We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Sportswear

Columbia Sportswear Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

This profile includes complaints for Columbia Sportswear Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Columbia Sportswear Company has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 278 total complaints in the last 3 years.
    • 93 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/14/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered two pair of boots for Christmas gifts on December 18th and received a shipping notification on December 20th. Since then, nothing has happened, the tracking number shows "Awaiting Carrier Pickup". Contacted customer service, they said they would look into it and today I received an email stating my case had been closed. Nothing else said about the order, just a survey and that's it.

      Business Response

      Date: 01/21/2025

      Thank you for speaking with us today, we will continue updating via email. Please reach out if you have any questions!

    • Initial Complaint

      Date:01/11/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a package that was never delivered. ************* opened an investigation with the shipping ontrac that took 3 weeks then closed my case without any updates. Still no package and no refund. Based on the image, the package was not delivered to my address yet I was given no help

      Business Response

      Date: 01/15/2025

      We are sorry to hear about the issue encountered with your shipment. We have contacted you and believed to have resolved your inquiry! Please let us know if you have any additional questions or concerns. Have a great day!
      - J

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 22792794

      I am rejecting this response because: when I talked to ******* the coilmbia lady said she couldnt do anything because the proudct shows it was delivered. I told them that I have ring images showing nothing was there. Columbia stated that they called **** they actually did not because when I got the email saying it was closed the post office was not closed. She also said that they dont actually talked to **** they just track the same number I do. All she could offer me was 20 percent off not even replacement of the jacket. This horrible.

      Sincerely,

      ***** ******

      Business Response

      Date: 01/21/2025

      Hi *****, 

      Thank you again for speaking with me today! Please feel free to reach out if you would like to take us up on the offer for the reorder we discussed. 

      -SW

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 22786252

      I am rejecting this response because: I don't see any effect to help the situation. Sorry about the issue but feel free to ship the item back on your expense and wait 2 months to see if it's possible to fix. Considering it's winter and that's the purpose I purchased the jacket in the first place. Also almost all winter jackets are sold out and only the rejects are available. Also to purchase something from Columbia online store sounds horrible from the reviews I have read. Pay for shipping and paying for returns. At least other retailers offer free shipping and returns. I got lucky that the jacket actually fit correctly but that is doesn't mean the next one will. Columbia has 3 jackets online but 2 have too much stuff going on and 1 runs to big, or that's what people say. We wouldn't have this issue if there was some type of quality control from your manufacturing facility in ********** 

      Sincerely,

      *********** *********this year sometime in the spring I believe. I was just wondering if there is an easier,faster, and better way to get this situation resolved. Because ******* from customer service didn't have anything he could do to resolve this issue. I attached to photos and you can see that the one drawstring is pulled out I tied a knot at the end so I wouldn't lose the plastic thing.

      Business Response

      Date: 01/16/2025

      Hi ***********, 

      Thank you for speaking with me about this issue further. Apologies again for the issue with your parka. Please feel free to reach out if you have any trouble with submitting the warranty claim, or if there is anything else we can help you with. Always happy to help! 

      -S

    • Initial Complaint

      Date:01/08/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order a coat did not receive says delivered was not to my address files a complaint they keep saying working on problem. I have not received my money back or a coat.

      Business Response

      Date: 01/24/2025

      After multiple attempts to speak with the customer, we were unable to connect. If you still need assistance with your inquiry, please contact customer care. - SH

    • Initial Complaint

      Date:01/07/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/20 we ordered two coats, laid $25 for two day shipping. 12/27 no coats, wouldnt refund, opened an investigation. 12/30 order two new coats without being refunded, promised two day shipping. It wasnt shipped two days. Still dont have it. Hasnt moved from ****** in days. First package shows no information with ***. Now second says weather delay. No movement since last week. They will not even refund us for the first two coats that never showed. We are in $499.88 and have not received anything.

      Business Response

      Date: 01/12/2025

      Thank you for your patience while providing a resolution to the issues you had with your shipments. Please let us know if there is anything we can assist with further. -J

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/15/24, I ordered a Womens ****** Mountain Long Insulated Jacket. The purchase price was submitted on my credit card. I received an email with order/tracking information stating I would receive my order on 12/23/24. On 12/21, the package was received at the local OnTrac facility. The delivery date has been changed multiple times but the tracking information states the package is still at OnTrack. Today is 1/6/25 and I have not received my order. I have chatted online and called twice and have been given the run-around. I was informed that they were investigating what happened. It is very clear the package is lost and I will not receive it. I do not understand why such a large company will not refund me my money while they continue the investigation. Why must they hold my money when it is not my fault? They did not try to resolve this issue by resending the order overnight nor have they issued a refund.

      Business Response

      Date: 01/12/2025

      Thank you for your patience while our team worked through the missing package investigation and reached a conclusion. If you have any further questions or concerns, please do not hesitate to reach out! 

      -S

    • Initial Complaint

      Date:01/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********** *******

      Business Response

      Date: 01/08/2025

      Thank you for reaching out! Happy we were able to resolve your issue. Have a great day!

    • Initial Complaint

      Date:12/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a coat 11/25 but have not received it. The carrier site indicates item cant be located and to contact the seller. I have reached out to Columbia several times in an effort to get my money back or a new coat and they have refused to do anything. I spoke with ***** today and he indicated the item was going to be returned to them and they could do nothing until that happens. However, the message from the carrier does not say the item is being returned to warehouse. It says the item cant be located as well as the message was entered into the tracking website on 12/18 which would allow ample time for the item to be returned to Columbia.

      Business Response

      Date: 12/31/2024

      Thank you so much for speaking with us and working towards a resolution! - SH

    • Initial Complaint

      Date:12/27/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 22737036

      I am rejecting this response because:

      They did not address the issue.  They simply restated their policy, which is the crux of my issue.  I have provided proof that the shoes are defective - yet the only option is to pay more money out of my own pocket to ship the defective shoes back to them.   They provided a faulty product, they should be responsible.

      Sincerely,

      ***** ****

      Business Response

      Date: 12/28/2024

      Thanks for taking the time to speak with us today. We hope we were able to provide some clarity around warranty. - SH

    Columbia Sportswear Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.