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Business Profile

Property Management

Princeton Property Management, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Princeton Property Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Princeton Property Management, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 17716349

      I am rejecting this response because:

      The damages have been present for 9 months. I put in 2 separate work orders to address the leak and subsequent damages. The first work order was never addressed. It wasn't until 15 days later, after filing a second work order, that the management came to look. That by your own admission is out of policy and violates tannates law.  Technically speaking our lease has been void since December 26th 2021.  When the maintenance person finally came to repair the damages, the damages were not adequately repaired. I attempted to communicate with both the management and corporate office since February. I finally was able to get in contact with someone at the end of July.  I have been extremely patient up until now. Simply repairing the damages at this point is not going to be enough.  This apartment is not up to code nor does it meet health and safety standards.  I hope we can come to some kind of agreement. 

      Sincerely,

      *************************

      the damage was to add some paint. The water damage is still visible and it appears that there is mold growing now. It is now 9 months from when the original leak and damage has occurred. I've made several efforts to contact someone at the corporate office. I am directed to a voicemail every single time. I've left countless messages with no responses. I received a notice that the apartment manager was supposed to inspect the damage again on Friday August 12th between 3:45pm and 5:30pm. No one showed up, I wasn't contacted and was unable to make contact with anyone the next day. This whole situation has been extremely poorly managed. The inaction and lack of caring is very concerning My wife is pregnant and we are very worried about the health impact from mold in the walls. I've included pictures of the damages to the walls.

      Business Response

      Date: 08/15/2022

      Princeton Property Management will work directly with the consumer.

      Business Response

      Date: 08/29/2022

      Princeton Property Management continues to work directly with the complainant. 

    • Initial Complaint

      Date:08/13/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 17713190

      I am rejecting this response because:

      Sincerely,

      *****************************

       

      They have not contacted me in anyway.

      Business Response

      Date: 08/15/2022

      Princeton Property Management is working directly with the consumer to resolve this complaint. 

      Business Response

      Date: 08/22/2022

      Princeton Property Management and/or *************** Apartments has resolved the issue directly with the complainant. 

      Customer Answer

      Date: 08/29/2022

       
      Complaint: 17713190

      I am rejecting this response because:

      Sincerely,

      *****************************

      This problem has been resolved, but now there is an issue of being able to get to management, since they are not open on weekends.  I am not home during the hours that they have their parties and I feel that they should be able to be there for all tenants, not just the ones who do not work.  This place is going down hill fast.

    Princeton Property Management, Inc. is NOT a BBB Accredited Business.

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