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Business Profile

Payment Processing Services

PayRange Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 103 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased PayRange Bluetooth device for tenants to pay for their laundry from their cell phone. w changed some machines around. On their site is a transfer option to move the Bluetooth devices to another account. I filled out the transfer so they will mover the Bluetooth device from one account to another. The result of sending the transfer says that we have to verify the move. I have called for help an service order was created. And no response. After 3 days they email to close the work order with out contacting me. This happen a few times No response from support. I am just wanting them to move the two devices to the new account like I am asking. It is just a database change.

    Business Response

    Date: 03/26/2025

    Hi *****,

     

    Thank you for your candid feedback. I am reviewing your case now, but it does look like we're waiting on responses from you! Perhaps the emails aren't arriving! I will be reaching out to you again to get this resolved! 

    Customer Answer

    Date: 04/02/2025

    case ID number ********

     

    They are not getting ahold of me They just need to respond to my transfer request. I just received a survey for them just after I gave them a bad review. I got this message from you

     

    ***** ******

    **********************************************************************

    ****************************

    O. ************

    D. ************

    F. ************

  • Initial Complaint

    Date:03/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We noticed that our bank account not growing via ***. I reached out to our account representative with PayRange and I explained to her what is happening. She informed me that she would forward it to the appropriate personnel. ******* emailed and stated that we removed our banking info and started doing wire transfers bank in June of 2024. I explained to her we never did this. The last wire transfer was on 2/17/25, PayRange does not seem they want to help us.

    Business Response

    Date: 03/14/2025

    Hello *****,

     

    We apologize for your experience and we are actively working on acquiring the information that you have requested. The team will be following up with you today and next week to work on resolving this matter for you.

    Customer Answer

    Date: 03/19/2025

     
    Complaint: 23061665

    I am rejecting this response because: PayRange was notified on Feb 19th on the issues, as of today no response from them.

    Sincerely,

    ***** ********

    Business Response

    Date: 03/19/2025

    Hi *****,

     

    We will be reaching out to you to discuss next steps. I apologize for the frustration you've experienced and we will work on getting this resolved for you.

    Customer Answer

    Date: 03/20/2025

     
    Complaint: 23061665

    I am rejecting this response because:

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had multiple issues with PayRange double charging me for the use of a washer or dryer. The amount is $1.75 per wash or dry and they are increasing the price soon at our apartment. They have always refunded me when I would reach out to them but now they wont even answer my email or refund me. I am worried that this will become a continuous trend.

    Business Response

    Date: 03/07/2025

    Hi ******,

     

    Thank you for your feedback and I'm so sorry about this experience! It appears as if your email server is rejecting our emails, but we'd love to help. Do you happen to have another email for us to reach out to you on? Or you can email us at ********************************** and I will assist!!

  • Initial Complaint

    Date:02/26/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As I'm clearing out apps on my phone, I come across PayRange, an app I had to download years ago to utilize a certain washer and dryer when I was out of town on a business trip. I was curious if I still had money sitting in the app, and lo and behold I did. Then I remembered I had attempted to get the rest of my money back a couple years ago and it was difficult finding a contact in their app to do so. I was able to email and make contact yesterday to inquire about getting my $9.25 back that is unused and will remain unused in the forseeable future and was told I was out of the 6 month window to request my own money back. To me this is unsubstantial reasoning indicative of bad business practices. I should be entitled to my money back as at the time of me utilizing the service i could not fund the account for less than $10 (the app tries to persuade you of spending $25 by the way instead of being about to input a more direct and customizable amount) and I am just trying to get my $9.25 back as I no longer have access to the machines I was using at the time in a completely other state of the country.

    Business Response

    Date: 02/26/2025

    Hello there!

    Thank you for this feedback and I apologize for the experience that you've had thus far. If you can email into ********************************** and provide us with your account details, we will absolutely take care of this for you!

  • Initial Complaint

    Date:02/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There used to be a vending machine in my apartment building operated by PayRange. I refilled my balance and there is still a $8.50 balance left for now. However, PayRange removed all vending machines in my area and refused to refund my money which I am not able to use. Unfortunately, the nearest one is over 100 miles away. I suspect this company is running like a spam. After customers refilled their balance within a few month, they will choose to move the machine to somewhere really far and keep/steal the money. I will continue reporting this company further if they don't refund me.

    Business Response

    Date: 02/26/2025

    Hello there!

    Thank you for your feedback and we sincerely apologize for your experience. We will be reaching out to you directly via ********************************** to get this squared away for you! We will be asking you for your account information so we can investigate further!

    Customer Answer

    Date: 02/26/2025

     
    Complaint: 22985131

    I am rejecting this response because:

    please refund my account $8.50

    ***********************************


    Sincerely,

    *** ***

    Business Response

    Date: 02/27/2025

    Hello there,

    Upon review of your interaction with my team, it looks like we are waiting for a response so we can help assist! Please respond and we will get this squared away for you ASAP! We want to ensure that we are making this right for you as a valued customer and look forward to hearing back from you.

  • Initial Complaint

    Date:02/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been able to use Pay Range to use laundry machines. I have tried with 4 different phones. None are able to access the machines. I followed their instructions to the letter. Machines DO NOT connect to my phone(s). I requested a refund of the money I have on account. they refuse to refund my money because I have not used their services for over 90 days. BECAUSE I AM UNABLE to CONNECT TO THEIR SERVICES. Did they spend the money in my account? I will be following this up legally by reporting them to the CA Attorney General among other remedies..

    Business Response

    Date: 02/10/2025

    Hello there!

    I sincerely apologize for your experience thus far. We have looked into the email thread we currently have ongoing and have provided a hopeful resolution there. Please respond to us there if you have continued questions and we would love to get this resolved for you as soon as possible!

    Customer Answer

    Date: 02/12/2025

     
    Complaint: 22918308

    I am rejecting this response because:  I have yet to receive my refund. They are giving me the run-around.  I paid them with ****** so they should refund PayPal.  It seems they want me to give them my bank account number--Which I WILL NOT DO.  A refund to ****** should be enough. ****** knows where to deposit the money.

    Sincerely,

    ** *****

    Business Response

    Date: 02/13/2025

    Hi there,

    Our ***************** Manager will be emailing you directly to help clear this up! We want to ensure that we are getting a check to you as soon as possible!

    Customer Answer

    Date: 02/17/2025

     
    Complaint: 22918308

    I am rejecting this response because: I have not received my money as of the date of this message. As soon as I receive the check, and after depositing it, it CLEARS my bank and I see the cash in my account as "available", then and only then will I accept their response as legitimate and acknowledge the case closed.

    Sincerely,

    ** *****

  • Initial Complaint

    Date:02/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am only able to do laundry when the application is working. Their app stopped working and they block all contact. There is a button that says to co fact them, but it sends you in circles. They are blocking the ability for people to do laundry and forcing them to pay extra if their app doesnt work.

    Business Response

    Date: 02/10/2025

    Hello there,

    We'd love to connect with you with your issue! If you can email us directly at ********************************** we'd be happy to get this resolved fro you as soon as possible!!

  • Initial Complaint

    Date:01/14/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stealing funds without stating washers

    Business Response

    Date: 01/17/2025

    Hello ********,

     

    Thank you for your review and I sincerely apologize for your experience. While we are not the machine owners, we definitely want to ensure that you have received your proper refunds. Please email us at ********************************** and I'll ensure that you receive your refunds! Thank you again! 

  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company **** me $70.25 and it was deposited into the wrong account so they stated they would send me a paper check yet I have not received it. I keep getting the run around when I call to check the status.

    Business Response

    Date: 01/24/2025

    Hello ******,

     

    Thank you for contacting PayRange and we are so sorry about the confusion regarding your refund.

     

    If you could please email us at ********************************** and provide your account details, I can look into this for you and ensure you get sent your refund ASAP. 

  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/12/23, I was at an establishment that had vending machines that only accepted PayRange as payment. I deposited $25 to the app and attempted to use it. For whatever reason, the vending machine malfunctioned and did not accept the payment. I tried to request a refund back then, but was not successful. I figured, I would come across another vending machine where I could use the funds. I have since not located any vending machines in the area that use that form of payment. It has been well over a year. I requested a direct refund. It was denied with the reason that the deposit was not made in the last 90 days. They are holding my money hostage. There are no machines available to use the funds.

    Business Response

    Date: 02/20/2025

    Hi there!

     

    Thank you for your feedback. Upon review of your request, it appears as if we came to a resolution with you via our ongoing email thread. Please email into ********************************** if you have further questions!

PayRange Inc. is NOT a BBB Accredited Business.

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