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Average of 13 Customer Reviews
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Review fromHeidi Z
Date: 04/17/2023
5 starsExcellent customer service for owners. Prompt reply to emails or concerns. Skillful repairs performed by handyman.Review fromMaria M
Date: 03/29/2023
1 starMaria M
Date: 03/29/2023
I rented from Atlas Property Management at ********** Pointe for a year and a half. The unit that I was given was in poor condition and dirty. During my time with them, ********** Pointe management changed 3 times (*****************************). The current property manager can't find my move-in inspection paperwork and therefore I have not received a single ***** back from my $900+ deposit. The worst part, they don't answer my calls, I leave voicemails and no one calls me back.
Atlas Management LLC
Date: 04/25/2023
Dear ***********************,
Firstly, I apologize for any frustration and inconvenience youve experienced. We take great care to ensure that our residents move out process is properly managed, although there was a transition in management during your move out process, so in this occasion we can see how our standard was not met. ****** was just filling in at the property while we looked for another manager to fill the position. I did not receive any voicemails from you; however, I did refund your entire deposit. You should have received it, if you have not, please contact me. And If you have any further questions, please reach out to me directly at ************. Thank you!
*********************
Portfolio ManagerReview fromallison h
Date: 03/07/2023
1 starallison h
Date: 03/07/2023
No communication what so ever. I had called and left 2 voicemails, and 2 emails asking what additional documents besides a 2 year old irrelevant tax return were needed. NO WORD. Then I get a denial letter. Hello...what documnets do I need to turn in?When touring in person the agent was unfriendly, the house had water issues and was a mess. Literally, no one in their office or the application reveiw company had the decency to respond. Such poor service!Atlas Management LLC
Date: 03/14/2023
Hello *******, we are sorry your application was denied based on the information that was received from you. We use a third party screening company which is very busy and receives a lot of calls and emails from applicants. Based off the information they requested and the screening criteria they made their determination. As far as the home tour, you were informed in the beginning that there was some construction happening and that there would be cleaning completed prior to anyone moving in. Thank you
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