Complaints

This profile includes complaints for K-5 Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  K-5 Property Management

  1834 SW 58th Ave Ste 206 Portland, OR 97221-1455

• 

  K-5 Property Management

  PO Box 25332 Portland, OR 97298-0332

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/26/2024, ***** ****, my roommate, and I's dryer broke. For 4 months it slowly stopped drying items well. The handle that controls the dryer setting would not work. The k*** was loose, and would not "click" to set the setting. I contacted K5 Property Maintenance 11/26/2024 requesting an appointment be scheduled and to not come by unannounced with no response. I called on 11/27/2024 at 10:03am again to inform them of the situation with no response. Their voicemail was full, I couldn't leave a message. On 11/27/2024 a maintenance worker showed up without warning. I was about to leave my home and requested they return 11/29/2024 at 9am. The worker agreed. On 11/29/2024, no one showed. I called K5 mgmt and contacted emergency maintenance-no one answered. On 12/02/2024 I called K5 multiple times with no answer. On 12/03/2024 K5 called me to say they'll come on 12/09 and don't. K5 then says they'll be there on 12/10. When maintenance is there they tell me that the dryer is fixed. The next day I used the dryer again, the k*** nearly fell off. I contacted ** to inform them. They say they'll come 12/13/2024. When maintenance shows they say they need to give me a different dryer. The worker brings an old dryer that's filthy. The worker damaged the wall of my apartment and items of mine in the process, and says the dryer has been fixed various times before. After he left I tested 2 towels in the dryer. The dryer didnt dry after 3 rounds on high heat, made them smell like mold, and shredded the edges of the towels. I have not had a dryer for 3 weeks and I've spent over $100 at the laundromat. I have a serious medical condition called Mast Cell Activation Syndrome. Due to this Im severely allergic to most laundry soaps putting me at risk of anaphylactic shock. Due to this exposure at the laundromat, Ive had anaphylactic and serious allergy symptoms for 3 weeks with no resolve even with medications. I am unsure what to do as K5 is not responding efficiently.

  Business Response

  Date: 12/23/2024

  On 11/27/2024 - The resident at ******************, submitted a work order letting us know that their dryer had not been functioning well for a few months.  Also, the k*** that turns the machine on was malfunctioning and the dryer was not turning on.
  On 11/29/2024 The resident texted us to confirm the maintenance appointment for that day.  But our office was closed the day after Thanksgiving, so we were not able to make it to the appointment.  This was an error in scheduling.
  On 12/2/2024 The resident texted us letting us know of their surprise and disappointment that we had missed the appointment the previous Friday and that our office was closed that day.  And they requested us to call to schedule an appointment.
  On 12/02/2024 - Our technician went to the apartment and found that the dryer vent was clogged, so he snaked it and cleared out a lot of debris.  He also verified that the k*** controlling the power was not working properly either.  He let the resident know that he would have to order the part, and that the delivery would take an undetermined time.
  On 12/10/2024 The resident texted us requesting an *** for the maintenance team who was coming over to work on the dryer.
  On 12/10/2024 - The k*** that was previously ordered was taken to the apartment and installed.
  On 12/13/2024 The resident submitted a new work order letting us know that the dryer was still not working properly.  The k*** was not secured to the machine and was falling off when used.
  On 12/13/2024 - Our maintenance technician went to the apartment and swapped the dryer out with a different one and replaced the dryer hose.
  On 12/16/2024 The resident texted us to let us know that the dryer that was installed on 12/13/24 was not clean and was not drying cloths properly and not useable.
  On 12/16/2024 Our team replied that we were very sorry and would have our maintenance team respond ASAP.
  On 12/17/2024 - Our team responded letting the resident know how sorry we were for the inconvenience this dryer situation has caused.  We let them know that we had identified another dryer that was working properly and that we could install it by the next day.  We reitered how valued the resident is and let them know it is always our goal to make sure to provide an apartment in good condition with fully functional appliances.  We apologized again that this was not fixed fully the first time out.
  
  12/17/2024 The resident responded thanking us for understanding and letting us know that an appointment the next day would work great.
  12/17/24 Our team responded with the time K5 would be over to replace the dryer the following day.
  12/19/2024 the resident emailed thanking us for the new dryer but let us know the new dryer was not working either.  They let us know that maintenance had previously cleared the vent but that maybe further down the line there could be an issue and asked us to take a look. 
  12/19/2024 We responded letting her know that our maintenance team had cleared the line to the best of our abilities but will have a third party come out and professionally clear the line.
  12/19/2024 We set the appointment for 12/23/24 for Power Vac to come out and clear the line. We verified that Power Vac would need access to the home and that was verified and approved by the resident.
  On 12/23/24 Pro Vac showed up but did not have the appropriate ladder to service the vent.
  12/23/24 - We rescheduled the cleaning for 12/26/24
  12/23/24 - The resident confirmed this would work for them.
  12/23/24 - We also gave her access to a vacant unit that she could use to do her laundry until we get her machine working properly. 
  
  We are honestly very sorry for the inconvenience this has caused.  We take this very seriously and responded as soon as we could every step of the way. We aim to make this right with the resident.  We also learn from our mistakes and moving forward we will have improved our troubleshooting steps when dealing with similar issues.  We would like to thank the resident for their patience and cooperation as we worked to fix the dryer. 

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around December 1st after being denied an apartment because my low credit score my boss advised to apply at K5 I was told to apply and that they will overlook my credit score and offer me a discounted rate. I paid the deposit then was denied based on credit.

  Business Response

  Date: 04/15/2024

  To Whom It May ***************** K5 Property Management, we diligently adhere to Fair Housing laws and our clearly outlined rental criteria, which is transparently provided to applicants prior to their application submission. Under no circumstances do we deviate from these laws and criteria. Should an applicant fail to meet our criteria, we are unable to proceed with their tenancy. For individuals with a low credit score, we offer the option to apply with a co-signer.
  

  It's important to highlight that our decision-making process also considers "positive rental history" as outlined in our criteria.Unfortunately, the applicant's rental history did not align with these standards. Additionally, we do not offer discounts to applicants.
  

  While we appreciate referrals to K5, it's crucial to emphasize that we cannot circumvent our rental criteria or offer discounts. The rental rate quoted at the time of application remains unchanged.
  Thank you for your attention to this matter.
  

  Sincerely,
  K5 Property Management