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Business Profile

Optical Equipment

Revant LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Equipment.

Reviews

Customer Review Ratings

2.33

Average of 3 Customer Reviews

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Review Details

  • Frank G

    Date: 05/25/2024

    I placed an order with Revant 28 January 2024 to replace my current Oakley lenses with a pair of prescription lenses. I was sent a shipping box promptly and told to send my pair of Oakleys to the company and they would replace the current lenses and ship the new lenses in the frame with the old lenses. After sending in my glasses, I received a confirmation they were received 10 Feb ************************************************************ 2-3 weeks. I inquired 5 Mar and was informed by a customer representative (******) that the lab needed more information because our systems did not match upthey are unable to give and estimated time of arrival. ****** said she would notify my once she had an update. On 21 March I was notified there was a mishap after delivery that caused the lab to lose track of my frames. She said the company would take full responsibility and purchase a new Flak Draft frame to get the prescription lenses installed. I confirmed with ****** the sku # for the glasses I sent in. I sent a follow-up email to ask if the company would also replace the lost set of lenses and she confirmed they would include the lenses in the box along with the new glasses. I requested the next update 11 Apr, and was told that the new lenses didnt pass quality control and would need to be restarted adding another week and a half to the timeline. After three and half months, the new glasses finally arrived 23 April. The frames were a bit larger than the flak draft frames I sent and the lenses were as well, but the prescription was correct and all in all the glasses are fine for my purposes. Unfortunately, Revant failed to send the replacement lenses for the Flak Draft glasses I originally sent in. I asked ****** on 1 May when they would be sent and she said the frames ordered did not come with lenses, and the factory was unable to recover the original lenses sent to the company. It appears ****** has no intent of taking full responsibility for replacing the glasses.

  • Tre S

    Date: 04/02/2024

    I ordered a pair of lenses on 3/27 on 3/28 I got an email saying a shipping label was printed. A whole week later my order still says shipping label printed. Ill never buy from this site again. Customer service told me to just keep waiting they might show up eventually which is laughable. ************* for sure.

  • Jane Z

    Date: 01/08/2024

    This is one of a handful of companies that delivers what they promise. At 66 years of age, I have never found makeup that lasted all day and looked good until now. My routine is so much simpler now. I am throwing all my other mascaras, eyebrow pencils and eyeliners away.

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