Business Profile

Property Management

Princeton Property Management, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Princeton Property Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

22 total complaints in the last 3 years.
4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/17/22 I moved into the ***************** Apts @ *************************. After a few days here I kept smelling urine strongly & finding moisture on our fabric and even our toilet paper. We then started coughing, having sore ********************* The apt mgmt reminded us to turn on our vents(circular vents that were not labeled as such) which helped. A week or 2 after moving in I woke up 2am to the toilet over flooding on its own into the hallway from the guest bathroom. I called the office emergency number, yet the manager told me she will not wake the only maintenance guy at that hour. Maintenance never showed up. After sunrise Candidos Carpet Cleaner came to water vacuum the flooded apartment. The company left 2 blowers for a few hours to dry and absorb the water. We constantly have to plunge our toilets since living here, regardless of the type of waste. Maintenance came a few days later about the flushing issue and snaked the toilets but to no avail as the problem still exists. On 12/14/22 the apartment flooded again, this time from the upstairs unit into the master bedroom, master bathroom, front door closet & the hallways. The complex sent out the same company from the first flood who left their equipment plugged in for a week at my expense for the power being used. On 02/13/23 an assessor came to check the moisture in the ceiling. After seeing repairs were needed to the unit the assessor told us the apt manager said we cannot be in the unit during the repairs & to get a hotel stay using our renter's insurance & own funds in >24hrs. The assessor informed us that it was toilet water that flooded our unit, info the apt manager would not disclose. I have paid approx $9,625.00 to live here so far. After withholding my rent for a day waiting for answers I received three 14 day notices to pay or vacate the property. We asked to be placed into a new unit after the floods, mgmt refused. I'm on home dialysis, my child is Type 1D we are both immunocompromised.
Business Response
Date: 02/15/2023
Princeton Property Management and Evergreen Village management will communicate directly with the complainant to resolve this matter.
Customer Answer
Date: 02/17/2023

Complaint: 19403250

I am rejecting this response because: the company has no intentions of reaching out to me or resolving the issues in an appropriate manner. They've merely passed this task back to the apartment manager who has never been helpful or provided good customer service since we moved in. Her solution was to allow the work to be done while we are in the apartment because she did not want to put us up anywhere which is their responsibility as the complex being that the incidents were not caused by any fault of our own. Now we've no access to our master bedroom or bathroom. She verbally communicated that she would let us know what they were going to do after we declined the chance to move into a 2 bd they have available. She didn't they just came and began the work. Opening the drywall while we're in the apartment. Initially she told us they only had a 2bd available yet could not move us into it. After the complaint here she said we could move into it and continually instructs us to not contact corporate and to only deal with her. She is clearly lying and violating our tenant rights.

Sincerely,

***************
Business Response
Date: 02/23/2023
The Community Manager is working directly with the complainant.
Initial Complaint
Date:02/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The landlord for aspen court apartments in **** ******, ***************************** is the WORST landlord ever. I go to make a complaint about getting tickets on my car when I LIVE HERE. Yet other cars from out of state or in the handicapped parking get no such note. I go into her office to complain and she asks if I can take pictures of the car and show her. I tell her no because its not my job and I pay to live here, she tells me i have an attitude and she wont do anything about it. She is trying to avoid doing her job and have tenants spy for her. I want her fired or I am going to ****
Business Response
Date: 02/11/2023
Princeton Property Management and/or Aspen Court Apartments will communicate directly with the complainant.
Initial Complaint
Date:02/06/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The landlord for the apartment complex in **** ****** is just awful. Illegally giving towing notices, trying to charge tenants for maintenance when its not in the lease, using spies around the complex to keep tabs on people, would never give me the contact information for her boss, just being very unprofessional.
Business Response
Date: 02/06/2023
Princeton Property Management will communicate directly with the complainant.
Initial Complaint
Date:01/06/2023
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June 2019 I moved out of *************** apartments located in ********, **, which is professionally managed by Princeton Property Management, and at the time the property manager was and still is *******. Upon the conclusion of my lease I went to the office and spoke with ******* and informed her we would not be renewing the lease, she mentioned that she would waive the 30 day notice as a courtesy, I thanked her and left a few days later once the lease concluded. I left my forwarding address for the security deposit to be returned and I was indeed mailed a check. However much to my surprise more than 3 years later my credit score was severely impacted by a faulty collections claim stating that I owe over $600. The breakdown of this balance included a a charge for a months worth of rent. Never once in those three years was I contacted by the property management team to let me know that I supposedly owed funds, ******* had my address, phone number and email address. The collections agency sent a copy of the supposed final move out bill which I also never received, this bill was dated 07/10/19 however the check I received was dated 07/22/19. I simply do not understand how there is a bill with a balance but 12 days later the company cuts a refund check. Additionally ******* confirmed in an email this was her error which I have attached. To sum up I am fighting a collections claim initiated by Princeton Property Management for two reasons, the charge should be void as their employee said she would waive the fee and in the three years they never reached out to me to inform me of this "balance". My credit score has now been severely impacted and I am in the process of buying a home and this is a true hindrance.
Business Response
Date: 01/08/2023
Princeton Property Management and/or Crestwood Court Apartments will respond directly to the complainant in writing.
Customer Answer
Date: 01/15/2023

Complaint: 18699832

I am rejecting this response because: the business has not reached out to me to discuss this matter.

Sincerely,

***********************************
Initial Complaint
Date:12/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved into **************** Apartments one of their properties, it was infested with roaches and had mold. I complained they sent pest control out a week later and barely sprayed they sprayed one bathroom and the kitchen I stopped them and requested they spray in the back bathrooms and room in which they did. They reported that they had pulled out appliances and sprayed in which they didnt because I was there at the time and witnessed that they didnt. They had someone come back out to do so. I asked to get out of my lease and they agreed I have it in writing and return my security deposit. I am getting no answer or response now. I will be suing.
Business Response
Date: 01/03/2023
Princeton Property Management is located in ****** and only manages communities in ****** and **********. This complaint should be removed as it is not affiliated with our business.
Initial Complaint
Date:12/28/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The move out process at Lynnwood apartments was handled extremely unprofessional and they are now trying to send me to collections. I was unable to contact the property manager ****** who seemed to ignore my calls and when I tried to contact Princeton Property directly they told me I need to contact my property manager who would not ************* or return messages. They are trying to send me to collections based on remaining rent Ive repeatedly tried to pay and their system wont accept it and winds up back in my account. My bank has notified me more than once its on Princeton property because I have more than enough funds for the check to clear and the money does leave my account but comes back a few days later. This is something they them selves failed to follow up on and figure out so they could get there payment but nobody from the company would follow up. I have countless texts and messages with no response from the property manager ****** trying to figure this out and I couldnt even get him to meet me for a proper final walk through and I had to film everything I cleaned and fixed myself because they are also tagging on a insane bonus fee for a unit that was well taken care of upon move out. I have the video and proof I left the unit in good condition.
Business Response
Date: 01/03/2023
Princeton Property Management will communicate directly with the consumer.
Initial Complaint
Date:12/16/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 3, 2022 My family and I moved in as tenants to **************** Apartments, ***********************************************************************. Managed by Princeton Property Management **** At move in a "Maintenance and Repair Request" was filled out as part of the documents issued to me by the manager of **************** Apmts.The repair request also included the presence of rats in my backyard from various nests out of holes present all around my apartment backyard.To this day Dec 15, ****************************************************** great stress at seeing the rats and repair issues I have to live with.
Business Response
Date: 12/19/2022
Princeton Property Management and/or **************** staff will work directly with the consumer.
Customer Answer
Date: 12/20/2022

Complaint: 18599932

I am rejecting this response because:
The Business continues to fail in their
maintenance requests and management of the tenants units and parking spaces.

Sincerely,

***********************
Business Response
Date: 01/08/2023
Princeton Property management provided a response directly to complainant regarding original complaint. Complainant is encouraged to contact management office directly with specifics in regard to parking and/or other issues. We are happy to help.
Customer Answer
Date: 01/12/2023

Complaint: 18599932

I am rejecting this response because:
I have reached out to the management on site. The only response was re write a maintenance request available in the Laundry rooms. Upon checking the Laundry rooms, there were no Maintenance requests sheets as promised. To this day since my Move in Oct 3, 2022 none of my original repair issues have been addressed. Management did change however, but my repair issues are still in limbo. My main concern always has been the broken thermostat without a temperature sensor causing my electric bills to go higher than normal. I had notified management 3 times verbally since my move in and questioned why they could not fix it. No response but a promise for maintenance to have a look see. I have talked to their only maintenance man for the whole Apartment complex who claims that he has a stack of repairs to accomplish without an assistant and requested for patience for my turn.

Sincerely,

***********************
Business Response
Date: 02/02/2023
Princeton Property Management staff have been in communication with resident to resolve issue.
Customer Answer
Date: 02/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:11/30/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am attempting to verify my bank account information on their new resident portal since my information was not transferred during the transition. Despite emailing Princeton for clarification since I received a deposit that is not labeled the way their instructions say, I have received zero response. My rent is due soon and I need to verify my bank account, but the system allows for a limited number of attempts and I am unsure if the deposit I received is from Princeton.
Business Response
Date: 12/01/2022
Consumer received response from Princeton Property Management directly.
Customer Answer
Date: 12/01/2022

Better Business Bureau:

The business responded within the hour after I informed them I had filed a BBB complaint.

Sincerely,

*********************
Initial Complaint
Date:08/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reside at ********* Court Apartments, Princeton PM and am making a complaint due to multiple Landlord tenant law violations.They have vendors enter your home without permission or notice.They turn off our water without notice.They refuse any rental payment unless it is the full amount paid at once. They refuse to give receipts upon payment. Even when payment is made by money order. Leaving room for lost funds.They refuse to assist residents with any community complaints or issues, leading to residents having to resolve on their own. This has lead to neighbors attempting break ins and Court ordered protection orders. The property Manager tells residents they cannot email or call the office anymore and to make all communications through the corporate office. Then once we contact the corporate office, they tell us to email or call our property manager. This leads to residents not having anyone to contact.
Business Response
Date: 08/30/2022
Princeton Property Management continues to work directly with the consumer regarding their concerns.
Initial Complaint
Date:08/26/2022
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Princeton Property Management falsely advertises their property Park Place North Apartment across multiple websites; princetonproperty.com, parkplacenorthprinceton.com and apartments.com. Their advertisements say the property has a seasonal swimming pool, daily grounds keeping, a sauna, a spa, a playground, a concierge, a doorman, and a package service. Park Place North has none of these amenities. I contacted Princeton Property in June of 2022 about when the swimming pool would open as it is "seasonal" and was told the pool was permanently closed and that the advertisement would be removed. It is the end of August 2022 and the advertisements are still up and the pool is still closed and the other amenities are still not available. I reached out to Princeton at the beginning of August to find out why the false advertisements were still up and received no response. To my knowledge, there has never been a sauna, spa, doorman, concierge or package service available at the property. If there was a playground it was removed a while ago and the grounds are "maintained" once a week. The property is covered in trash and dog p*** on a daily basis and besides using a leaf blower to blow trash near a dumpster during the keepers visit once a week, I have never seen the grounds keepers clean-up the property. The landlord and his assistant will pick up some trash during the week, but the grounds are not maintained daily. The landlord said dog p*** signs would be put up around the property to encourage residents to pick-up after their dogs, but this has yet to happen.
Business Response
Date: 08/29/2022
Princeton Property Management has removed the swimming pool in advertisements we are able to update.
Customer Answer
Date: 08/29/2022

Complaint: 17777847

I am rejecting this response because: All three websites that I mentioned have not been updated. Princeton's main website, Park Place North's main website and apartments.com still have false advertising. Princeton and Park Place North's websites still list a seasonal swimming pool and playground, while apartments.com still lists a spa, sauna, doorman, concierge and playground being available at the property.
Princeton's response didn't respond to my complaints about the daily grounds keeping either which is still listed on Park Place *****'s apartment. The grounds keepers only do work on Fridays, not daily.

Sincerely,

*********************
Business Response
Date: 09/14/2022
Princeton Property Management will work directly with the consumer regarding this complaint.
Customer Answer
Date: 09/19/2022

Complaint: 17777847

I am rejecting this response because: Princeton Property Management has not reached out to me and they are still falsely advertising Park Place North Apartments on their website, Park Place North's website and apartments.com. These websites are still advertising that Park Place North Apartments has the following (which they do not have): a seasonal swimming pool, a play structure, daily grounds keeping, a doorman, a concierge, a package service, a sauna and a spa.
I have also come to find out that another community under Princeton Property had a pool that stopped working and instead of purchasing working parts for this communities pool, they took the working parts from Park Place North Apartments and have now decided to permanently close the pool instead of paying for the repairs that they should have paid for the other communities pool.
This management company seems to take the cheap fix whenever possible, and likes to advertise like they don't. They are misleading prospective tenants and raising rent for current tenants without actually showing where the extra profits are going.

Sincerely,

*********************

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Princeton Property Management, Inc. is NOT a BBB Accredited Business.