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Business Profile

Online Shopping

HBX

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a neckalace that was on sale from the website.First time ever ordering through this company.I received it on 04/25, however I was not home as I was dealing with a family emergency- specifically my father unexpectedly passed on 04/28, so a week prior (during the same time in which package was delivered, I was in *******). I returned two weeks later (had to remain there for memorial services). When I returned, I had a chance to try the neckalace. All the flower pendants sit upside down on my neck. Not one pendant sits upright. Meaning, this neckalace is pointless and looks awful when you try to wear it. I contacted HBX regarding this, concerned it was defective. As an alternative to a full return/refund, I offered to have them swap it out for a brand new one (assuming the piece I received was faulty). They refused to accommodate this (so of course, theyve refused a full return as well). They have exclaimed that I exceeded the return time period which is apparently 14 days. Meanwhile, for any sale merchandise, their website specifically indicates no returns or exchanges. I understand this, but given concerns surrounding it being defective and overall customer dissatisfaction, I thought theyd be more than willing to provide some options to rectify this.After much back and forth, theyve proceeded to remain insistent on only providing after sale support 14 days after delivery, EVEN for discounted items.Given my personal hardships that I experienced during this 14 day window, I was absolutely unable to contact them within that manner.While they are not even saying its non returnable since its a sale item (and thats what it says on website); they keep saying that had I contacted them within their return policy timeframe, they couldve done more.Again, I believe this is a defective item, therefore, support is warranted. I believe this should be resolved by the company who sold me the piece and support should be available even after 14 days.Really upsetting.

  • Initial Complaint

    Date:10/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *******************, **********, Credit Card ending in ****, Kids up Blue Man Jeans, purchased on 9/30 5:30pm in HBX ?******** Chinatown I am writing to lodge a formal complaint against HBX, particularly their ******** Chinatown branch, for a distressing experience I encountered on 09/30/2023, at 5:30 PM, which I believe violates my consumer rights.I purchased a pair of Kids up Blue Man Jeans using my credit card ending in ****. Despite confirming the size twice with the store clerk, I was provided the wrong size. The error became apparent when I wore the pants in public, and they nearly fell off due to being oversized. The stores receipt printer was malfunctioning at the time of purchase, leaving me without physical proof of the transaction.Upon returning to the store for an exchange or return, the clerk acknowledged the mistake but informed me that company policy prohibits the return or exchange of worn items, even when the error originated from the store. This policy enforcement under such circumstances, I believe, is both unjust and potentially unlawful.I have reached out to HBX with a formal complaint and demand for immediate remedy, including an apology and an exchange of the pants at no additional cost. However, should this matter not be resolved promptly and satisfactorily, I am prepared to escalate the issue further to protect my consumer rights. Your assistance in investigating this matter and ensuring that my consumer rights are upheld would be highly appreciated.Thank you for your attention to this matter. I am available for any further information or clarification at ************ or [email protected] sincerely,*******************

    Customer Answer

    Date: 10/04/2023

    This the stores info and their website, the sales name is ***, in their system, I believed they entered the correct size S into their transaction history, yet the physical product I received is ***, with the size tag, they have security cameras above the checkout desk and I think I have every evidence proven that they made the mistake 

     

  • Initial Complaint

    Date:09/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Prada and card bag and a stone island sweatshirt on the HBX app for a total of $602.24. The package arrived on September 14, 2023, and I went to my apartment twice to look for it, but I couldn't find it, so I tried to contact the HBX company, and when I opened their web page there was no phone number or email address, so I had to fill out a form on their web page. I filled out a questionnaire on their website with instructions to respond within 48 hours, but after I sent it, it's been almost five days with no response, and I also sent a message to the email address they pushed the message to with no response, and I called the courier company ******* and it said that it's been seven days and I should go look for the business. I would like a full refund of compensation from HBX and an explanation as to why the letter has not been answered.Please let me know if you need me to add any more information, the questionnaire is not recorded so I can't upload it!

    Customer Answer

    Date: 10/06/2023

    After the last complaint, the company reshipped me, but I made a note of my full address, which the company did not give to the courier company, which resulted in the goods never being delivered, and I did not update my address by submitting the information at the courier company, telling me to get a shipper to change the address, which could be HBX company started ignoring the email messages again.

    Finish the Job


  • Initial Complaint

    Date:07/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order with HBX and its been almost two weeks without any shipment notice. Have emailed HBX at least five times with no response. Item purchased has been charged and paid!

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order ******* was refunded and HBX did not refund the sales tax. Sales tax needs to be refunded seeing as your company is a vehicle for remitting that to the tax authorities. I understand that duties and VAT taxes which are passed down to the consumer for business reasons. But sales tax is not your profit margin to begin with so I would appreciate if you could refund $46.12 associated with this order.

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