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Business Profile

Retail Sportswear

Columbia Sportswear Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

This profile includes complaints for Columbia Sportswear Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Columbia Sportswear Company has 10 locations, listed below.

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    Customer Complaints Summary

    • 276 total complaints in the last 3 years.
    • 90 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction: March 20, 2025 The amount of money you paid the business: $592.67 What the business committed to provide you: Eight specific clothing and accessory items (Black Mesa beanie, Men's Blizzard Ridge II gloves, Men's Labyrinth Loop II Hooded Jacket, Women's Bugaboo III Fleece Interchange Jacket, Women's Arctic Crest Down Hooded Jacket, Women's Joy Peak II Mid Hooded Jacket, and two Fast Trek II Fleece Gaiters).What the nature of the dispute is: Columbia Sportswear failed to deliver four of the eight items ordered and has refused to issue a refund for these unreceived items, despite acknowledging the non-delivery of other items through a partial credit for returned (delivered) items. Their justification, based on the supposed accurate weight of the shipped packages, is disputed as it contradicts the fact that items are indeed missing.Whether or not the business has tried to resolve the problem: Columbia Sportswear has not offered a satisfactory resolution. They did not respond to your email inquiry and, during a phone call, refused to issue a refund for the missing items. They have only issued a credit for the four delivered items that you returned.If the issue involves advertising, when and where the ad was seen or heard: This issue does not appear to be related to advertising.

      Business Response

      Date: 04/29/2025

      Thank you for taking the time to speak with us regarding your inquiry and allowing us to answer any questions. If you need further assistance, please call ************** - SH

    • Initial Complaint

      Date:04/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      back on Tuesday, April 15th, 2025, I spent at least Two (2) Hours On Bus Transportation To Visit Your Columbia Factory Store Located At: Columbia Factory Store ********************************************************* ************** I came to your store specifically to buy The Best Winter Jacket Possible since your name was Highly Recommended By Everybody In Tourism Out In *********, ********* to handle the Harsh ******* Of ****************** and since I Promote Tourism As A Volunteer, Your Name **** Up As The Best Quality In The Market!During My Visit: I Not only bought the Jacket, but (12) Pairs of Socks as well and My Total Bill **** Up To: $125.94.After I Paid, I then left the store to spend about Two (2) More Hours On The Bus To Go Back Home and after I got home, When I Looked At The Wonderful Jacket That I Bought, I Noticed Something Very Scary On It!Your Irresponsible Sales Person and/or Cashier Purposely And/Or Deliberately Left The Plastic Ink Theft Tags On My Jacket Putting ME At Risk For Stealing Your Merchandise Which Is Obviously Not The Case!To Make Things Even More Worse: Do You Understand That If I Take That Jacket With Me Through The ******************* On June 30th, 2025 When My Flight Leaves Back For *********, ********* That The *** Is Going To Notice Those Plastic Ink Theft Tags Still Attached To Your Merchandise Through The X-Ray Machine And I Can Get Arrested For Stealing and/or Transporting Illegal Merchandise From The ************* To ********* All Because Of Your Employee's Negligence!Moving Right Along: I am beyond Angry, Upset and Very ****** Off Over The Type Of Sales Encounter That I Had Just Received!It is Beyond Humiliating And Embarrassing That You Teach Your Employees To Do These Types Of Things To Your Good Paying Customers!Ridiculous!Why Did They Not Remove The Plastic Ink Theft Tags During The Sales Transaction If That Is Supposed To Be A Very Serious Part Of Their Job?

      Business Response

      Date: 04/23/2025

      Hi ******, 

      Thank you for working with me toward a resolution! If any assistance is needed in the future, please feel free to reach out to our Customer Care. 

      -SW

      Customer Answer

      Date: 04/23/2025

       

      ***************************

      ***********, ***************; 90016

       

      Saturday, April 19th, 2025

       

      c/o V.I.P. Corporate Executive

      COLUMBIA SPORTSWEAR COMPANY

      ************************************************

      ********, ***********; 97229

      ************** & Fax:  ************** & Fax:  **************

       

      Regarding:  Very Serious Complaint

       

      Dear Columbia Sportswear Company Executive:

       

      Good morning or good afternoon to You!

       

      How is your day today in sunny ********, ****** and/or wherever else You are in the World?

       

      My day could be going much better, thank you, except due to the Fact that back on Tuesday, April 15th, 2025, I spent at least Two (2) Hours On Bus Transportation To Visit Your Columbia Factory Store Located At:  

       

      Columbia Factory Store

      **********************************

      Commerce, ***************; 90040

      **************

       

       

      I came to your store specifically to buy The Best Winter Jacket Possible since your name was Highly Recommended By Everybody In Tourism Out In *********, ********* to handle the Harsh ******* Of Southern ********* and since I Promote Tourism As A Volunteer, Your Name **** Up As The Best Quality In The Market!

       

      During My Visit:  I Not only bought the Jacket, but (12) Pairs of Socks as well and My Total Bill **** Up To:  $125.94.

       

      After I Paid, I then left the store to spend about Two (2) More Hours On The Bus To Go Back Home and after I got home, When I Looked At The Wonderful Jacket That I Bought, I Noticed Something Very Scary On It!

       

      Your Irresponsible Sales Person and/or Cashier Purposely And/Or Deliberately Left The Plastic Ink Theft Tags On My Jacket Putting ME At Risk For Stealing Your Merchandise Which Is Obviously Not The Case!

       

      To Make Things Even More Worse:  Do You Understand That If I Take That Jacket With Me Through The ******************* On June 30th, 2025 When My Flight Leaves Back For *********, ********* That The *** Is Going To Notice Those Plastic Ink Theft Tags Still Attached To Your Merchandise Through The X-Ray Machine And I Can Get Arrested For Stealing and/or Transporting Illegal Merchandise From The ************* To ********* All Because Of Your Employee's Negligence!

       

      Moving Right Along:  I am beyond Angry, Upset and Very ****** Off Over The Type Of Sales Encounter That I Had Just Received!

       

      It is Beyond Humiliating And Embarrassing That You Teach Your Employees To Do These Types Of Things To Your Good Paying Customers!

       

      Ridiculous!

       

      Why Did They Not Remove The Plastic Ink Theft Tags During The Sales Transaction If That Is Supposed To Be A Very Serious Part Of Their Job?

       

      Aren't Your Employees There To Secure YOUR Merchandise and Protect Your Paying Customers During Business Transactions?

       

      Lastly, I am sure that You Are Going To Ask ME To Spend Another Four (4) More Additional Hours In Bus Transportation Just To Take Back Your Negligent Jacket In Order To Have The Plastic Ink Theft Tags Removed Which Is Fine!

       

      Are You Already Aware Of How Majorly Inconvenienced I Am So Far As To The Amount Of Time That I Have Wasted, Plus, Now ************************************* Of Your Employee's Negligence and/or Irresponsibility In Which I Did Not Cause?

       

      I Just Can Not Believe How Much Money I Had Spent, Plus Time Wasted Just To Receive A Jacket With Plastic Ink Theft Tags On Them Which Has Already Put My Life At Risk (Legally Speaking)!

       

      It is a Good Thing That I Have My Store Receipt and Credit Card Statement for this Case!

       

      I could Not Imagine Not Having It!

       

      At This Point:  I am very much Angry, Upset, ****** Off and Somewhat Scared, Obviously!

       

      Do You Honestly Think That I Can Go Around Wearing Your Jacket With Those Plastic Ink Theft Tags Still On Them Because Your Employee Never Bothered To Remove Them To Begin With?

       

      Absolutely Not!

       

      Enclosed, in the attachments, please find a copy of my store receipt, along with pictures to show you where the Plastic Ink Theft Tags Are On My Jacket for your reference and further review.  Thank you.

       

      If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please call me at:  Voice/Messages/Text:  **************.

       

      You may also email ME back at:  ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* and/or *******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************.

       

      I am more than looking forward to hearing back from You with a Positive Response some time in the very near future.

       

      Thank you.

       

      Sincerely yours,

       

       

       

       

       

      ****** **** *****

      Angry And Upset Columbia Sportswear Company Customer

       

      /HPS

      Enclosures:  Please See The Attachments For Pictures Of The Store Receipt, Along With Pictures To Show You Where The Plastic Ink Theft Tags Are On My Jacket For Your Reference And Further Review.  Thank You.

       

      Business Response

      Date: 04/30/2025

      I reached back out to ******, and he let me know everything is resolved. ****** - please don't hesitate to reach out to our ************* if there is anything we can help with in the future. 

      -SW

    • Initial Complaint

      Date:04/08/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase using my awards account, linked to my phone number. In the end, a second account was opened and my awards are not linked. I then went to try to retrieve my receipt but it was discarded and although they can see I mad a transaction, they cannot link my accounts or get my receipt. They need my receipt to link the accounts. I now have no way to recover a receipt and two accounts that they refuse to link.

      Business Response

      Date: 04/14/2025

      Thanks for working with us on a resolution! - M

    • Initial Complaint

      Date:04/08/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/5/25 I was shopping for winter jackets at ************************** and found one "Men's Bugaboo III Fleece Interchange Jacket,Color: Dark Mountain, Collegiate Navy, size M", listed on sale at $52.50.I immediately added it to my shopping cart but in the cart the price changed to $105.I repeated the process a few times with the same results. I then took screenshots showing the item's page with the price of $52.50 and at the same time the item showing in my cart for $105 so that I could reach their customer service later on (they were already closed for the weekend).Today I contacted their customer service via chat and they first said it was a promotion in February and March. I pointed out that this was experienced in April. Then they changed the story to say it was a problem with my device's cache memory, what is also incorrect. They did not honor the listed price, what is not only unethical but also gives the impression they were running a misleading promotion.The customer service representative demonstrated empathy for the situation and escalated internally, to no avail. Columbia refused to hone the price they listed.I am attaching clear evidence that includes date and time on the file names and time on the screenshots, which were also provided to their customer service.

      Business Response

      Date: 04/09/2025

      Thanks for working with us on a resolution!

      -S

      Customer Answer

      Date: 04/09/2025

       
      Complaint: 23176867

      I am rejecting this response because:

      1- The response showing on the BBB case is:

      "MESSAGE FROM BUSINESS:
      Thanks for working with us on a resolution!
      -S" 

      This is not a resolution, just a thank you note, not sure for what. 

      2- A representative from the business called me and offered a 20% discount, what would bring the price of the jacket to $84 instead of the $52.50 listed, what is not a reasonable offer. 

      Sincerely,

      ***** ***** Y *****

      Business Response

      Date: 04/14/2025

      Hi *****, 

      Apologies we were unable to provide your desired outcome. For further assistance, please reach out to ************* via chat or phone.

      -S

      Customer Answer

      Date: 04/14/2025

       
      Complaint: 23176867

      I am rejecting this response because it shows a total disregard to the customer and to the ********************. 

      It is a shame that a tradional company such as Columbia Sportsware does not honor the price advertised on its own website. 

      Sincerely,

      ***** ***** Y *****

      Business Response

      Date: 04/16/2025

      Hi *****,

      We understand that this outcome may not meet your expectations, however we are unable to provide an alternative resolution at this time. If you would like to take advantage of what has been offered, please reach out to our ************* and an agent would be happy to help.

      -S

      Customer Answer

      Date: 04/16/2025

       
      Complaint: 23176867

      I am rejecting this response because it does not properly address the issue. The solution offered is not satisfactory. 

      Sincerely,

      ***** ***** Y *****

      Business Response

      Date: 05/09/2025

      Hi *****, 

      Thank you so much for reaching back out once the jacket was back in stock. I'm so glad I was able to assist with placing the new order for you! Please feel free to reach back out to me if any assistance is needed in the future. 

      -S

      Customer Answer

      Date: 05/09/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ***** Y *****

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 4, 2025, my **************** credit card was subject to fraud. I started receiving notifications of errant online purchases around 2:00pm EDT and contacted **************** within minutes. Two of the online purchases were with Columbia Sportswear, at 2:11pm and 2:13pm. I contacted Columbia via their chat customer service at ******, advised them that the purchases were fraudulent and requested that they cancel them immediately. I was assured this would be handled and my chat ended. On April 5, 2025 I received a notification from Columbia that both orders were shipped to the person who defrauded me, in *************. Since this was a Saturday, I contacted Columbia first thing on Monday, April 7. I spoke to two representatives who would not take action to stop the shipment of these orders. I was advised by one representative that they were unable to cancel these orders because they have a policy that orders must be cancelled within 30 minutes, but as you can see from the timeframes provided above and the attached documents that this is a lie. It appears that Columbia Sportswear did not want to lose out on fraudulent purchases from their company, instead pushing through these two orders despite being on notice that they were fraudulent, so that they could rely on **************** or the defrauded customer to pay for the merchandise. Additionally, I was promised that these were just authorizations, so I dont understand how Columbia could charge my credit card the following day, when it was shut off minutes after the fraud was identified. I expect Columbia to cancel these orders, refund my card for these purchases, and compensate me for the unnecessary amount of time Ive had to spend dealing with a company that is abetting fraud.

      Business Response

      Date: 04/14/2025

      After multiple attempts to speak with the customer, we were unable to connect. If you still need assistance with your inquiry, please contact customer care. 

    • Initial Complaint

      Date:03/29/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im writing to express my frustration with the return process for my recent order from Columbia.ca.I initiated my return on February 20 and selected a Canada Post location, only to find it permanently closed. The return email made it seem like I had to use that location, so I couldnt complete the return. Due to other commitments, I attempted to drop it off again on March 28 at a different Canada Post, well before the April ********************* your email. However, *********** informed me that the ** code had expired.I called customer support, and the representative was unaware that ** codes could expire. She resent the code, but when I tried again, it was still expired. After multiple calls and ***** minutes on hold, I was finally told that ** codes expire after 30 days (an internal policy between Canada Post and Columbia), despite the return email stating I had until April 11. Even Columbias own reps ***** seem to know this policy.I was then told Id have to pay for return shipping with Purolator because I let the ** code expiredespite Columbia providing no clear communication about this. When I asked for a manager, I was initially dismissed. After pushing further, I was placed on hold for 10 minutes, then gave ***** this point, Ive decided to just pay for the return shipping, but this experience has been frustrating. Columbia needs to clearly communicate return policies to avoid misleading customers. I expect a response on how you plan to address this issue.There is no language on the Columbia returns website or in the email sent that I had to actually return it within 30 days, otherwise face a shipping charge. I consider this deceptive.

      Business Response

      Date: 03/31/2025

      Thanks for taking the time to speak with us and work towards a resolution. We will continue to update you via email. Please feel free to reach out with any questions! - J

      Customer Answer

      Date: 03/31/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:03/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Columbia Titanium jacket, purchased less than two years ago, is experiencing significant peeling and delamination, a clear defect. The warranty claim was denied, with the reason given being "natural breakdown of materials." As a loyal Columbia customer for over two decades, I find this explanation unacceptable for a product with such a short lifespan. This experience has eroded my trust in the brand. I am requesting a replacement jacket or a full refund to resolve this issue. Warranty Claim #*********.

      Business Response

      Date: 03/25/2025

      Thanks for taking the time to speak with us. We are glad we were able to assist you with a resolution. - SH

      Customer Answer

      Date: 03/25/2025

      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is very satisfactory to me. I am very satisfied that this was handled to everyone's satisfaction.


      Sincerely,
      ******

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a coat from Columbia and decided to return it with all the labels on. I had briefly tried on the coat and decided on another brand. They emailed me March 3 to say return was received and refund will be issued in 7 days. I followed up today as its longer than 7 days and was told the warehouse had decided to return the coat to me as it smelt of cooking. I have never cooked with the jacket, as mentioned I tried it on and returned to packaging. Im not sure how it could smell or cooking. Could it be the courier company? I have no idea. I asked to speak to a manager but they said there was nothing they could do, it was the warehouses decision and I must pay for this coat to be returned after it has been aired out or return it to a store. The coat actually arrived back with me today both my husband and I smelt inside the package and there is absolutely no smell on this coat. So Im not sure why Columbia would do this. Now those funds remain with them until I can get this sorted. It seems ridiculous and really bad customer service on their part to accuse me of doing something I didnt do (cooking) and then to delay returning funds. Im not sure how businesses are allowed to do this.

      Business Response

      Date: 03/17/2025

      Thank you so much for taking the time to speak with us about your experience. We apologize for any inconveniences this may have caused you. - SH

      Customer Answer

      Date: 03/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** Swiegers

    • Initial Complaint

      Date:03/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Columbia Sportswear for a down jacket, but I received pants instead. I immediately contacted their customer service and returned the incorrect item. According to the tracking information, Columbia received the returned product on February 18, 2025. However, as of March 5, 2025, I have not received my refund.Despite multiple follow-ups, I have not been given a clear response or timeline for when my refund will be issued. This delay is unreasonable and has caused frustration.Desired Resolution:I request an immediate refund for my purchase. Additionally, I would appreciate better communication from Columbia Sportswear regarding return and refund processing.

      Business Response

      Date: 03/10/2025

      Thanks for taking the time to speak with us regarding your refund. We apologize for the time this took to be resolved and we appreciate your patience. - S

    • Initial Complaint

      Date:03/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair a ski pants from Columbia. It is said to be delivered on Feb 25th but never arrived. I contacted Columbia for over 5 times in the past week but they refuse to provide a resolution. Instead, Columbia agents saying it is my liability once the merchant left their storehouse, which I believe it is not true.

      Business Response

      Date: 03/05/2025

      Thanks for working with us on a resolution! - J

      Customer Answer

      Date: 03/05/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Xiran ****

    Columbia Sportswear Company is NOT a BBB Accredited Business.

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