Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/16/25 myself and a friend went in planning on purchasing a vehicle they have for sale displayed in their show room and in their online adds. The listed price and pictures show: New 2024 Nissan Frontier SV $35,920 $41,920 MSRP 106 mi VIN: ***************** Stock #: ******* with racks, tent and better offroad? tires. When I looked at it it had a $49,000.00 price tag on it. They said they would not sell it and it's accessories for the price they were advertising. They then showed me on their computer a $55,000.00 price tag on it instead. They had also emailed my friend with that price for the vehicle Saturday night when we were doing our vehicle shopping. That's near a $14,000.00 price difference that they are advertising for and will not sell for, three days later that is still their advertised price online....... That is rather blatant bait and switch.***************************************************************************************************************************************************************************************************************** Frontier 2024 Nissan ************* Cab 4x4 Long Bed SV $41,920.00 MSRP $35,920.00 Internet Price VIN: ***************** Stock: ******* 4WD Standard Pickup Trucks V6 Cylinder Engine 9-Speed A/T VIEW DETAILS ? We have never lost business to any other Nissan store in the Northwest region, so if you get a better price somewhere else please forward me the offer and I will match or beat it! Thank you, and I look forward to EARNING your business. ***** ******** Nissan Sales Nissan of Portland ********************************************************* OR ***** ************ Cell ************ Office

  Business Response

  Date: 03/17/2025

  We appreciate your feedback, but we want to clarify that the truck was advertised accurately across all platforms. The listing clearly stated that dealer-installed accessories were not included in the advertised price. We encourage all customers to review the full details of the listing to ensure clarity before purchasing. If you have any further concerns, wed be happy to discuss them with you directly.

  Customer Answer

  Date: 03/25/2025

  Hello,
  
  I haven't had time to respond. It really doesn't matter that I get anything out of it. What does matter is that they are doing a clear example of advertising one thing with a low price and then not delivering that thing. There should be consequences to their actions. 
  
  ******** ****

• Initial Complaint

  Date:02/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My truck had been at the service center multiple times for repairs since 12/26/2024. I paid them ******* in repairs, and they failed to diagnose another issue that cost another ****** that put me over budget then I had to wait to get paid again and during that time the truck was making a noise coming from the repair they did to the exhaust system. We took it in again and they fixed the drive line repair for what I thought was supposed to be ******* and indicated the part they put on for the exhaust repair failed and it will be another ****** to replace it for labor. Each time the truck was in there the price would be higher and higher than what was given. I have paid out over ******** for these repairs. There is something wrong with this company to keep charging diagnostic fees each time and labor charge for a failed product I feel this company is double dipping.

  Business Response

  Date: 03/17/2025

  We understand your frustration regarding the repairs and costs associated with your truck, and we appreciate the opportunity to address your concerns.
  From the start, we worked closely with you to identify and complete the necessary repairs. The list of approved work included multiple components that we attempted to advise against, but ultimately, you decided to proceed with them. Prior to bringing your truck to us, another independent shop performed repairs that did not resolve the underlying issues, which is why you turned to our dealership.
  Regarding the exhaust manifold repair, the part installed was an aftermarket option due to the unavailability of an OEM replacement. While the part itself carries a lifetime warranty, it does not include coverage for labor. Additionally, the issue with the exhaust developed after approximately ***** miles of driving, which indicates that the part did not fail immediately after installation.
  We strive to be transparent about pricing, and any adjustments were based on necessary additional work identified throughout the process. Diagnostic fees are necessary for accurately assessing issues, especially when new symptoms arise. We never charge for work that was not discussed and approved in advance.

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 22949637
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:02/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted a lease price for a car and buy option by email. The lease is ***** down 349 monthly payments. When I got there they quoted me over 600 monthly payments and I said that's not what I was told and she said not for this car. I was confused because the 349 monthly lease is for the cheeper version and didn't tell me that. Also, I said well I'll purchase the white care that ***** emailed to me which is ****** and they sold me the most expensive car for 37, 638. I was dumb and assumed they were going to honor the email that was sent but instead they gave me the most expensive version and I didn't noice it until I got home. When I called and told them this they refused to help me.

  Business Response

  Date: 03/11/2024

  Thank you for reaching out to us regarding the recent experience of *********************. We understand her frustration and want to assure you that our goal is always to provide transparent and satisfactory service to all our customers.
  We apologize if there was any confusion regarding the advertised offer and her final purchase. We always have ads up and have those cars available for purchase and we also update the stock numbers accordingly as they sell. Our records indicate that she initially responded to an email advertisement for a 23 Rogue,and she stated she liked the ** with ********************* in color. That car had many more options on it and in turn was more in price.
  She decided to purchase the car instead of a lease this time. At any time during the process, she had the option to stop. I spoke with the sales and finance team,and they all recalled how happy she was leaving the dealership that day.
  Our team is committed to upholding the highest standards of integrity and honesty in all our business transactions. We are genuinely sorry for any misunderstanding that *** have occurred during the purchasing process.
  We have extended multiple invitations for her to come in and discuss her concerns in person, as we believe direct communication is the most effective way to resolve any issues. Our last email correspondence from her stated she wanted to Move on and put this behind her. I offered her a 5-year Maintenance package free of charge. She declined saying the only option she wanted was to return the car.Which we cannot do. We are open to her trading that car in to get a less expensive car and payments. We also still would like to offer her the maintenance package as a courtesy as well.
  We hope we have addressed your concerns.
  Sincerely,
  *******************
  Nissan of Portland

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon I purchased a certified pre owned 2017 Nissan Sentra in August of 2022. Since having the vehicle I have been having the same issue and have brought it in for this issue with no results. The issue is that if I turn my lights to the auto setting they do not automatically turn off they they are supposed to. After constantly having this issue the service department tells me its my fault because I had some items on the dash blocking the sensor for the auto light. I have explained to them multiple times that one it happens even when nothing is on the dash and two if the sensor is blocked it wouldnt even work what its supposed to be working. I have videos and pictures of instances where the auto lights dont shut off. And it has now happened again and I have to wait and get a jump start. I need this issue resolved ASAP because I was sold a car with the promise of it being certified and having been throughly inspected and repaired. Obviously this is not the case. I will take this further if needed. As there is a lemon law on vehicles that are certified pre owned but defective. I am a single mom of three kids the whole reason I got this vehicle was the fact it was supposed to be reliable.

  Business Response

  Date: 03/07/2024

  She bought the car in August of 2022. I pulled her service file and it looks like she first brought up this issue on Jan 21, 2023 at which time we were unable to duplicate the issue but replaced the car battery for her for free, paid for by your sales department in good faith service (we were not obligated to do so).  She then brought it back in on July 24, 2023 for the same issue.  According to the technicians notes, it looks like the issue she was having was with the items left on the dash that were blocking the light sensor. Once the tech removed those items, he was able to verify that the auto light feature was working properly.  It looks like the sales department covered the cost of that service visit as well in good faith service (we were not obligated to do so).  As she purchased the car well over a year and a half ago and she declined to purchase a service contract when she purchased the vehicle we will no longer be able to cover the cost of the issue so there would be a diagnosis fee of $195 if she like to make an appointment to look at her concern. She mentioned the car has the Certified Pre-owned owned warranty (below is the break down of that). The problem she is having is not covered under the *** warranty.
  
  Nissan Certified Pre-Owned (***) Limited Warranty
   Nissan certified pre-owned warranty coverage gives drivers 7 years/100,000 miles of powertrain protection. The warranty starts from the vehicles in-service date. This means that if your *** Nissan is already three years old when you purchase it, only four years of coverage remain. The powertrain limited warranty covers the engine, transmission, and drive axle. If a covered component related to one of these parts fails or breaks within the warranty period, you can have it repaired or replaced at a Nissan dealership. This warranty is transferable to new owners if you sell your *** Nissan before your coverage period expires. Additionally, for the length of the warranty, *** Nissan drivers have access to car rental reimbursement and Nissan roadside assistance, which covers services such as towing assistance, flat-tire changes, fuel deliveries, battery jump-starts, and lockout services.
  If you have any questions, please reach out. 
  Thank you,
  
  ******************;
  Owner Loyalty Manager
  Nissan of Portland  
  **********************************;
  Portland OR 97230
  Office: ************
  Cell: ************

• Initial Complaint

  Date:02/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm making this claim in regards to the false advertisement and entrapment by the Nissan of Portland vehicle dealer. I had been in contact with this dealer over the past year in regards to the release of a new vehicle and contacted multiple different dealerships in my area to be put on a contact list for when one of these vehicles became available. I was recently contacted by said dealer that they had finally accrued a vehicle from Nissan Corporate and I was told to come down and look at the vehicle if I wanted to make a purchase. They had told me to view the listing from their website regarding the list price of the vehicle, so I could look at my financing options either through my bank or them. On their website, the vehicle was listed for $53,730. There was no indicative mention of any additional fees. I had made the resolution to go take a look at the dealer regarding the vehicle at this price. I had looked more in depth at the price details, and the only price listed was the $53,730. I drove to the dealer and wanted to talk with a sales representative about making a purchase on said vehicle. He then told me the list price of this vehicle to be $88,730. I had asked why he didn't give me the list price, but he acknowledged that he didn't tell me the listing price, but only to look at the dealerships website regarding the listing. I understand in the current market of vehicles that adjusted market value could be imposed on vehicles, but no additional information regarding pricing is provided on their website. I believe this is a valid claim of false advertisement as well as legal entrapment, or yo-yo salesmanship. I don't want to impose wny financial burden on this organization nor do I expect any sort of compensation, I am only asking for Nissan of Portland to make an amendment to their pricing details of their website to include the "unsaid" dealer markup. This is a small task, and not amending this listing is a show of dealer malfeasance.

  Business Response

  Date: 03/02/2023

  Thank you for bringing this to our attention and giving us the opportunity to explain our position on this matter. Enclosed in the body of this response is a link to the vehicle listing of this highly sought after New 2023 Nissan Z car along with our website disclaimer. 
  
  
  
  
  
  

• Initial Complaint

  Date:10/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a rebuilt transmission from Rustom NIssan in 07 2022 for over **** A shop installed the part using all of the correct fluids and parts When we took it to the Nissan to reprogram they charged me 200 but could not get it to program they then charged me 160 for diagnosis and then gave the unrunning car back to the shop and said that they would not honor the part warranty until we got a. Test the shop did the test and they still wont give us the money back or a replacement trannie

  Business Response

  Date: 10/17/2022

  Dear Accredited Business Resolutions,
  Thank you for bringing this matter to our attention and giving us the opportunity to provide better clarification on ******************************** situation.
  ************ had transmission repairs performed at an aftermarket shop. Through multiple conversations with ************ and the shop that performed the repairs (******** Family Transmission), stated that they had a ************** (who wasnt a Nissan dealer) attempt to perform some sort of software update after the *** replacement.
  ******** Family Transmission requested that we attempt to program **************** vehicle. This vehicle only required an EPROM erase as there is no TCM reprogram available at the time of inspection. Afterward, we inspected the vehicle and the fluid level was full, we attempted to drive the vehicle. We were unable to drive the vehicle due to a lack of acceleration. (RPMS increase,the vehicle had difficulty moving, and was slipping) We advised ************ that we would need to further diagnose and gather information to get a better understanding of what ******** Family Transmission did when they replaced the ***.
  After further investigation, we found out that they used universal transmission fluid, not *** fluid as required by Nissan. We contacted tech-line (case# ********) with the information provided and they advised the replacement of ***. We then contacted Power ***************** on 8/2/22 at 10:14 am and spoke to ***. Based on the previous information associated with this file, we were advised to notify the customer that they need to send a sample of the fluid they used to *********************** for analysis to verify that the correct fluid was used, or else the warranty claim is denied.
  ************ elected to have the vehicle towed out of our facility shortly after. We later spoke to ************. During the conversation, they told us that the correct fluid was replaced. I reiterated that it was Nissan requiring the sample before we could proceed with anything. ************ called back sometime after that and proceeded to say that it was our fault because we didnt offer to sell her Nissan *** fluid when she came in to buy fluid; That we should have known what type of fluid to sell her and to use. We replied that when a customer comes into our parts department and asks to purchase a certain type of fluid, we generally sell them that type of fluid. We expressed that the blame does not fall on us but on the aftermarket shop that she used to perform all the work. At the very least, I advised that she needs to start by having the fluid sample sent in as requested.
  We are happy to provide any further assistance we can for ************.
  Sincerely,
  *******************
  Service & Parts ********************************************************************************************** 97230
  ************ Main
  ************ FaxTell ** why here...

  Customer Answer

  Date: 10/18/2022

   
  Complaint: 18179865
  
  I am rejecting this response because:
  

  I did not have the vehicle towed from Nissan, they gave the auto back to ******** Transmission, they never talked to me again after leaving several messages and emailing them, they only spoke to ******** Transmission. They gave me no information when I purchased the part on the phone from the parts ***** about anything other then they had spoken to ******** Transmission and they knew of the order being placed, all I was doing was paying for it.

  We also had the fluid testing completed and contacted them and have had no return calls or emails to me, but addressed ******** Transmission that they would not honor the warranty or refund the part funds.

  I am seeking the return of the funds for the part  and the reprogramming fees I paid to the Nissan dealership to end this dispute.

  https://www.blackstone-labs.com/services/report-explanation

  Here is the test results and ******************************* can be reached at *************************** for his complete story of the entire ordeal lasting over 2 months.

  The transmission they sold us was faulty and the funds should be refunded to me, a small consumer.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/31/2022

  Dear Accredited Business Resolutions,
  According to our records, our only first hand business dealings with ************ was when she ordered fluid from our parts department and paid for it.  From there,our understanding is that ***************************** did work to fix **************** transmission issues but was unable to successfully repair it. ******** had the vehicle towed to us and expressly told us we were not to have any communication regarding this vehicle with anyone other than them as the repair order listed them as the payable party.
  
  If *********** would like to reach out to us, we would be more than happy to further discuss this situation and see if we can help clarify any miscommunication and resolve her circumstance.
  
  *******************
  Service & Parts ********************************************************************************************* 97230
  ************ Main
  ************ Fax

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18179865
  
  I am rejecting this response because:

  ************************* from ******** Fam Transmission contacted the *********** of Nissan on ******************************************************************************* July 2022, I called and paid for the transmission that they had on order for **** and myself. No fluids were discussed with me at that time, we have the invoice for the ordered and delivered to ************************* for the transmission. July 18th, I received a phone call from **** that the transmission was completed but the programming to reset it was not working so the nissan on 122nd would accept the auto to program, July 22 I received a call from Rose and they said the vehicle will be programmed and should be ready the next tues. I have all of the voice mails and **** has all communication written ************ and all invoices, warranties and information from the dealership and rose our service team person. July 27th, I contact covid and am very ill for two weeks. I call **** at the dealership many times to communicate and find out what has happened? They say that **** took the car back to his shop as nothing would work. They quoted to me that they needed a fluid test before they could honor the warranty of the faulty trasmission that **** suspected was the problem. We contacted the dealership many times after the fluid desk they told us we needed to do was competed to find other ways to deny the replacement of a new transmission part. **** installed another transmission and had it programmed while we were waiting for the fluid tests and return calls from Nissan on 122nd and the car is running. Aug 23rd, 2022, we had a phone call from Rose with estimates for me to pay over **** again for another transmission installed. 

  I would like to request the full refund of the faulty transmission of over ******* and the reprogramming fee of over ****** that never worked at Nissan on 122nd , we will return the faulty transmission part that us at matts shop. He can be contacted at ************ to obrain all tests, invoices and complete records of all conversation documents and I have all voice mails from Nissan on 122nd, if we need to submit those.

  I am still out the funds of all of the 3 towings to the dealership and other fee's. 

  We never purchased any fluids from the dealership, we have all copies of all invoice purchases from the dealership Nissan on 122nd.

  Please make it clear I would like the part money returned to my original **** that I used and the reprogrammng fee then we can return the transmission part if they want it back, I want the 800 core fee to be payable to **** Fam Transmisision if possible?

  I have waited since July 2022 for my car and had to rent a car for over two months and now the dealership is lying about their warranty and policy and what transpired since they keep saying different scenario's is appears? I am not sure why, as I am long term customer who has always serviced my vehicle at this dealership.

  I again state I want a full refund of the faulty transmission part they sold and the reprogramming fee's.

  We also tried to submit the testing results per their request as they advised **** they would need to do a warranty exchange and they denied the testy from him and his information and gave more excuses and would not return his calls or mine.

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/03/2022

  Dear Accredited Business Resolutions,
  Again, our sincerest condolences to ************ for her frustrating situation. Any help we can provide,we will surely do so.
  At this point, it is our recommendation that ************ reach out to Nissan North America since Nissan North ******* dictates how parts warranty concerns are addressed and corrected.If ************ sends in the sample Nissan North America requires, they will in turn provide ** with the sample determination. At that point, we will reach out to Nissan North America to receive direction on how to move forward in regard to their determination on whether they will or will not accept the parts warranty claim.
  It is always the customer's right to decide if they want to pay to have another transmission installed. Though, they can appeal to Nissan North America and let them know they've paid for a new one. If they can convince Nissan North America to cover repairs, Nissan North America can issue a reimbursement.
  Please know that we follow the parameters that Nissan North America sets up for their warranty and if Nissan North America approves or denies a claim or requests additional proof, documentation, or whatever Nissan North America's decision. Nissan of Portland will only relay that information to the customer.
  
  Best Wishes,
  *******************
  Service & Parts ********************************************************************************************* 97230
  ************ Main
  ************ Fax

  Customer Answer

  Date: 11/09/2022

   
  Complaint: 18179865
  
  I am rejecting this response because:

  Matt and I were specifically advised that the Nissan on 122nd that if we conducted the Blackstone fluid test they would honor the warranty if the outcome was good with the fluid used in installation of the transmission.

  They keep lying and going back on what they advised to us. 

  If they wanted us to contact this other institution they would of given us full information, phone no and details back in July 2022 so that it would not be this long of a dispute and complications. 

  They are just passing the buck and the service they have provided shows they are not for the client at all.

  They would of sent the fluid report to the warranty company and done all the leg work to assure their customer needs were always first and also keep the integrity of the sale of their parts.

  They are not being customer friendly by telling us what we need to do first then direct us further, they have the tests, they have all of the information, why aren't they contacting their warranty ***** and assisting with all of this. They just do not want to be bothered.

   

  I assume they want legal action to be taken at this point since they can't take back their faulty part and reimburse a consumer that has been thru a huge ordeal in choosing their parts ***** and their dealership for service.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/03/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to buy out a Nissan car lease at end of term. Buyout price on lease paperwork and on buyout letter from NMAC (Nissan ******************** states the price is about $20,475. I called the dealer to make an appointment to schedule the transaction. I was to told there would be another $2500 + in fees because the dealer had to buy the car from NMAC, certify the car, then sell it to me.It's all lies and probably all Nissan dealers are doing it. None of it is in the Dealer encouraged me to check with other dealers - perhaps knowing they are all doing the same thing. NMAC site says lease buyout customers can CHOOSE to certify their car, but it is not required. Dealers are requiring it, and there is no place else to do the transaction,Help! What is a consumer to do? Class action lawsuit? Thank you for looking into this.*********,***********************

  Business Response

  Date: 10/18/2022

  Dear *** or *****,
  Thank you for bringing this to our attention. After further review of this situation, *************************** brought his 2020 Nissan Leaf into our dealership on 10/07/2022. We presented all of his options to him, including trading his vehicle in, selling his vehicle, buying out his lease with a certification limited warranty, and buying out a lease.**************** chose to buy out his lease. In an effort to ensure his complete satisfaction, we offered **************** to check with other Nissan dealers to see if he has any other options. **************** ultimately chose to buy out his lease at our location at the payoff amount listed in his attached document and opted out of the Certification Warranty. In fact, our dealership ended up paying a portion of his buyout fees that were not our responsibility.
  We offer a Nissan Certified warranty to all customers buying out a lease. This is a manufacturer-backed warranty that includes a limited 7yr/100k mile powertrain warranty along with many other benefits.Our shop performs a 167-point inspection and depending on the shop bill can be up to a $2500 certification fee. We apologize for any confusion or misunderstanding in our communication with **************** during this transaction.We hope to continue to be of any assistance with all his vehicle needs in the future.
  
  Respectfully,
  *************************
  Customer Service Manager, ********************
  ************ / **************************************************************** / www.nissanofportland.com

  Customer Answer

  Date: 10/26/2022

  Greetings,
  
  I do not wish to pursue this matter further, but for the record:
  
  1. The dealer initially told me I was required to buy the extended warranty.  I suggested that I would be calling a lawyer.  They called me back later and said "there had been a mistake."  Their strong arm tactics were no mistake.
  
  Other Nissan dealers are using similar tactics, as evidenced here: 
  
  Area dealerships overcharging tens of thousands on car lease buyouts
  
  
  
  
  
  Area dealerships overcharging tens of thousands on car lease buyouts
  With used car prices doubling this year, more car owners than ever at the end of leases have been buying them ou...
  
  
  
  
  https://www.wptv.com/money/consumer/*******-drivers-struggle-to-exercise-car-lease-buyouts
  
  
  Nissan financing arm, NMAC supports these tactics - and changed their lease buyout rules to allow dealers leverage to try to apply them.
  
  The only reason I didn't have to pay the for the extended warranty was because I made a big stink and threatened to call a lawyer.  My concern is that most customers are giving in and paying.
  
  Sincerely,
  
  ***********************