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Business Profile

Pet Store

Talis - US

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Store.

Reviews

Customer Review Ratings

3.92

Average of 25 Customer Reviews

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Review Details

  • david s

    Date: 06/19/2025

    david s

    Date: 06/19/2025

    i ordered light bulbs 7/24, order was almost $800. website said they were in stock and my credit card was charged. weeks went by and i heard nothing from them. i called several times and sent emails. finally got thru almost a month later and they said they didn't have the light bulbs. i told them to cancel my order b/c who knew when they would get them and then ship to me. they only refunded me a partial amount and when i asked why they said it was b/c i cancelled the order and will not refund me the full amount. i filed a complaint thru my credit card b/c i felt if it wasn't in stock i shouldn't have been charged in the first place. it took a month and a half to get all my money back after i filed with my credit card company. i will never order from them again.

    Talis - US

    Date: 06/23/2025

    Thank you for sharing your experience with us, and Im truly sorry to hear about the frustration caused by your recent order. This is not the level of service we aim to provide, and I want to address your concerns thoroughly.
    We understand how disappointing it must have been to place your order, only to later find out that the items were not in stock. Charging your card under these circumstances, coupled with the delay in communication, was not acceptable, and we sincerely apologize for this oversight. Transparency around stock availability and prompt communication regarding orders are priorities we clearly fell short on in this instance.
    Regarding your refund, I completely understand your frustration over not receiving the full amount initially. It should not be the case where you're penalized for a cancellation resulting from our end. Were currently reviewing our policies to ensure something like this doesnt happen again and that refunds are handled quickly and in full, especially when circumstances like this arise.
    Please know your feedback is being shared with the relevant teams, and we are working to address these issues to prevent similar situations in the future. If there is anything further we can do to make amends, dont hesitate to reach out to us directly at [insert contact email/phone].
    Thank you for bringing this to our attention, and once again, we deeply regret the inconvenience caused.

  • Kathryn M

    Date: 05/29/2025

    Kathryn M

    Date: 05/29/2025

    The Redbarn Dog Food is a wonderful product. Thank you.

    Talis - US

    Date: 05/31/2025

    Thank you so much for your kind words! We're thrilled to hear that you and your pup are loving Redbarn Dog Food. Providing high-quality, nutritious food for pets is our top priority, and it means the world to us to hear that we've made a positive impact. If you ever have any questions or need recommendations, dont hesitate to reach out.

  • Barbara M

    Date: 04/14/2025

    I placed an order, tomorrow will be a week, and I have heard nothing about when it will be shipped. I sent an email on Fridays asking them for a ship date and have not heard anything. Now I'm waiting to speak with someone online because they have a message that says, "We are online" but no one is answering. I'm beginning to think that I may have been ripped off. Please help. Thanks! It says I have to select a star to rate. I will change my rating if I get help.

  • Justine G

    Date: 02/02/2025

    Justine G

    Date: 02/02/2025

    Our cats are having a fantastic time playing with the toys we purchased from Talis.

    Talis - US

    Date: 02/06/2025

    Thank you so much for your kind words! Were thrilled to hear that your cats are enjoying their new toys from Talis. Our team carefully selects and crafts products to ensure theyre not only fun but also safe and engaging for pets. If you need more toys or have any questions, feel free to reach out. Were here to keep those tails wagging and paws playing!

  • Melissa G

    Date: 09/26/2024

    Melissa G

    Date: 09/26/2024

    Fast shipping, great quality light that exceeded my expectations for brightness. My bird is a very happy guy.

    Talis - US

    Date: 09/27/2024

    Thank you for your wonderful review! We're thrilled to hear that your new light exceeded your expectations in both quality and brightness. It's great to know that your bird is enjoying it as well!
    We strive to provide quick shipping and high-quality products, so your feedback means a lot to us.

  • cory k

    Date: 07/17/2024

    cory k

    Date: 07/17/2024

    Made my first purchase a couple weeks ago and had nothing but a great experience A+

    Talis - US

    Date: 07/19/2024

    Thank you so much for your kind words! We're thrilled to hear that your first purchase with us was a great experience. ?? Your satisfaction is our top priority, and we're glad to have met your expectations.
    If you have any questions or need further assistance, feel free to reach out. We're here to help!

  • Brennan W

    Date: 06/24/2024

    Brennan W

    Date: 06/24/2024

    Very slow shipping considering you pay for shipping yourself. 2 weeks just to get the order out.

    Talis - US

    Date: 06/25/2024

    Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in shipping your order. We understand how frustrating this can be, especially when you have to pay for shipping.
    Occasionally, we experience interruptions in supplies from our manufacturer, which can unfortunately lead to delays in processing and shipping orders. We are actively working on improving this aspect of our service to ensure quicker delivery times in the future.
    We appreciate your patience and understanding. If you have any further concerns or need assistance with your order, please don't hesitate to reach out to our customer service team

  • Rob M

    Date: 04/13/2024

    Rob M

    Date: 04/13/2024

    Shipping slow but good company to work with and very responsive.

    Talis - US

    Date: 04/14/2024

    Thank you

  • Zell G

    Date: 04/06/2024

    Zell G

    Date: 04/06/2024

    Great place to get all my arcadia lights. Good price and excellent shipping. Very well packed and I look forward to ordering again soon

    Talis - US

    Date: 04/07/2024

    Thank you

  • Corey B

    Date: 03/05/2024

    Corey B

    Date: 03/05/2024

    Ordered some arcadia lights which they had in stock and others didn't. Shipping was prompt. Unfortunately, the deep heat emitter was damaged during shipping. They shipped another in a day of me emailing. Will order from them again.

    Talis - US

    Date: 03/05/2024

    Thank you

Talis - US is NOT a BBB Accredited Business.

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