
  Take care!

  Customer Answer

  Date: 02/05/2025

  
  Complaint: 22858090
  
  Although I appreciate that CD Baby has taken the time to respond to my complaint, they have not done anything to resolve the problem. They said they would send me a separate email with my username and instructions for resetting my password, but more then six hours have lapsed, and no such email has arrived.
  
  By default, my spam interceptor is turned off at the server level to ensure all emails get through. Regardless, I've checked my spam folder, trash folders, and email logs at the server level, and there's nothing there to indicate CD Baby sent me any kind of a password reset email.
  
  I'm absolutely perplexed by this problem because all other communication from CD Baby comes through just fine. Apparently it's only the automated password reset system that isn't working. With that in mind, I've come up with two solutions:
  
  1. PREFERRED: CD Baby will need to manually reset my password for me and then manually email me the new password. Or, CD Baby will have to somehow exempt my account from the forced password reset.
  
  2. NOT PREFERRED: If CD Baby cannot or will not consider solution #1 above, then their faulty password reset feature will keep me permanently locked out of my account, making it impossible for me to manage my intellectual property. I'll have no choice but upload all of my intellectual property to digital partners via a different distributor. That means CD Baby will need to remove 100% of my uploaded content from all of their digital partner sites, relinquish all publishing rights I've granted them, refund me 100% of the distribution fees I paid for them to distribute that content, delete all of my personal and financial data, and close my account.
  
  If ********************** can come up with another solution, I'll look forward to hearing it.
  
  Sincerely,
  
  *** ******
  

  Customer Answer

  Date: 02/07/2025

  ************************* reached out to me directly and solved the issue. I could not find an option on your website to close this case, so I'm emailing you to let you know it has been satisfactorily resolved.
  
  Thank you,
  
  *** ******
  

  
  

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My band has been with CDBaby for many years and they collect royalties for us over many streaming platforms. We haven't been paid since June of 2024 and I've written customer service and submitted claims multiple times over the past few months and receive zero response. Everything is automated and no humans ever respond. They owe us money but it's not being sent nor are they responding. We're not sure what to do.

  Business Response

  Date: 02/05/2025

  Hi, Jemal.

  Thanks for getting in touch with us.

  Sorry about the delay in payment but I see we are generating one this week so you should receive those funds shortly. 
  
  Take care. 

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **** *****

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact someone at CD Baby to discuss my issues for weeks with absolutely zero response. They just direct you to their chat bot that does absolutely nothing and keep promising through automated responses that someone will be in touch with me but that person never comes. I have already paid for my song to be hosted and done all the proper filing and still nothing changes and I cannot release my music. This was supposed to be my first ever release and I was excited to use this platform but now my release has been screwed up and i honestly dont believe ill be using cd baby going forward. I have literally so many tracks i want to put out next but i cant even get one single released with them or any help or support. Terrible experience. And plenty reports from others about inaccurate pay outs and tacking. CD Baby owes me a resolution or a FULL refund for this. I would prefer to actually use the platform as it was meant to be used but the trust is waning. ************************** Real Villain Records Otherz

  Business Response

  Date: 01/22/2025

  I see that we have an open ticket regarding this issue in our system (#*******) so I will be following up there. I'm sorry this has been such a frustrating experience and I look forward to helping you resolve your issues.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've used only CDBaby up until this point and I don't know if I can continue using it at this point.I submitted "Inquiry *******" on 12/26/24 to release the publishing for an older single for me, it says "A *** from our Pro publishing team will process your request as soon as possible". It's been 3 weeks with no response. I didn't even mind this request taking forever because it's for an old band.Then on 1/8/24 I realized I made a mistake in my first song distribution for the new band and my song shows up on another artists page by the same name, so I submitted ticket#******* on the same day to separate the artists and put it on my correct page. Astonishingly, it says "receiving a response or resolution to this type of inquiry can take up to 6 months or more" which is REDICULOUS compared to other distributors especially considering it sounds like a form they fill out and simply send to YT. Meanwhile, I'm losing viewers who could be watching my other content that I'm very active on. Sure this was originally my fault but 6 months is absurd. Other distributors say a week or so.Then the worst part, (ticket#*******) I actually CAN'T submit my next song for distribution because only 1 of 3 "artist profiles" show correctly when trying to distribute. So if I do, my music will also go under the wrong profile AGAIN and require 6 months and separate tickets to fix. They have a knowledge article for this and it says to submit a request which I did but based on my previous tickets, they will take months and I don't have months to wait as I'm paying a publicist daily and have multiple deadlines I have to meet. I would love the above issues fixed which would solve the problem I have, but even with future releases, I'm forced to either go to another distributor unless the artist profiles issue is a permanent fix for my account. I can't be opening requests and waiting weeks every release to be able to distribute, especially while I have contracts ongoing.

  Business Response

  Date: 01/22/2025

  I will follow up with your ticket (*******) in our system ASAP. I'm sorry this has been such a frustrating experience, but I look forward to addressing all of your concerns and resolving your issues. Thank you for your continued patience. I'll be in touch.

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22806898
  
  I am rejecting this response because:
  
  Based on the amount of commission they want from each sale, and the (albeit small) cost of distributing the song, I find a one month response to my ticket unacceptable. It has cost me money in contracts, time, and effort. In the time it took to switch to a new distributor, I resolved both of my own tickets before support even did an initial response. Ironically when I canceled my distribution it was basically immediate on their system. The website is so poor and unintuitive, it requires me to reach out to them to submit a song to my proper artist accounts or else I risk a 6 month ticket time to resolve it. Their knowledge article for how to fix one of my tickets also says the request MUST be paid for in order for them to correct the issue. I'll just let the time wasted in my ongoing contracts and the $10 they forced me to pay to fix my issue go, I'll pay it to not deal with this company again. I reject the response because the company cannot fix my issues anymore even with contact, and they already cost me hundreds of dollars in contracts due to the delay.

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was paid to put my music on music platforms. They have taken my music down saying they think there could be bots artificially streaming my music when Ive done no promotions for several years- they will not offer a refund or restore my music that I paid for essentially committing fraud.

  Business Response

  Date: 01/22/2025

  I see that we have an open ticket in our system (#*******) with a supervisor who is currently handling this request so we will be continuing the conversation there. 

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2024, I contracted with CD Baby as my exclusive music distribution company. On November 26th 2024, CD Baby abruptly terminated the contract without explanation and removed all of my music from the various digital music and social media platforms. CD Baby has yet to provided a specific explanation for the contract termination and more so has refused to forward me any and all monies collected on my behalf from the various media platforms. I have sent multiple requests via email for this information and to address a resolution but have yet to receive any correspondence in return. According to the CD Baby all disputes are handled by email only and no other contact information is provided. What Im requesting is that all revenue collect on my behalf be paid out to me. This request includes any and all revenue that is collected by CD Baby on my behalf which may be both pre and post contract. Im also requesting a 100% refund of any and all money that *** paid to CD Baby to distribute my music.

  Business Response

  Date: 12/11/2024

  We have filed up with the client directly via  Ticket #*******

  Customer Answer

  Date: 12/11/2024

   
  Complaint: 22652979
  
  I am rejecting this response because:

  I have NOT received any communication or resolution from the business to date.

  Sincerely,
  
  **** **********

  Business Response

  Date: 01/08/2025

  After reviewing your case, it seems your music was removed and account closed due to artificial streaming detected on multiple partner platforms. You can find more details in our *********** here:
  ***************************************************************************************************************************************************************
  

  Due to the risk your content posed to our business we have ceased our business relationship with you and will not be reactivating it.

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Years ago, I hired CD Baby services for online distribution of my original music content. Their releases of my music created a ******* page under "*** ****." This is a separate and unique artist page on ******* from my my main and correct artist channel, "*** **** Music."For years this has been having a negative impact on my subscriber numbers since listeners have been complaining about the confusion from not finding my music on one or the other artist pages on *******. "*** ****" contains only one existing album release "Primero," and all my other 60+ content releases are found at "*** **** Music."I requested that CD Baby merge these two separate artist pages since they both exist as associated with one and only one artist, myself, "*** **** Music." There are no publishing issues - I own 100% of my publishing so all music content needs to be in one place. However, CD Baby has been refusing to correct their distribution issue for over a year. Delayed and insufficient email response from CD Baby still do not address the issue at hand. CD Baby still has yet to resolve this distribution issue with ******* while CD Baby charges money to me for their services.Since repeated communications with CD Baby have solved nothing, I've no choice at this point but to request assistance from the BBB to help the consumer to get the vendor, CD Baby, to correct their distribution issue. I have kept email chains where I submit complaints and their responses have been delayed and off-topic.*** **** *** **** Music

  Business Response

  Date: 12/03/2024

  Our specialist team does have a request on file to correct this issue under  Ticket #*******. Unfortunately changes of this nature take several months to correct but as soon as this correction has been processed the client will receive an email notification to ****************************

  Customer Answer

  Date: 12/18/2024

   

  I was not aware the BBB had been waiting for a response from me.

  
  

  For almost 2 years now, CD Baby has done nothing to resolve their distribution issue for online distribution for which they are being paid by me, the artist/customer.

  
  

  Due to CD Baby, my music is found at two different pages for me, the exact same artist, thus confusing potential subscribers and negatively impacting the success of my business.
  

  
  

  My filing with the BBB has done nothing to change hopes for any resolution with CD Baby.

  
  

  The complaint is unresolved and still exists as it has for years.
  

  
  

  Thanks.

  
  

  *** ****

  President

  Level 10 Sound, Inc.

  dba *** **** Music