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Business Profile

Property Management

Milestone Property Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Milestone Property Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Milestone Property Management, LLC has 3 locations, listed below.

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    • Milestone Property Management, LLC

      6823 SW Canyon Rd Portland, OR 97225-3612

    • Milestone Property Management, LLC

      52588 NE Sawyer St Scappoose, OR 97056-3225

    • Milestone Property Management, LLC

      37950 Hwy 26 Sandy, OR 97055

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Milestone Property Management transferred the lease ownership for my apartment unit to ***************** (***************************************) around the beginning of last month (September). Before the Uptown PM online portal gained access to the payment information of the tenants at ******************** Apartments in order to request rent, a rent payment was made for the month of September to Milestone PM through their portal. This was supposed to apparently go to Uptown PM. It has been well over a month now and Milestone PM has still yet to pass this rent over to Uptown PM.Please refund us this amount or pass it onto Uptown PM.Thank you.

      Business Response

      Date: 12/19/2024

      Our records did indicate that the tenant paid rent for the month of September 2024, and we have confirmed with Uptown Property Management that this issue has been resolved on their end.  Let us know if you have anything further with which you need assistance.

      Sincerely,

      MILESTONE PROPERTY MANAGEMENT 

    • Initial Complaint

      Date:01/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We owe a payment of $3700 from September rent, we have paid $3100 of the $3700 now only owing $600 for the remaining balance. I have gotten ledgers all with different balances and added charges. Claiming that we still owe $1230, $1830 and then $3100. Each balance increasing, each balance different from total past due balance owed. The payments towards past balance started in November 2022, with the remaining balance supposed to be paid off in January 2023. That has become impossible with the different higher charges added on to the ledger. We have also lived in this house with partial use of one kitchen, with the other unusable, and various other repairs needed and not followed through.

      Business Response

      Date: 01/27/2023

      When the residents expressed concern about their ledger, we told them we would review it and if we made any errors, we would correct them. At no time did our office intentionally keep the residents from getting caught up on their rent repayment plan. This would not benefit them or us and we want our residents to be successful. These residents have a low balance and currently almost caught up. 

      It was explained to the residents that we apply payments to the oldest balance first no matter how intended by the resident. This is part of the lease they signed and agreed to. This was most of the issue and misunderstanding regarding the amount they thought they still owed. The updated ledger has been emailed to the residents, however; for their privacy it is not being uploaded here. If they consent to the ledger being shared with the BBB, we are glad to do so. 

      The residents have been provided with two new fridges and we installed an extra heater in the home as well. The washing machine was serviced and was found to have a sock stuck in it which caused it to leak. The resident had indicated we installed a faulty appliance in the home and the technician verified this was just something that happens, and no one was to blame. 

      The residents also have been upset regarding the lack of central air conditioning in the home. The email letting the residents (applicants at the time of the email) know the home did not include central air conditioning is attached. Our company spent $1,500.00 to repair an appliance for them that was clearly stated not to be included in the home. The resident also wanted a credit because of the lack of central air conditioning so we credited their ledger $100.00. Both the repair and credit were to show goodwill even though they were specifically told the home did not have central air conditioning. 

      The residents moved in on 07/01/22 and have been late each month during their residency. We waived their first late fee, however; the remaining late fees for each month remain on the ledger. 

      When residents move into a single-family home, they are required to pay all utilities. The home requires a liquid propane tank be leased, an LP gas stem installed (part of the lease and install), and the tank filled by the resident. Once this is complete, the stove in the second kitchen and the additional heater both relying on LP gas will function. The resident has refused to lease a tank and purchase LP gas, so several appliances are not functioning. 

      One resident has moved out of the home leaving the remaining residents to carry a larger portion of the rent. The residents have also asked for the monthly rent amount due be reduced by 50%, however; we are not able to ***** this request. 

      The residents have access to an online portal for maintenance requests and it should be used to efficiently report any issues. If work orders are submitted, we are willing to repair items. If work orders not submitted, we are unaware of any issues. 

      The resident is requesting no further contact by our company, so please let us know how we are to communicate with them, complete repairs, etc. 

      Thank you,

      Milestone Property Management

       

      Customer Answer

      Date: 02/07/2023

      Hello,

       

      My name is *********************** in response to my case number ********, we have not resolved and in fact have come to more issues with the company. We had an inspection through the house and the house has been deemed unrentable since our move in. We did get an amended ledger that is also still wrong. We are currently working with a lawyer to get resolution from milestone property management. As you can see from original ledger, late fees for September and October were paid off in October. According to the amended ledger those balances were not taken off, leaving us with another incorrect ledger of $800. We also only received one new refrigerator, the heater they have supplied for the other house is not compatible with LP gas as was explained to milestone property management and confirmed by the housing inspector. The washing machine flood issue was not resolved after the removal of the sock but indeed requires actual repair due to it still leaking. Due to this and the house being deemed unrentable and illegally rented we are continuing on with legal proceedings with our lawyer until we have reached resolution. 

    Milestone Property Management, LLC is NOT a BBB Accredited Business.

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