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Business Profile

Parking Facilities

Reef Parking Limited Partnership

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reef parking operates a lot at **************************************************************. It is listed as a *********** Parking Lot #**. They regularly charge customers multiple times using their online phone app. Recently, I attempted to pay using the mobile app and was told by the app the payment failed. They next day I was charged for parking 9 times (total of $100). I called their phone line for assistance to challenge the charges. They claimed that only 7 charges were able to be refunded. The call center operator issued a refund.In addition, the online website for *********** Parking (****************************************************************************************************) lists the fees for this lot as a maximum of $8.50 per day. The application charges $11.50 per 12 hours plus a $1.00 fee for a total of $12.50. Reef is a deceptive vendor

  • Initial Complaint

    Date:08/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We rented a space in lot #** to open a food truck and put $920 deposit which support to be refunded at the end of contract. Our contract was end on 12/31/2022 but they kept delaying refund my deposit. Last email I received from them was on 4/10/2023 asking giving them 1 week because their company was restructuring. However until now they still not refund my money or giving me an answer. Their manager *********************** and ********************* kept ignoring my email and keeping my money.

  • Initial Complaint

    Date:06/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for parking at my building for $175/month starting May first at the ***************** in ********, **. Prior to May first, I made my first payment to cover the month of May. At this time, I was not aware of any autopay arrangement made for future payments. On May 31st, 2023, I was notified from my bank that the parking company attempted to pull my parking payment for the moth of June. There was no money in my account at this time. I was confused because my parking payment is not due until the first of the month, and I had not signed up for autopay. I made my parking payment early the next day, on 6/1/23. This is the date my payment was due, and it was paid in full. On 6/18/23, I receive my invoice for July parking. There is a $25 returned payment fee. I emailed the woman who signed me up for my monthly parking named ******* and asked why I was billed this fee, how I was enrolled in autopay, and why the company tried to pull my payment early. ******* sent me screenshots of my own emails saying I signed up online, which I did, but there is no place for me to approve that I was enrolling in autopay. There is one TINY note on the whole website that tells you that you are enrolling just by making your first payment - there is not even a checkbox to acknowledge you understand. ******* said she did not add my banking info or pull the money from my account, which I never said she did. ******* also told me to have money available THREE (3!!!) days in advance if I am on autopay to prevent being charged fees if there is no money in the account. Nowhere does it say this on their website! If you tell me a bill is due on the first, you pull it on the first! It is ridiculous to try to pull it early and then charge fees if you are unable to. I want my $25 returned payment fee reversed and I want changes made to your website to make it more clear to your paying customers that they are being automatically enrolled in autopay.

Reef Parking Limited Partnership is NOT a BBB Accredited Business.

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